Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Voir plus
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All staff from my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and b... Voir plus
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Voir plus
L'entreprise a répondu
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Voir plus
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À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Entreprise de gestion des fonds
- Fournisseur de pension de retraite
- Institution financière
Écrit par l'entreprise
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Écrit par l'entreprise
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Coordonnées de contact
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Royaume-Uni
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Bien
3 k avis
Demande des avis aux clients
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Réponse de now:pensions
Hi Victoria,
Thank you for the lovely review.
I’m really pleased to hear you had such a positive experience with us.
Ill pass your kind words onto the team, they will be so happy to hear this.
Have a lovely day,
Sheri
now:pensions
Surprisingly quick and easy pension cash out experience.
It was quite an easy transition through the stages of claiming my pension. I read the online horror stories and dreaded the prospect of having to wait months or spend days on the phone, emails etc, but I was pleasantly surprised at how quick and easy it was. I can now look forward to spending my newly acquired fortune with a sense of accomplishment and relief. Can’t fault them at all.
2 octobre 2026
Réponse de now:pensions
Hi Daz,
We’re really pleased that we made the process easy for you and that you got your savings quickly!
Hope you have some nice things planned to spend it on.
Thank you,
Sheri
now:pensions
This company has a pension of mine but…
This company has a pension of mine but will not release it as it has obsolete account number. I have sent in all the documents required to prove who i am, multiple times but no one seems to know what their doing. This has been going on for around a year now.....
2 octobre 2026
Avis spontané
Réponse de now:pensions
Hi Dawn,
Thanks for getting in touch and letting us know what's happened. I’m sorry to hear the process has not been as smooth as we aim to provide for you.
I have sent you an email to request some further details so I can investigate this for you and get this resolved once and for all.
Thank you,
Sheri
now:pensions
Réponse de now:pensions
Hi Kathy,
Thank you so much for the five-star review. We are delighted to hear that our team provided a friendly and efficient service.
Your positive feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind Regards,
Judith
now:pensions
Helpful
The assistance I received was very helpful and I was able to complete what I needed to do.
24 septembre 2026
Réponse de now:pensions
Hi Rosemary,
We are so glad to hear that our team provided the support you needed and were able to assist you effectively.
Thank you so much for taking the time to share your feedback with us.
Kind Regards,
Judith
now:pensions
It was so simple but even better if…
It was so simple but even better if there was something i didn’t understand there was instant help I was so worried to start but it’s been easy and straightforward no messing around wonderful experience thank you
16 septembre 2026
Réponse de now:pensions
Hi Angela,
Thank you so much for your wonderful review. We are delighted to hear that you found the process so clear and accessible, and that our team was right there to support you whenever you needed assistance.
Kind Regards,
Judth
now:pensions
Réponse de now:pensions
Hi Mohamed,
Thank you for your feedback. We’re delighted to hear that you received very good service. We truly appreciate your support.
Kind Regards,
Judith
now:pensions
Réponse de now:pensions
Hi Barry,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Very simple process to go through to…
Very simple process to go through to get pension funds out quick from start to receiving funds
22 septembre 2026
Réponse de now:pensions
Hi Aileen,
We are delighted to hear that the process of accessing your pension funds was simple and quick. It's wonderful to know that everything ran smoothly from start to finish.
Kind Regards,
Judith
now:pensions
Réponse de now:pensions
Hi Paul,
Thank you for taking the time to share your positive experience.
We're so pleased to hear that withdrawing your pension was a straightforward process for you.
Your feedback is truly appreciated!
Kind Regards,
Judith
now:pensions
Réponse de now:pensions
Hi Deco,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Réponse de now:pensions
Hi Anwar,
Thank you for leaving us a positive review!
It's great to hear that you found the process easy and our support team helpful.
Have a great day,
Ellie
now:pensions
Very good communication skills.
Very good communication skills.
Very helpful and respectful
30 septembre 2026
Réponse de now:pensions
Thank you for leaving us a review, Priscilla.
I appreciate you highlighting our teams' communication, and that you found us helpful and respectful. This is always our aim, so it's great to hear that this was your experience!
Have a great day,
Ellie
now:pensions
Had no problem getting my pension out…staff very helpfull
Had no problem getting my pension out staff very helpful staff on phone very helpful no complaints what so ever very greatfull for there help 🙂
23 septembre 2026
Réponse de now:pensions
Hi Lorraine,
Thank you for your kind words! We appreciate the positive feedback, and I'll be sure to let the support team know that you left a lovely review of their services.
Have a great day,
Ellie
now:pensions
It took 12 days to extract my money
It took 12 days to extract my money. When it arrived it had been taxed at 30% . Why ? Nobody could tell me.No supervisor , nobody.We will send out a letter giving a break down. No letter arrived. “ It is the system”. No it is not. “ Ask a financial advisor “ . I will not. I do not need to. Utter shambles . Could it be the communist gvt taking money under false pretensions ? We shall see.
All well and good to say there will be a tax rebate NEXT YEAR ? Really ? Who authorised the higher tax rate ? Nobody seems to know !
16 septembre 2026
Réponse de now:pensions
Hi Clive,
I'm sorry to hear that the amount your pension was taxed was more than you expected.
At the end of the tax year, HMRC will check the tax paid to see if you've paid the right amount of tax, if not they'll be in touch. You can also contact them to claim back overpaid tax prior to the end of the tax year. We provide information on this here: https://www.nowpensions.com/support/members/guides/taking-your-money-out-of-now-pensions
I have reviewed the correspondence on your account, and can see that we have sent you a letter regarding your retirement breakdown on 24 September 2026. You can also view a copy of this by logging into your now:u account and pressing the mailbox icon in the top right of your screen.
Kind regards,
Ellie
now:pensions
Super quick
Super quick, super efficient service…..it was only £86 so I won’t spend it in a rush!
23 septembre 2026
Réponse de now:pensions
Thank you for your review, Nick.
I'm glad to hear how quick and efficient you found the services. I'll be sure to pass this feedback on to our support team so that they know they're doing a great job!
Thanks again,
Ellie
now:pensions
Réponse de now:pensions
Hi Kouadio,
Thank you for your positve review! I appreciate you taking the time to leave this for us.
Have a great day,
Ellie
now:pensions
Very helpful
Very helpful. Always at the end of the phone for advice. Great company.
28 septembre 2026
Réponse de now:pensions
Thank you for your review, Jacqueline.
We appreciate the kind words, and I will make sure that our support team know of this positive feedback!
Have a great day,
Ellie
now:pensions
My monies were paid promptly
My monies were paid promptly, once all the checks had been completed.
16 septembre 2026
Réponse de now:pensions
Hi Ranita,
Thank you for your positive review.
Please let us know if there is anything else that we can improve on next time that could bump your review to a 5 star experience!
Kind regards,
Ellie
now:pensions
Réponse de now:pensions
Hi Vincent,
Thank you so much for your review. We’re delighted to hear you had an easy transfer process.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
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