Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Voir plus
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All staff from my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and b... Voir plus
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Voir plus
L'entreprise a répondu
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Voir plus
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À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Entreprise de gestion des fonds
- Fournisseur de pension de retraite
- Institution financière
Écrit par l'entreprise
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Écrit par l'entreprise
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Coordonnées de contact
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Royaume-Uni
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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I asked if i could take out my pension…
I asked if i could take out my pension and i could so i did and they done it straight away
5 octobre 2026
Réponse de now:pensions
Thank you for your review, Trevor!
It's great to hear that everything went as expected, and we appreciate you taking the time to let us know.
Kind regards,
Ellie
now:pensions
Quick and efficient service
Quick and efficient service, asked all the right questions to ensure that my decision was the correct one and that I had sought professional advice before committing.
25 septembre 2026
Réponse de now:pensions
Hi Mark,
Thank you for leaving us a positive review.
I'm glad to hear that you found our service quick and efficient. This is exactly the service that we aim for!
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Hi Raymond,
Thanks for taking the time to write to us. I'm so pleased everything was stress free when you made your claim.
I've passed your review to the team, they deserve to see how good they're doing.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Terry,
Thanks for letting us know about your experience. I'm glad you found the whole process easy to deal with.
I've passed your review to the team, they'll be delighted with this review.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Paul,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
The system worked
Did find it cumbersumb but thats due to me not being very ok with form filling and IT skills
6 octobre 2026
Réponse de now:pensions
Hi Stephen,
I'm sorry you had a bit of difficulty using the app.
Thanks for letting us know about your experience. Your feedback is appreciated.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Anne,
Thanks for taking the time to write to us.
I'm so pleased everything was easy to follow, and that everything was explained clearly for you.
Kind regards,
Conner
now:pensions
Réponse de now:pensions
Hi Diane,
Thank you so much for your review. We’re delighted to hear your request was dealt with quickly.
Your feedback means a lot to the team.
Kind regards,
Conner
now:pensions
Swift delivery of service
Your service delivery is very fast and quick with correct payment at the right time.
5 octobre 2026
Réponse de now:pensions
Hi Joshua,
Thank you for taking the time to leave us this review.
I appreciate you highlighting that our service was quick and that you received your payment with no issues!
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Thank you for your review, Louisa!
I can see that you have highlighted how efficient and precise we are, so thank you for this valuable feedback.
Kind regards,
Ellie
now:pensions
Réponse de now:pensions
Hi Caroline and Bob,
Thank you for leaving us a review. I'm glad to hear that you found the process fast and easy, as this is exactly what we aim for!
Have a great day,
Ellie
now:pensions
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
I am extremely satisfied with NOW: Pensions. Whenever I needed to withdraw my money, the process was handled smoothly and delivered on time. They were especially helpful and cooperative when I was sick and needed my funds to cover living expenses. I am very grateful for their support and will definitely save with them again in the future. Thank you for the excellent service!
1 octobre 2026
Réponse de now:pensions
Hi Yousef,
Thank you so much for your glowing review!
I'll be sure to pass your feedback onto our support team who assisted you, as they'll be glad to know they made a difference.
Have a great day,
Ellie
now:pensions
Very easy to deal with
1 octobre 2026
Réponse de now:pensions
Thank you for your review!
I'm glad to hear that you found our processes easy. We appreciate the feedback.
Kind regards,
Ellie
now:pensions
My pension money was put in my now…
My pension money was put in my now pension app it didnt take very long
5 octobre 2026
Réponse de now:pensions
Hi Michael,
Thank you for leaving us a positive review about your experience!
Have a great day,
Ellie
now:pensions
Have tried to cash in£ 30in my now…
Have tried to cash in£ 30in my now account for 3years keep asking me for more details tried to transfer it but it been decline poor device
Hope Now Prnsions enjoy my small amount !!!
Do Not use Now Pensions
5 octobre 2026
Avis spontané
Réponse de now:pensions
Hi Angela,
Thank you for sharing your experience with us. I’m sorry this hasn't been as straightforward as we would hope for.
I would like to assist you further so we can get this resolved as soon as possible.
I have sent you a notification to request some further details so we can get this moving for you.
Sheri
now:pensions
Absolutely shocking pension service!!
Absolutely shocking pension service, avoid at all costs.
Website and app are hopeless, try and opt out - not a chance!!
Obviously want your money and designed to not let you leave.
Terrible.
4 octobre 2026
Avis spontané
Réponse de now:pensions
Hi Ian,
I’m sorry you are currently experiencing issues trying to opt-out of the scheme.
We do have information on our help centre which details a step by step process on how you can opt out of the scheme if this the decision you have made.
I would like to assist you further so we can get this resolved for you as soon as possible.
I have sent you an email to ask for your details to pass security to be able to take a closer look into this.
Thank you,
Sheri
now:pensions
Réponse de now:pensions
This is what we like to hear!
I’m so pleased you found the process quick and the team helpful.
Thank you for your kind words, Liz.
Sheri
now:pensions
Réponse de now:pensions
Hi Ion,
Thank you for your lovely review!
We know how important it is to keep things simple and efficient, so it’s lovely to hear that was your experience!
Have a lovely day,
Sheri
now:pensions
Had no worries ,comunication was good
Had no worries ,comunication was good, transaction was fast and smooth.
3 octobre 2026
Réponse de now:pensions
Hi Jayne,
Were really glad to hear the team took their time to make sure everything was explained clearly.
It's always great when things work out!
The team will be over the moon to hear your kind words.
Have a great day,
Sheri
now:pensions
Réponse de now:pensions
Hi Victoria,
Thank you for the lovely review.
I’m really pleased to hear you had such a positive experience with us.
Ill pass your kind words onto the team, they will be so happy to hear this.
Have a lovely day,
Sheri
now:pensions
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