Had a pension with Now pensions on my last job for three years so not a massive amount and decided to close the account Very easy steps over the phone with financial advice by my side and all sorted... Voir plus
L'entreprise a répondu
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All staff from my old work place are happy to see that the management has register staff with now pension on private pension, for them to benefit on their pension time. The experience is great and b... Voir plus
It was such a simple process to get my money from my pension fund. I was originally going to transfer to another scheme to keep my pensions together but after receiving the transfer back which was man... Voir plus
L'entreprise a répondu
The process is far to slow. If a client requests the money from the pot at a certain age in a cash lump sum, this should be automatically done. Instead the client has to do a step by step process that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Entreprise de gestion des fonds
- Fournisseur de pension de retraite
- Institution financière
Écrit par l'entreprise
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Écrit par l'entreprise
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Coordonnées de contact
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Royaume-Uni
- trustpilot@nowpensions.com
- nowpensions.com
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This company is honestly,correctly and…
This company is honestly,correctly and promptly.
2 octobre 2026
Réponse de now:pensions
Hi Florin,
Your positive feedback means a lot to the team!
Thank you for taking the time to share your review.
Sheri
now:pensions
It was straightforward and efficient
8 octobre 2026
Réponse de now:pensions
Hi Joyce,
Thank you for your lovely review!
Ill pass your kind words onto the team, they will be so happy to hear this.
Have a lovely day,
Sheri
now:pensions
Hi after speaking to now pension I had…
Hi after speaking to now pension I had no problems at all cashing it in went very smoothly
Thank you for your kind service
Dawn Grant
25 septembre 2026
Réponse de now:pensions
Hi Dawn,
We always aim to make things easy and stress free, so it’s great to know we got it right.
Hope you have something nice planned with your savings!
Sheri
now:pensions
I got the help I needed from the start…
I got the help I needed from the start swiftly
24 septembre 2026
Réponse de now:pensions
Hi Jine,
Were really glad to hear the team took their time to make sure you were supported throughout the process.
They will be thrilled to hear about your experience with us.
Take care,
Sheri
now:pensions
Réponse de now:pensions
Hi,
This is great to hear!
Thank you for leaving your kind review.
Have a lovely day.
Sheri
now:pensions
Very helpful
3 octobre 2026
Avis spontané
Réponse de now:pensions
Hi Costi,
Thank you for taking the time to leave your review.
I’m so pleased to hear you found the team helpful!
I will pass your kind words onto them, they will be delighted to hear they helped make your experience a positive one.
Sheri,
now:pensions
very quick and easy to do
7 octobre 2026
Réponse de now:pensions
Hi Richard,
We’re really pleased that you found the process easy.
Ill pass this onto the team, they will be so happy to hear this.
Have a lovely day.
Sheri
now:pensions
Réponse de now:pensions
Hi Aman,
Thank you for taking the time to leave your review.
I’m really pleased to hear you had such a positive experience with us.
Thank you,
Sheri
now:pensions
Tried to have my review removed.
Still having issues with my pension transfer, and instead of helping and owning up to the situation Now Pensions have decided to try get my review removed by flagging it as defamatory.
Maybe the time and energy you're spending on trying to get my review removed you could spend on actually trying to help? Just a thought.
9 octobre 2026
Avis spontané
Réponse de now:pensions
Hi,
We would like to look into this for you.
I have sent an email requesting more information from you again as we did not receive a reply previously.
Please respond so that we can investigate further.
Kind Regards,
Judith
now:pensions
Money out retirement
Customer service professional and polite gave easy answers to my questions
1 octobre 2026
Réponse de now:pensions
Hi Steven,
Thank you so much for taking the time to leave this wonderful feedback.
We are thrilled to hear that our team was able to provide clear, helpful assistance and address all of your inquiries with great care.
Your kind words mean a lot to us, and we will be sure to share your review with the entire team.
Thanks,
Judith
now:pensions
The woman that helped me and guided me…
The woman that helped me and guided me through the form was very very patient and didn't rush me at all and had a lovely manner when explaining things.
11 septembre 2026
Réponse de now:pensions
HI Stephen,
Thank you so much for taking the time to share your experience.
We are delighted to hear that you felt well-supported and that our team member took the time to explain everything clearly without any pressure.
We’ll pass your feedback to the team. They’ll be delighted to know we made a difference.
Kind Regards,
Judith
now:pensions
Réponse de now:pensions
Hi Greta,
Thank you so much for your review. We’re delighted to hear you had a positive experience.
Your feedback means a lot to the team.
Kind regards,
Judith
now:pensions
Réponse de now:pensions
Hi Campbell,
Thank you so much for taking the time to leave us a 5-star review.
We are delighted to hear that working with us was a smooth and straightforward experience for you.
Your positive feedback means a great deal to the team.
Kind Regards
Judith
now:pensions
Now Pensions are a disgrace
Now Pensions are a disgrace. DO NOT USE.
I wanted to transfer a small amount of around £450.00 to another account.
They won't allow it because they say the date of birth is wrong. I have sent Birth certificate, Driving Licence and Passport and these were all certified by employers etc.
The told me they would call back but never did. The lady on the phone was talking like a robot and of no help at all and when asked to be put through to someone higher, she said she was not able to do that. (Really?)
It's funny how the date of birth was ok a few years ago because i did manage to log in and do whatever was needed. But suddenly the date of birth is wrong . I have checked and rechecked everything with the account and the past employer and everything on our side is right. We are still not getting anywhere. We are now going to the pensions ombudsman because we have been forced to.
We know it only a small amount, but it's ours not theirs and we refuse to let them keep it.
This has been going for months now. Not good enough.
7 octobre 2026
Avis spontané
Réponse de now:pensions
Hi Mark,
I'm sorry that you have encountered these difficulties when trying to transfer your pension, and for the service that you have experienced!
So that we can assist you further, I have sent you a request for some of your details. Please check your inbox and respond when you can, and we will get back to you.
Kind regards,
Ellie
now:pensions
Réponse de now:pensions
Hi Atif,
Thank you for taking the time to leave us a review.
We're glad to have been able to assist you!
Kind regards,
Ellie
now:pensions
Réponse de now:pensions
Hi Lam,
Thank you for your review.
I'm glad to hear that the process was seamless, and we really appreciate the feedback!
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Thank you for your review, Mohammed.
I appreciate you highlighting the helpful customer service that you experienced, and will be sure to let our support team know that they did a great job!
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Hi Wendy,
Thank you for taking the time to leave us a review!
It's great to hear that the process was quick and easy, so thank you for highlighting this.
Have a great day,
Ellie
now:pensions
Réponse de now:pensions
Hi Angela,
Thank you for your positive review highlighting that you found our Support team helpful throughout!
I'll be sure to pass the message onto the team, as they'll be thrilled to know that you've left a positive review regarding their service.
Thanks again,
Ellie
now:pensions
I asked if i could take out my pension…
I asked if i could take out my pension and i could so i did and they done it straight away
5 octobre 2026
Réponse de now:pensions
Thank you for your review, Trevor!
It's great to hear that everything went as expected, and we appreciate you taking the time to let us know.
Kind regards,
Ellie
now:pensions
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