Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve been very impressed with the customer service at Nu Aqua. Clint has helped me several times and has always been a pleasure to work with. We live in the mountains of Colorado in an area that is no... Voir plus

Noté 5 sur 5 étoiles

Jennifer was so helpful! I shared I was missing a piece and another failed. Before she even responded I received a notification the replacement parts were in the mail. The response came so fast and ev... Voir plus

Noté 5 sur 5 étoiles

Kim was very helpful and knowledgeable. Everything was cleared up for me and I am back on track! If he is the standard you hold your customer service folks to then congratulations, you have done a... Voir plus

Noté 5 sur 5 étoiles

Just wrapped up a chat seeking with AJ….Great customer service!!! AJ answered all my questions in a timely manner was polite & and courteous and focus on making sure of my satisfaction..due to her in... Voir plus

4,8

Excellent

TrustScore 5 sur 5

187 avis

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4,8

Tous les avis

(187)

185 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I love this company

I love this company. Best filters ever!
When I needed to replace my shower filter, Clint was extremely helpful and made the process very easy.

12 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Kayla knew how to change the account to…

Kayla knew how to change the account to my name email and subscription payment since my husband has recently passed away. She then knew how to check the unit to see why the red light was flashing- it meant look at the unit lights and change the filter indicated.

11 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I've put off scheduling your automatic…

I've put off scheduling your automatic renewal of filters because I'm not great on new websites. After working with Jennifer (she was a life-saver) I am so glad that I got this going! Life is too short to stress over remembering to order filters. Jennifer made the process easy and she was able to create my getting all the replacements that I needed, at the change in schedule that I needed. Thank You Jennifer!!

11 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great company to replace missing parts

Earl representative is Outstanding service. The company promptly replaced the missing parts at no additional cost. I truly appreciate their integrity and commitment to customer satisfaction.”

11 février 2026
Avis spontané
Noté 5 sur 5 étoiles

A Satisfied Customer …

I was very grateful to have finally get the product I needed. My fault I waited too long to send back the wrong order. Working with Jennifer has been a blessing. We kept up the communication, which is critical in solving issues. Customer Service gets a 5 ⭐️ rating. Thank You Jennifer.

10 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Quick response

Quick response. Clint was very knowledgeable. He answered all my questions and was very patient.

10 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Leaking unit replaced

I developed a leak in my Nuaqua water filter system. I sent a email on Saturday to customer support and received a response the following Monday morning. After answering a few questions I received another email Monday afternoon telling me they were sending me a new replacement unit. I couldn't believe how quickly my issue got resolved.

9 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Love our new whole house salt free…

Love our new whole house salt free water filtration. Skin and hair much softer. No smell of chlorine in the water. Clint was extremely helpful in registering our new system.

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

NuAqua filters and support were able to help me

I have used Nu Aqua for a while and really do like the quality of water that comes out of their filtration system. Recently I had an issue with an order and Jennifer was able to help me out. I do appreciate the quality that NuAqua System has and look forward to using them for the future.

9 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Jennifer is awesome

Jennifer was quick to respond, professional and eager to ensure my issues were resolved.

5 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Kayla went above and beyond my…

Kayla went above and beyond my expectations today during our call. I had several questions/concerns and she methodically took each issue and explained and resolved. We have one remaining issue but she gave clear instructions and a follow up email to make responding easier. I could not be more pleased. Thank you Kayla!

5 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Outstanding customer support

I had an issue with my countertop system and Jennifer found a solution to the problem. I love that Nu Aqua has outstanding customer support and they always find a way to help you what you need, so major kudos to Jennifer and the customer support team!

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I accidentally ordered the wrong RO kit…

I accidentally ordered the wrong RO kit and wanted to make a change. This was my first time ordering from Nuaquasystems.... I got on their live chat. Earl jumped on right away, I mentioned my problem, he did some aquafantastic magic (Yes this is a word) on the back end and fixed my order. Took all of maybe 5-10 minutes. I know that might seem like a long time but...compared to some places when online ordering....there was no 3 days back and forth via email with these guys, it was instant! my order is fixed (even though it was my own mistake) and these guys rocked it! This is how CS should be! For real.... Thank you, again! Excited to try out my new RO system!

3 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service!

Clint Westwood was very helpful in clarifying how to order my replacement filters for my 800GPD system. He also did a great job answering all my questions and assisted me with applying for a filter replacement subscription to make future ordering a breeze. The subscription also provides me with a lifetime system warranty. Thanks!

3 février 2026
Avis spontané

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