Nurabeam Avis 16

I didn’t receive exactly what I ordered and made arrangements to return the goods. They needed a month to reply, after several attempts to get an answer from them. They gave me their return address and I shipped them the goods. They received the return on 31st March 2026. Now they don’t reply to any of my messages and owe me €455.72.
A total rip-off. They're scammers.

Less than 1 star

I had a very disappointing experience with this company. Not only was the service poor, but the product I ordered never arrived.

Communication was minimal and unhelpful, and despite following up multiple times, I have still not received a refund.

It’s frustrating to have to chase both the item and my money, with no clear resolution in sight. Based on this experience, I would not recommend this business. I strongly suggest improving customer service, order tracking, and refund processes to avoid putting other customers in the same position.

I was charged 400 for something I never ordered. I am trying to make contact with them. I am reading all these reviews and realizing this is a scam Ime really upset Ime on fixed income and I can’t afford this they over drew my account t

WARNING – NURABEAM SCAM ⚠️

This has been the biggest nightmare.

After I disputed a transaction with my bank, NURABEAM charged my credit card AGAIN $600 for something I have NEVER ordered or authorized.

They initially sent me a cream I did not want. When I tried to return it, the package was sent back to me marked “non-existing address.” This clearly shows they are avoiding returns and responsibility.

Now I have had to start another dispute with my bank to recover my money.

I strongly advise everyone:

Stay away from this company
Do NOT give them your credit card details
Check your statements carefully

This is one of the worst experiences I have ever had. Be aware — this looks like a scam.

I bought those and was charged unexpectedly but lucky that my credit card decline it twice when they tried to charge 800 dollars. It’s a scam!!! As for you who runs this. NICE TRY!!

Do not buy from this company. Complete scam. Wrong items sent to me and today they have taken over £400 from my account for a subscription I did not sign up for. They also do not respond to emails. I have cancelled the subscription what they sneakily signed me up to but there is no sign of a refund.

I bought nurabeam skulpt belt, received it and claimed, that it doesnt looked like on the picture and they offered me a refund and thats a few weeks ago and 2 days ago they deduct 499,99€ from my credit card without permissio!!!!!!!

SCAM DONT BUY!!!!!!!!!!!!!!!

Absolutely ridiculous!!! Brought one product for £65 then charged £399 for a subscription that I didn’t want neither agree too. Firstly the products I actually ordered doesn’t work and the 2 free products that supposedly come with it never arrived! Now I’ve got charged £399 for these 2 products that I never even got to try!!

Wish I had checked here before buying one of their products. Never received the freebie sample and had no idea I would be signed up for a subscription, they took 499.99 from my account, ive had no products and cannot understand why the monthly subscription would be that ridiculous amount. Managed to stop the next coming out and ive raised a dispute but looking at these reviews not feeling confident. Thankfully paid on my credit card so will give them a week then raise with the bank. Be careful when ordering from this company

Firstly I was subscribed to their ridiculously expensive cream and had to submit a dispute. Now a week later another charge. The fact they have a ‘dispute’ link on their website says it all.

I bought a light therapy product, and I accidentally found on shop app there’s a recurring subscription for $400 worth of product from nurabeam without my knowledge or consent. This is a fraud.

Do NOT purchase from these people. I did. Not that impressed with the product anyway but then today they took a further £799 from my account for a load of creams. I did not place the order and I had not set up a subscription. I was VERY careful when I made the purchase to make sure I didn’t get trapped in a subscription. Trying to get a refund . Also , I have had fraud transactions on my card since the purchase. Not sure if it is related ??

I received my product and then my card was charged $399 for a "subscription" I never signed up for. I have yet to receive a refund despite contacting customer service.

This company are rip off artists. I did receive my initial order but not the freebies..
I was charged 1050.00 and never received a credit even though they said they would refund me the money. That was January 22nd and still nothing, so I am posting again. I received a message from 2 other people and I have told them to put their experience here.. they are scammers..the product sucks big time, like them.

Deceptive Refund Tactics – Avoid This Company at All Costs

I purchased from NuraBeam for $1,359.88 and later left two negative reviews based on my experience with their product and service.

After my reviews were posted, a company representative contacted me directly, asking me to delete both reviews in exchange for a **full immediate refund**. Their initial message: “As previously mentioned, please go ahead and delete the two comments so we can continue moving forward smoothly. I really appreciate your cooperation while we work through this together.”

I declined, as they had provided no prior resolution or earned any trust. They then insisted: “please remove them first and I’ll issue the refund right away.” They repeated variations of this multiple times, including excuses like “I’m just following my superior rules” and “I don’t have the power to decide that for them sorry but I’m just trying to help.”

We negotiated: I agreed to delete one review first and requested the refund before deleting the second. They refused, again demanding both be removed upfront with promises of an instant refund.

I ultimately removed the first review as a good-faith gesture. **Several days have passed with no refund issued—not a single cent.**

This experience has now dragged on for over two months with zero meaningful resolution. Their customer service appears designed solely to protect their interests (e.g., suppressing negative feedback) rather than genuinely helping customers.

**Strong recommendation: DO NOT BUY FROM NURABEAM.**
Their practices feel deceptive, particularly around refunds, subscriptions (as reported by many others), and review manipulation. Numerous similar complaints appear online about unauthorized charges, difficult returns, ignored emails, and pressure to remove feedback for promised (but undelivered) refunds.

I have escalated this matter by filing formal complaints with:
- FTC
- CFPB
- Arizona Attorney General’s Office
- BBB
- SEC
- DOJ Antitrust Division

I am also actively disputing the charges with my bank/credit card issuer.

Buyers beware—this company’s pattern of behavior is among the worst I’ve encountered in online retail.

The Nurabeam is great for the belly pouch and fat depoisits around the mid section.