⚠️ Very disappointing experience
⚠️ Very disappointing experience – order not received and no refund
I ordered the Senzio Miracle Balm from NutralisLife on 6 September (order #1438). It is now over a month later and I have still not received my order.
The tracking provided eventually showed the parcel as “Delivered” on 22 September, but when I checked the tracking link, there was no photo, signature, GPS confirmation or any other proof of delivery showing that the parcel was actually delivered to me. I have checked around my property and the parcel has not been received.
I contacted NutralisLife to explain this and requested a refund. Their response was simply that their tracking says “Delivered” and therefore they cannot refund me. I explained again that I have not received the item and that the tracking link they provided does not constitute actual proof of delivery.
I have since contacted them again and am now being ignored.
I have paid for a product that I have not received, and the customer service throughout this situation has been extremely disappointing. I would not recommend ordering from this company based on my experience.
I am still requesting a full refund for order #1438 and hope NutralisLife will finally respond and resolve this properly.







