Nutriplex Avis 

30
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I recieved an expired product out of date. The company resolved my issue quickly efficiently and professionally. I was sent out a replacement within days. It may not have started well but for Nutriple... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I have some unused products to return and have sent 2 emails asking for return information on 15th July also 16th July marked urgent. The last date for return is 21st July according... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was dubious ordering a retinol product from here, since I've never heard of them. However, it was a straightforward purchase. I ordered after Xmas and was sent an email to say they'd be delivering m... Voir plus

Noté 5 sur 5 étoiles

Fantastic customer service! I was sent the wrong product and accidentally the website went down right after I received my order so the email I sent to flag the issue didn’t go through. I contacted... Voir plus


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

30 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,0

Tous les avis

(30)

11 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Number 1 in the Uk facts…

10 out of 10 service and I really mean that from start to finish even after I had placed the order the response time back with my Royal Mail tracking number is something else rapid easy to order outstanding customer service and I’m so happy with my Tret cream 100 % real 1000% quality will be ordering from them again Kermit up guys and really appreciate it

Thank you again

26 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Happy that I got my parcel and it is…

Happy that I got my parcel and it is legit company. There was small misunderstanding with information about delivery courier, but everything went good in overall. Happy with purchase and thank you so much.

24 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service

I needed an Ayurvedic product quite quickly. There were plenty of this particular product on eBay, but the delivery time was very long (up to two months).

I found Nutriplex, and I was happy that they could deliver in 2-3 days. I emailed them just to clarify. That was 2.5 weeks ago. No response.

I found another company, and they gave me a time frame, but it came earlier. It took 8 days to arrive. The company is called Distacart.

It worked out well as they were cheaper! Answer your emails Nutriplex. Customer service is everything.

Update: WHAT A COMPLETE LIE!!
They said they responded to my email (lie number 1), then I received my order two days after placing it (lie number 2).
I DIDN’T EVEN PLACE AN ORDER!!! Why would I when you didn’t even respond to my initial email??!!

Learn from this! Do not, I repeat NOT treat potential customers like idiots!!

6 février 2025
Avis spontané
Logo de Nutriplex

Réponse de Nutriplex

Official response from Nutriplex:

Dear reviewer,

Thank you for sharing your feedback. However, we feel it is important to correct several serious inaccuracies in your statement — for the sake of clarity and transparency for all our current and future customers.

🔹 First, we have carefully checked all our records and can confirm that there was no order or communication received from your side — neither through our website, email, nor customer service. You also explicitly state that you never placed an order, which makes the foundation of your complaint invalid.

🔹 You mention a “2–3 day delivery” timeframe — however, this reference appears only on our eBay store, which currently operates under a completely different name and branding, separate from our main website Nutriplex.co.uk.
Our website does not advertise 2–3 day delivery. Instead, we offer:

• Same-day dispatch for orders placed before 1pm
• Royal Mail Tracked 48
• Evri next-day and express courier options
All delivery times are clearly explained at checkout.

🔹 You also mention another seller — Distacart — and directly promote their service and pricing, naming them as your preferred alternative. This type of reference constitutes promotion of a competing business, which violates the spirit of honest customer reviews and raises doubts about the intention behind your feedback.

In fact, it gives the appearance of a targeted and possibly coordinated negative message, especially since:

• You never ordered from us
• You never contacted us
• You include the name of a competitor
• You compare our service to a company you actually purchased from
• You left a review on our profile, even though you seem to refer to a different platform

📌 This is the equivalent of ordering from one restaurant, then posting a 1-star review for another restaurant that had nothing to do with your meal — while actively telling customers to go elsewhere.

We work hard to maintain a strong, honest reputation, with fast dispatch, real-time support, and verified original products.
We do not accept false claims or attempts to artificially damage our rating.

For this reason, we are reporting this review to Trustpilot for violating their guidelines on:

• Not based on a genuine experience
• Promoting a competitor
• Defamation and misleading claims

We invite all real customers to contact us directly — we’re always happy to help.
To those reading: please rely on verified experience and transparent product information.

Kind regards,
Nutriplex Customer Care Team

Noté 5 sur 5 étoiles

Hesitant at first, but stand corrected

I was dubious ordering a retinol product from here, since I've never heard of them. However, it was a straightforward purchase. I ordered after Xmas and was sent an email to say they'd be delivering my purchase in two weeks due to the festive postage times - understandably. Product arrived promptly shortly after they dispatched it. Product itself is authentic with a long expiry date. Thank you for the product and service.

10 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service! I was sent the wrong product and accidentally the website went down right after I received my order so the email I sent to flag the issue didn’t go through.
I contacted them through PayPal and I received a very polite answer shortly after and the correct item was sent to me immediately.
The product I received has its entire shelf life of 2 years also! I will definitely order again from this retailer.

28 décembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Amazing service and product

I ordered the hydroquinone cream from T*kT*k,my order came so late with the cream leaking out as the packaging had been trampled on and I couldn't get any help from the seller.My order with Nutriplex was so quick,of value and very efficient,and I am so grateful hence I wanted to post a review Hydroquinone cream is so useful as it genuinely does work on pigmentation,in my case I saw results in a matter of days.I put the hydroquinone cream on my cleansed and toned skin,and then put on my regular serums and moisturiser.I've heard from other users that it needs to be used no more than 6 months,whereas others have used it upto 3 years and then have not needed to use it after this time,I assume each circumstance is different.I will try to update my review when I feel I no longer need to use hydroquinone as no melasma is occurring on my face.Again,thank you Nutriplex for your fast and efficient service.

19 novembre 2024
Avis spontané

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