I am extremely disappointed with my experience with Nylah’s Naturals. Poor communication has occurred twice. The first time was between 15 and 18 December, when I was contacted regarding a UGC... Voir plus
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Lisez les avis des autres
Nylah is the first product that has worked for me since my hair started thinning and shedding. I've still got a way to go, but the results have made me feel a lot more confident, and will continue on... Voir plus
L'entreprise a répondu
I have just discovered Nylah's products and bought the Superseed Hair Balm which I absolutely love. It's very effective for my 3C-4A hair. It contains great ingredients like jojoba & grapefruit peel o... Voir plus
This is an investment. I am a baby faced matured soon 51 year that has gone from hormonal changes to hair and body. Plus life experiences of different hair styles which has added a lot pressure to be... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Coordonnées de contact
120 Vyse Street , B18 6FN, Birmingham, Royaume-Uni
- info@nylahsnaturals.com
- nylahsnaturals.com
4,0
Bien
148 avis
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A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Terrible customer service
I was sent the wrong product. Wanted moisturizer spray but was sent Protein spray. After receiving a few emails from Nylahs naturals trying to convince me they are the same thing ( they are not) they finally agreed to give me a refund. I finally got the refund several weeks later! Terrible customer service!
1 septembre 2024
Réponse de Nylahsnaturals
e have previously addressed your concerns regarding the product and explained that the discrepancy was due to a misprint on the label. We have also provided evidence to support this explanation, including detailed ingredient information.
As the brand, we are best positioned to clarify any concerns about our products. While we understand that you may not agree with our explanation, this does not mean that your reasoning is accurate.
We recognize that you are unhappy, which is entirely your right, and we respect your perspective. Regarding your refund, it was promptly processed on our end. Please note that it can take up to seven working days to reflect in your account due to delays within the bank’s internal processes, which are unfortunately beyond our control.
If you have further concerns, please don’t hesitate to contact us.
The best haircare range I've ever tried…
The best haircare range I've ever tried .
1. The smell is absolutely beautiful due to the natural terpenes
2. It gets rid of all frizz giving my hair a soft shiny look with 3c hair all of my life I've finally found products that work and smell great!
3. great customer service absolutely delightful thank you again all at Nylahsnaturals .
8 novembre 2024
Avis spontané
Love the products
Love the products, love the brand. My order was in transit and hadnt updated in days and i was really concerned about it. I contacted customer services on instgram and they responded straight away. Great customer services. As for the flourish my scalp feels so soothed. Love this product
18 octobre 2024
Avis spontané
Great products
Nylah hair products has had a great impact on my children’s hair and also on my own it gives a good shine and also softness with it. I have not even had any problems it’s all good affects on the kids hair and also on mine. I will defo be getting more products from them.
5 novembre 2024
Avis spontané
Obsessed 🤩
Do not listen to other reviews! These products are a game changer! My sons Afro hair is in the best condition it’s ever been in! His natural curls are defined and soft and most importantly hydrated! The company have been great, fast delivery to Northern Ireland! Thank you so much I’m obsessed and so grateful to have found natural products for my sons hair!
30 octobre 2024
Avis spontané
Réponse de Nylahsnaturals
HI Maria, thank you so much for sharing your experience and we are so pleased to hear that your sons hair is loving our products XX
Item ordered in Jan 24 still not delivered in Oct 24
I really didn’t want to write this review as I like the products and want to support independent businesses. I ordered the Flourish Hair Restorative Serum in January 2024, but it was out of stock. My money was taken for the product. Initially, Nylah's customer service was responsive when I contacted them and informed me that the product would be back in stock by July and would be sent to me then.
However, despite seeing that the product is now in stock, I have not received any response to my follow-up inquiries. I have contacted customer service three times since the product became available, but I have yet to receive a reply or the serum.
I would still like the item. I am worried to order from this company in the future.
Alicia
03/11/2024
I have used the contact us option on your webpage to respond to your trustpilot comment. I responded to you on Monday 28th October. I still haven't received a responnse. You seem to only respond on trustpilot. My order number is #6404. Please send my order.
27 octobre 2024
Avis spontané
Réponse de Nylahsnaturals
Dear Alice,
Thank you for reaching out. After thoroughly checking our emails, we couldn’t find any communication from an Alice. I understand this may be frustrating, and I'm here to help resolve the issue.
To provide some background, all our January back orders were prioritized for dispatch. While this process should have ensured timely delivery, it’s possible that your order was unfortunately lost in transit. In such cases, we offer customers the option of a full refund if they choose not to wait for redelivery. If you had previously emailed requesting a refund, we would have actioned this promptly.
Could you please provide your order number? This will allow me to check the tracking details to see what happened to your order. Also, if you haven’t already, please double-check our customer service email addresses. We’ve had a few instances where messages didn’t reach us due to a slight mis-entry in the email address.
Thank you for your patience, and I look forward to resolving this for you.
-------------------------------------------------------------------------------------------------
Hi Alice,
Thank you for providing your order number. We've located your order details, and upon tracking with Royal Mail, it appears that your order was lost in transit, as it hasn't updated since dispatch. We’ve now issued a replacement for the Flourish product, along with an additional item as an apology for the inconvenience.
Regarding your attempts to contact us, we respond to all enquiries within two working days. After reviewing our emails, we found no messages related to your order. This led us to uncover a technical issue with our website's contact page, which has now been updated with the correct email address.
We apologise sincerely for the impact this has had on your experience with us. Now that we have your order number, your replacement will be dispatched today and should arrive tomorrow.
Thank you for your patience, and please don’t hesitate to reach out if you have any further questions.
Best regards,
SCAM! AVOID AT ALL COSTS
Biggest scam ever! I was so excited to try their products on my daughter. I ordered 22nd Sep and still haven't received my order and no reply from customer services after multiple attempts. They sell products that are out of stock and keep your money!
22 septembre 2024
Avis spontané
Réponse de Nylahsnaturals
Hi Evelina,
I hope this message finds you well. We have responded to your email several times and we even attempted to call you regarding your order.
Your order was dispatched in September, but unfortunately, it is currently showing as in transit. Given that it has been in transit for some time, it appears it may have been lost by Royal Mail.
According to Royal Mail’s terms and conditions, we must wait ten working days before we can submit an investigation request. After that, it may take them several additional days to provide a response. During this period, there is still a chance that your order may arrive at any time.
We appreciate that this is frustrating for you and we asked for patience as we navigated this situation. A full refund has been issued to you. We can alsp see products are still in transit with Royal mail and could still arrive to you. We will continue to monitor the tracking and will be in touch if they are delivered to you
Many thanks
Best on the market!
I've been using Nylah's hair products for the past 4 weeks and I couldn't be happier!
The products small amazing, that make my hair feel so soft. I've also noticed that a little goes a long way, so you don't need to use much product, to get great results.
1 octobre 2024
Avis spontané
Réponse de Nylahsnaturals
Hey Eve,
Thank you so much for your lovely review.
It means the world to us that you trusted our products & they worked just how you needed!
We hope you continue to enjoy our products,
The Nylah Team
Extremely disappointed
Extremely disappointed. I placed an order on the 28th September, which I understand they were experiencing delays. However, all my emails bounced back and I had been unable to make any contact. The products finally arrived this morning but it was not the order that I placed. I have contacted the Nylah Naturals via email this morning, given there was no returns paperwork enclosed. I hope that I receive a positive response as I really wanted to support this organisation but feeling very let down so far and therefore this hangs in the balance.
***UPDATE - 24Oct24***
As a follow up to my review posted earlier this month, this is to fairly point out that my original emails bounced back as there was a typo in the email address I used. Once I used the correct email I received a response from Capreece who provided a status update on my order.
I would also like to correct my prior comment as the products received was not incorrect, but an item was missing (due to delays). That said, I can confirm the delayed item was received this morning, and therefore my order has been completed in full.
I have therefore changed my review status from 1 to 3 stars, with the potential of being 4*.
12 octobre 2024
Avis spontané
Réponse de Nylahsnaturals
Hey Drey,
We're sorry to hear about your experience with us this far. Our customers satisfaction is a priority to us so we hope to be able to turn this around for you.
Please send us an email to our official customer services email info@nylah.co.uk so we can resolve your concerns as soon as possible
NO PRODUCTS RECEIVED
I am stil yet to recieve products i purchased a hair bundle for £69 and it was due to come on friday it is now Tuesday and i still have not received anything!!! The tracking number that was given to me from royal mail is in valid!!! Can someone from customer care get in touch as i need to know whats going on!
27 septembre 2024
Avis spontané
Réponse de Nylahsnaturals
Thank you for getting in touch, and I’m sorry to hear about the issues you're experiencing with your delivery. If the tracking number provided by Royal Mail is showing as invalid, we will need to investigate this further with them to ensure your parcel is on its way.
Could you please send us an
email with your order number and full name so we can locate your order in our system and contact Royal Mail for an update? Once we’ve received this information, we will work on resolving this as quickly as possible and keep you updated.
We truly appreciate your patience and will do everything we can to resolve this matter promptly.
UPDATE
Happy to see that your products have now arrived safely
Not for my permed hair.
This product is expensive. I expected a lot more from it did not meet my expectations at all. My hair started to break. I presume this is a keratin product. My afro hair is permed. I contacted Nylah before purchasing to ask if suitable. They said yes. It's not. The shampoo is no different to any other cheaper shampoo. What is more disappointing is the conditioner. Firstly hard to get out of the bottle. It thick so should be luscious. Hair left hard and dry and brittle. Breakage starts upon applying and worsens over time. I would not recommend for permed hair. Now stuck with hardly used £30 products. Shame really as other reviews are positive. That's MY experience don't be put off trying.
2 septembre 2024
Avis spontané
Avoid this company
I have had a very bad experience with this company. I ordered well over a month ago. One of the items they sent me was the wrong product. I contacted them to ask them to correct it. They ignored my emails for over two weeks. I had to send 10 emails before they finally replied. Telling me they would get back to me shortly . Then no contact from them again, so I had to send another couple of emails. They have now instructed me to send back the wrong item that I was sent, then they will send me what I ordered. I am disabled, so It will not be easy to get to the post office to return the item. And by this point I do not really trust them to send me the item they owe me. Really shoddy treatment and had been going on for well over a month.
18 juillet 2024
Avis spontané
Réponse de Nylahsnaturals
Hi Michelle,
I hope this message finds you well. I wanted to follow up regarding your order dated 28th July.
While we aim to respond within two working days, an influx of customer service inquiries can sometimes lead to delays. We sincerely apologise for any inconvenience this may have caused.
We understand that you received an incorrect product in your order. Once our customer service advisor confirmed your corrected order, we promptly sent you the right item. During this process, we requested that you return the unwanted product, with the return costs covered by us.
We also noted your mobility issues,once you mentioned them to us and I want to assure you that the Nylah family does not tolerate discrimination in any form.
a request to return an unwanted item is a standard process, we of course try to support with any disability needs once we are made aware of them. as we had done in this instance. We therefore dispatched a second replacement on 9th September. Unfortunately, Royal Mail could not deliver the parcel to your address and instead handed it to your neighbour. We understand your frustration that royal mail delivered to your neighbour, especially given your mobility challenges, but please know that we have no control over Royal Mail's delivery process.
All delivery'ss received email or text notifications from Royal Mail regarding the expected delivery time and date of your item, which allows you to adjust the delivery date and location if you’re not going to be home.
Once again, we apologise for the inconvenience and appreciate your understanding. If you have any further concerns, please feel free to reach out.
Best regards,
Edited review after resolution
I didn’t want to have to leave a bad review here but after trying to contact customer service several times in multiple ways to amend my subscription because it won’t let me on the website I just cannot get a response. I’ve never experienced such poor customer service with a company before. So disappointing because the products are great but I didn’t need another lot this month. I would be very grateful if somebody could get back to me.
UPDATED:
I received a phone call from a lovely lady who informed me that they had emailed me back but due to a technical error (in my emails I think) it was not received. My apologies and wonderful customer service. Would highly recommend!
9 août 2024
Avis spontané
Réponse de Nylahsnaturals
Subject: Follow-Up on Your Subscription
Hi Sara,
Thank you for your email and review. whilst we are glad to hear you like the products we are sorry that you did not receive our follow-up email, which was sent through our website on the 9th August. I’ll look into this issue.
As you can see from the activity we emailed to, your subscription was paused on 9th August, at 1pm only 2 hours after you contacted us. We acted immediately to pause your subscription and also emailed you a magic link to allow you to reactivate or cancel your subscription as needed. We have sent you evidence of our actions and correspondence to you in a separate email. Please check your spam folder for this email. Additionally, please note that we received only one email from you on 9th August and responded to it straight away.
I’ve resent the magic link via email to enable you to manage your subscription. But as mentioned in the email we sent, please be sure to check your junk mail, and rest assured that we won’t take any further subscription payments until you choose to reactivate your account.
Poor customer service
My husband ordered the bundle range of Shampoo, conditioner, hairspray and the leave in conditioner from the actual website on the 1st of July, he paid for next day delivery which never came the next day, he received the products on the 6th of July and he was missing the leave in conditioner, we understand it was out of stock but why take the money from him? He has emailed about 3/4 times asking where this product is as we were told it came back in stock on the 8th of July, he’s still waiting for a response, no refund has been given either, so frustrating and disappointing on the poor customer service. I really wanted to try the leave in conditioner and now I’m worried about ordering this as it may not arrive. Order number: Order #9850 Name: Bent
1 juillet 2024
Avis spontané
Réponse de Nylahsnaturals
Hi Nikki,
Thank you for your review. I have reviewed all our emails and could not find any from your husband. When he placed his order, our website indicated that the leave-in cream was on back order with a specified delivery date. Upon checking your tracking details with Royal Mail, I see that the cream has been re-dispatched, suggesting it may have been lost in transit.
Could you please email us copies of all the emails your husband sent? This will help us investigate why we didn't receive them. I will also re-dispatch the leave-in cream to you today via 24-hour delivery.
Please don't hesitate to reach out if you have any other concerns.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Update this matter has been resolved with the customer
Helo I want to thank Nylah hair…
Helo I want to thank Nylah hair products, they have help my hair alot ,I noticed since I have used my hair eczema, dryness flakes has
gone I couldt believe the
change
this company know what they are doing ,its the best hair care I have used. My hair is at its best,
I will continue using there hair range,
I want to thank the Co finder,
Of the company they really care
24 mai 2024
Avis spontané
Really good
Really good! Has a lot of slip so my hair is softer and I didn’t have to go through a painful detangling process.
18 mai 2024
Avis spontané
I used to use anything in my hair
I used to use anything in my hair, but since I've started using Nyla, I can definitely feel the difference and actually get angry whenever I run out of any of my products.
15 mai 2023
Avis spontané
Great product
Great product with amazing results. Finally something that is catered to our hair type with good ingredients. A fairly priced that I will be recommending to friends and family.
2 avril 2024
Avis spontané
"I have been using Nylahs Naturals for…
"I have been using Nylahs Naturals for my one year old daughter. They are Incredible hair products!
13 mai 2024
Avis spontané
Great hair products I would recommend.
2 mai 2024
Avis spontané
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