I am extremely disappointed with my experience with Nylah’s Naturals. Poor communication has occurred twice. The first time was between 15 and 18 December, when I was contacted regarding a UGC... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Award winning hair Care, Nylah's Develop natural high performance hair care for people with Curly | Kinky | Coliy | hair types. Our products are simple carefully selecting the best natura has to offer. seen on: Dragons Den, Vogue, ITV, BBC. Cosmopolitans winner for best afro Shampoo 2021
Coordonnées de contact
120 Vyse Street , B18 6FN, Birmingham, Royaume-Uni
- info@nylahsnaturals.com
- nylahsnaturals.com
4,0
Bien
148 avis
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Scammers! 3 months and no product!
I was holding off on writing a negative review because this company is advertised as Black Owned. But enough is enough! Customers beware!!
I ordered and paid £68 for the Essential Care Kit, which contains 5 items. I only recieved 3 items, in a shabby, unmarked cardboard box, with no information about the company, not even a 'thank you for your purchase' note.
I contacted the company on the 9th of January, and recieved a message back from someone called 'Kam'. There was not even an email signature, as one would expect from an official company . They claimed to have refunded me the difference for 1 missing item prior to my email, because the Conditioner from the bundle was not in stock. However, there were 2 missing items, so it made little sense. In addition, why would they allow folks to purchase items from their website that they KNEW were not in stock? Surely they have an inventory? Unless they were counting on people not complaining about getting scammed...
Regardless, I responded to the email, and informed Kam of the specific items I recieved. They said they would arrange for one of the items (the shampoo) to be sent out immediately. That was 4 months ago. I am STILL yet to receive the items. And that so called refund NEVER OCCURED.
If you are wondering about the quality of the products that I DID receive, I can only let you know that I have never experienced drier more unhappy hair in my life. The conditioner smelled so bad and old, like it had been in the bottle for years. The hair oil does not penetrate the shaft and the spray leaves your scalp dry. I ended up with severe dandruff after using their products...ESPECIALLY the scalp serum. AVOID! EXPENSIVE FOR NOTHING.
PLEASE AVOID this scamming company. Use products by tried and tested companies, like Plantmade, instead.
9 janvier 2023
Avis spontané
Réponse de Nylahsnaturals
Thank you for bringing your concerns to our attention. We are deeply sorry to hear about the issues you encountered with your recent order. We take customer feedback seriously and are committed to resolving this matter promptly.
Upon thorough investigation, we were unable to locate any details of your order in our records. To ensure this is a legitimate review please reach out with your details as. We do want to address the concerns you've raised to the best of our ability.
Firstly, we would like to clarify that in May 2023, our company experienced a temporary backorder situation with certain products, which was explicitly communicated on our website along with lead times for fulfilment. We sincerely apologise for any inconvenience this may have caused.
Regarding your specific order, it's troubling to hear that you received only a partial shipment and experienced difficulties with the quality of the products you did receive. We assure you that this is not reflective of our usual standards of service and product quality.
We acknowledge the communication you had with 'Kam', and we are investigating why the promised resolution was not fulfilled. It's important for us to ensure that our customers receive the products they've ordered in a timely manner and that any issues are promptly addressed.
In light of your experience, we kindly request that you provide us with any additional details you have regarding your order, such as the order number or any correspondence with our team. This information will greatly assist us in resolving this matter effectively.
If your order was lost in transit by Royal Mail, we are fully prepared to refund your purchase and initiate an investigation with Royal Mail to rectify the situation.
We want to reassure you and all our customers that we are committed to providing high-quality products and excellent customer service. Your feedback is invaluable to us as we continuously strive to improve.
Once again, we apologise for any inconvenience caused, and we appreciate your patience and understanding as we work to address your concerns.
Please feel free to contact us directly via email
Still no reply to my email very poor service.
Still no reply to my email, even provided a screenshot of my emails as I was disbelieved that I had even sent any correspondence. Have tried to contact via the contact page on website, on FB, messenger and emailed 4 times, message on LinkedIn and still no answer to question, think the company may no longer need new customers.
9 juillet 2021
Avis spontané
Réponse de Nylahsnaturals
Dear Zara Moss,
Thank you for your recent feedback. After reviewing our records, it's evident there was a breakdown in communication that led to your dissatisfaction.
During the time of your inquiry, our team was managed independently by Kam, who was balancing responsibilities as a mother of two and another job. Despite our best efforts to address your concerns, it's regrettable that the situation escalated to the point of abusive messages, leading to the decision to block further communication.
We take the well-being of our staff seriously and do not tolerate any form of abuse. While we understand your frustration, we believe your review does not accurately reflect the entirety of the situation.
At Nylah's, we prioritise customer service excellence and have received thousands of verified positive reviews across various platforms
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