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Oceaniaify Avis 13

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TrustScore 3 sur 5

3,0

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3,0

Moyen

TrustScore 3 sur 5

13 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 1 sur 5 étoiles

EXTREMELY POOR customer service!

This company has extremely poor customer service. I ordered some pants which did not fit. I began trying to use their return process four days ago. Initially I received a return message with some questions about why the product wasn't right, but after I answered them, I have had no meaningful response in the last four days other than auto-generated messages to "kindly check" their last email. I have no answers to my questions about getting a return address or getting a phone number to contact them (which does not appear on their website, despite the language that you can call them!) and the return process has now stagnated. DO NOT USE THIS COMPANY.

15 juin 2026
Avis spontané
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Réponse de Oceaniaify

Dear Customer, thank you for taking the time to share your feedback.
We sincerely apologize for the disappointing experience you had and fully understand your frustration.
We take your feedback very seriously and will review our service to prevent this from happening to other customers.
Please send your details to our customer service email address: service@oceaniaify.com .Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Noté 3 sur 5 étoiles

kept it by my reading chair already

It’s already sitting beside my chair, and the hinge is why I kept it. That joint has enough resistance to stay where I angle it instead of slowly flopping down like a cheap drugstore one I had before. The light is a bit cooler than I expected, but the handle feels steady in hand and the lens area is large enough for maps and fine print.

2 juin 2026
Noté 1 sur 5 étoiles

I have been waiting around 4 months for…

I have been waiting around 4 months for my order.
I then received an email advising me that the package was delivered.
There was no package nor had any of my neighbors seen a delivery vehicle.
This has never happened in 20 years.

1 juin 2026
Avis spontané
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Réponse de Oceaniaify

Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@oceaniaify.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.

Noté 1 sur 5 étoiles

Blatant lies about the material.

I ordered a pair of cotton/linen women's shorts online from oceaniaify and received a pair of polyester/spandex shorts - very very disappointed.

I have been offered a refund.

12 mai 2026
Avis spontané
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Réponse de Oceaniaify

Dear customer,
We are truly sorry for your huge disappointment and sincerely apologise for the blatant misrepresentation of the material.
Please send your order number to our support email （service@oceaniaify.com ）, and we will arrange a full refund or return solution for you immediately at no extra cost. We will also correct our product material descriptions strictly to avoid misleading other customers.

Noté 3 sur 5 étoiles

Big pockets, finally some use

Left them on my desk after unpacking, the first thing I checked was the pocket depth—my whole phone, keys, and half my hand fit in without bulging out. Nothing loose in the seams this time, unlike the last supermarket ones I tried.

1 mai 2026
Noté 3 sur 5 étoiles

In hand now, battery lasted all evening

Already got it set up on my desk, the weight kind of surprised me. Was using it for a bunch of tiny print, and the battery just kept going. No weird loose bits around the handle, unlike my old one that felt flimsy.

8 avril 2026
Noté 1 sur 5 étoiles

I have not received the item- I…

I have not received the item- I informed you that I left the location January 31, I wonder how an item would be considered delivered when the person who paid for the item didn’t personally receive the item.

5 mars 2026
Avis spontané
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Réponse de Oceaniaify

Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@oceaniaify.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Noté 1 sur 5 étoiles

wrong item sent

wrong item sent, delivery was left where anyone could steal it not delivered to door left in lobby on floor.

9 janvier 2026
Avis spontané
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Réponse de Oceaniaify

Dear Customer,
Thank you very much for taking the time to provide us with your feedback.
We sincerely apologize for the incorrect item shipped and the improper delivery!
We fully understand the inconvenience and disappointment this has caused you. Ensuring your products arrive safely and undamaged is our fundamental responsibility.
Please send your order details and relevant photos to our customer service email address: service@oceaniaify.com. Our professional customer service team will prioritize verifying and processing your request within 24 hours of receiving your email and provide you with the best possible solution.
We kindly ask you to give us an opportunity to make amends. We will handle this matter properly until you are completely satisfied. Thank you again for your trust and patience.

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