In buying 6 (yes, six) pairs of footwear from Offbeat Sweetie, my interactions with Shell (and Milo in Customer Service) have been so positive, I almost feel like part of the family. Although I'm acc... Voir plus
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Lisez les avis des autres
I made a mistake and ordered one pair of my BOGO shoes in a size 2.5 sizes SMALLER than my normal size. The shoes arrived and when I realized my mistake I contacted the company. I was informed tha... Voir plus
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Beautiful boots i love the fine detail and pattern care work that goes into crafting them, the quality is prestine. I chose the tree library and cosmic owls. Customer service is Beautiful and welcomin... Voir plus
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Sometimes it’s the way a company handles things when they go wrong that counts, rather than when everything goes right from the start. I ordered a pair of sneakers which came with a “buy one get... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Here at Offbeat Sweetie, we believe in celebrating the little joys in life and embracing the magic of being unapologetically yourself. Our name says it all - Offbeat, because we love the quirky, the fun, and the wonderfully weird; Sweetie, because kindness, warmth, and making the world a little brighter matter just as much! Shell, an Aussie mum of two, started Offbeat Sweetie with just a dream - to bring more joy, colour, and playfulness into the world. Now, that dream has grown into a vibrant, welcoming community of like-minded souls who love colour, quirkiness, and a touch of whimsy. We believe self-expression should have no limits, which is why our designs are made for anyone and everyone. Whether it’s dinosaur boots, mismatched shoes, or a bag that sparks conversations, everything we create is a reminder that you’re allowed to have fun, stand out, and embrace exactly who you are. Because the world is brighter when we let ourselves shine.
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4,4
Excellent
54 avis
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Worn most days
I had been looking at buying for a while. So for Christmas I ordered two pairs in their bogof sale. I thought I’d keep them for when I need to dress up a bit more than every day. However they are so comfortable I have worn both my pairs nearly every day since Christmas. I’m saving up for some more pairs.
25 décembre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Joy,
Aww what a lovely review. Thank you so much for taking the time to leave this feedback. It makes me so happy to know you are wearing them most days. What a compliment!
Have a wonderful day,
Shell
Offbeat Sweetie
Great boots, great company. Don't hesitate
First thing I was drawn to was the ad on Facebook where they were very amusing about Trump's tariffs and I wanted to support them. Small business really adversely affected BT the Orange One's whim.
I ordered on the BOGOF deal. Chose 2 amazing pairs of boots - one with faux fur lining. They arrived pretty quickly.
Unfortunately, I'd misjudged the size I needed so I took advantage of the FREE (rxcept for postage) replacement service. Keep the old boots and re-order correct size. The replacements are perfect. I then gave the others to friends in return for a donation to out local hospice.
I get SO many compliments on these boots and have recommended them to so many people.
Great boots, great company. Don't hesitate.
22 février 2026
Avis spontané
Réponse de Offbeat Sweetie
Hi Jean,
Thank you so much for taking the time to leave this review. I'm glad you found my sense of humour about the tariffs amusing! Trump really did hurt so many small businesses around the world and at one point I thought we might have to close our business, so I will be forever incredibly grateful to our commonwealth cousins who stepped up to support us during that time.
And I just wanted to say that I loved what you did with your original boots that didn't fit. Giving them to friends in return for a donation to the local hospice is such a beautiful idea.
Thank you again, and have a wonderful rest of the week.
Warmly,
Shell
Offbeat Sweetie
Love the offbeat sweetie experience
Love the offbeat sweetie experience. I’ve bought 3 pairs of shoes from them. I get so many compliments. I want to own more but not sure how to keep justifying it. It’s difficult to restrain myself. But I love them so much.
2 février 2026
Avis spontané
Réponse de Offbeat Sweetie
Hi Mary,
Aww what a lovely review. Thank you so much for your kind words! I am delighted that you love your shoes. :)
Hugs and rainbows,
Shell
Offbeat Sweetie
Cracking shoes
Great choice, not only of patterns but also of types of footwear. Website easy to navigate. Incredibly funky patterns! Easy ordering. Yes you have to wait a wee while for things to arrive but when they do you won't be disappointed! Great shoes which are comfy to wear and turn heads! What's not to love!
22 février 2026
Avis spontané
Réponse de Offbeat Sweetie
Hi Helen,
Thank you for taking the time to leave this fabulous review. Your kind words have brought a smile to my face!
Have a wonderful day.
Shell
Offbeat Sweetie
Apart from having awesome products the…
Apart from having awesome products the customer service is second to none...I mistakenly once bought the wrong size and they replaced them at no cost to myself and also didn't have to return the other pair...I buy the urban boots of which I now have 8 pairs as they are comfortable from day one and so well made...I get so many compliments on my funky boots I wish I could give more stars to be honest...you guys rock ❤️
22 février 2026
Avis spontané
Réponse de Offbeat Sweetie
Hi Louise,
Aww thank you so much for your kind words, you have made my day!
Wow 8 pairs, that's a decent collection! Hearing about people's growing Offbeat Sweetie collections always makes my heart happy. :)
Have a beautiful day!
Shell
Offbeat Sweetie
Love all my offbeat sweeties
I bought before BOGO and was pleased with my purchase. With BOGO I just want to keep buying! I personally have 2 pairs and have given every family member a pair or two. The shoes are pretty well made. The designs are true to the pictures. The gender neutral adult sizes are great! The boots are warm and comfortable I am told by the recipient of them (we live in cold Canada…not Toronto or Vancouver cold…real cold!) I am trying to keep from buying more because I really don’t need more shoes, but I want more!
21 février 2026
Avis spontané
Réponse de Offbeat Sweetie
Hi Susanne,
Aww thank you so much for your support, and for spreading the Offbeat love around your family!
Personally, I am of the opinion that you can never have too many pairs of shoes, but I am probably the wrong person to listen to about that! Hehe ;)
Wishing you a fabulous rest of the week,
Shell
Offbeat Sweetie
Totally fabulous!!
This company is amazing, I have several pairs of sneakers and one matching handbag and they have been perfect every time! I wear them every day, am on my feet most of the day, so comfortable. Do yourself a favour and check out this fabulous business, you won’t be disappointed. 😊👏🏻👏🏻
8 janvier 2026
Avis spontané
Réponse de Offbeat Sweetie
Hi there,
Aww thank you so much for your kind words. I really appreciate it. You have made my day!
Hugs and rainbows,
Shell
Offbeat Sweetie
Beautiful boots!
Just received my boots and they're perfect! Excellent customer service and beautiful boots - thank you!
22 décembre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Jen,
So sorry for the late reply. I didn't see this review!
I'm so glad you are happy with your boots and our customer service. :)
Have a wonderful day,
Shell
Offbeat Sweetie
Amazing
We ordered two pairs of boots and we were pleasantly surprised with both of them. The shoes are exactly what we imagined, the quality is amazing, and the designs are beautiful. We had a very pleasant experience communicating with customer service and there were no issues with the delivery of the shoes.
10 décembre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi there,
I'm sorry for the late reply. I didn't see this review come in!
Thank you so much for your kind words. I am so glad you had a great experience shopping with us.
Have a fabulous day!
Shell
Offbeat Sweetie
Friendly service, great shoes!
Friendly service, great shoes! I received my order today, and I'm very impressed. Both pairs are comfortable and well made. And awesome customer service. 5 stars!
5 novembre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Ingrid,
Thank you so much for the lovely review! I'm thrilled to hear you're loving your new shoes and that our team made a good impression too. Your kind words mean the world to our little family biz. I'm so glad you gave us a go!
Warmly,
Shell
Offbeat Sweetie
Swings and roundabouts
I initially saw Offbeat Sweetie's advertising on Facebook, I think. I really liked the designs they offered,but thought long and hard about buying from an unknown, online only business. Then they advertised a sale - and I started thinking seriously. Then the sale was about to end....so I went for it. I ordered a backpack, a pair of slip on shoes and a pair of sneakers.
The backpack arrived first. The colour and sharpness of the pattern wasn't exactly what I'd hoped for, but it is still a fine looking bag and perfect for my long daily commute. It fits my lunch bag,reading material and work folder and notebooks, as well as an umbrella, and all the other bits and pieces I lug about daily. I had a number of compliments on the bag and, despite it being green (they had limited choices of patterns at the time - I notice they have more now...) I did kinda love it....until the fateful day I killed it - or at least mortally wounded it. I had all my stuff in it and was going to work in the library up the street, so I stuffed in my laptop and an additional beverage, etc. I hefted it onto my back and...snap! The over-shoulder strap's stitching gave out and the strap became detached at the top. Now I accept full responsibility for this. I overstuffed the bag, but how disappointed was I? I invested in some thick needles and fishing line, as well as super glue and have had a not so successful go at fixing it. I suppose I got a month or so of use out of it first - and I haven't given up. I might even try some professional help to mend it.
The shoes have been a mixed bag. I ordered a size up from my usual, but both pairs were just too small. I was aware of the free size replacement policy but I felt it was rude to ask. They're a small business and what an imposition I would make on them! My boyfriend sat me down and explained that: 1. They wouldn't offer if they weren't going to do it and 2. They probably have a pretty good profit margin so I'm not costing them the full price punters pay for the shoes. So I summoned up my courage and emailed them.... Well, they were friendly and helpful and assured me I wasn't bankrupting a family and making their kids go hungry! The replacement shoes arrived a couple of weeks later.....
The sneakers are fantastic! Comfortable, colourful, fun. I wore them every day for the first month or two I had them - until I bought two more pairs in the recent BOGO sale. I gave the too small pair to my best friend. They fit her perfectly and she loves them and wears them as much as I do.
The slip-on shoes though... Really it's just the shape of my feet. They're really hard to get on and, after I've had them on for a half hour and my feet have settled into them, they're swimming on me. I do still wear them from time to time, when I know I won't be doing a lot of walking or standing. And they are beautiful. I love the way the design comes up on the canvas - better than the sneaker fabric or the backpack material. You win some, you lose some. It's a combination of the strength of the elastic sides and the shape of my foot - not the right shoes for me. But the sneakers more than make up for it. Oh, and I ended up buying another bag - a cross body handbag which is also beautiful with lots of very handy pockets.
So in conclusion, I'd recommend giving them a go. Beautiful designs. Colourful, fun products. Just don't overstuff your backpack and skip the slip ons if you have high arches.
T
3 octobre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Tina,
Thank you so much for taking the time to write such an honest and beautifully detailed review. I really enjoyed reading about your Offbeat Sweetie journey.
It means the world that you decided to take a chance on our little brand. I know buying from an unknown, online-only business can be a leap of faith, and I don’t take that lightly. I am always so grateful when people decide to give us a go in spite of their hesitations.
I'm so sorry to hear your backpack met an untimely fate. It sounds like you gave it a very full and loving life, and I admire your dedication with the fishing line and glue! If you decide you'd like to replace it, we have just released an updated version (mostly because I wanted taller side pockets to handle my 1.2L emotional-support water bottle) and they're going to be on sale soon for Black Friday. :)
It makes me so happy to hear how much you’re loving the sneakers (and that your bestie scored a pair too). I'm sad that the slip-ons didn't work out for you, but I appreciate your graceful take on it and I'm so happy that you feel that the sneakers more than make up for it. I'm thrilled the crossbody bag was a win for you. I have one myself and love it! :)
I'm really glad your boyfriend convinced you to reach out for the shoe size replacement. I completely understand that sizing can vary from brand to brand, so I really try to do my best to make ordering from Offbeat Sweetie as easy and risk-free as possible. So please never feel awkward about using our policies, they were created to help!
Thank you again for your thoughtful review and for being part of the Offbeat Sweetie family. Your humour, heart, and support are exactly why I love doing what I do.
With gratitude,
Shell and The Offbeat Sweetie Family
Costly Mistake
I made a mistake and ordered one pair of my BOGO shoes in a size 2.5 sizes SMALLER than my normal size. The shoes arrived and when I realized my mistake I contacted the company. I was informed that they would replace the shoe "up to" two sizes larger or small than originally ordered - therefore my shoe could NOT be replaced in the size I needed. I suppose I could order it in a 7.5 and give away 2 pairs of shoes, but I'm not feeling that generous right now.
I would return the complete order but to do that I must ship the package to Australia and that will cost more than the shoes cost in the first place.
21 septembre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Janis,
Thank you for taking the time to leave a review. I’m really sorry to hear that things didn’t work out with your order.
I totally get how frustrating it can be when a sizing mistake happens, especially with something you were excited to receive. It’s a tough spot, and I truly wish we could have helped more in this case.
Our size replacement policy is something we created to support customers when our sizing runs a bit differently from another brand they wear. That’s why we offer a replacement within two sizes of what was originally ordered, without asking customers to return their original shoes. It’s a way for us to offer some flexibility without overextending what our tiny business can manage.
As a small, family-run business, we don’t have the resources of large brands. I honestly wish we could say yes to every exception, but offering unlimited replacements is just something we’re not equipped to do at our size.
We do also accept returns, but I completely understand that international return shipping can be a dealbreaker for some customers. Unfortunately, this is one part of the process we have no control over. We’re based in Australia, and while we wish we could offer local return options in other countries, it just isn’t something we’re able to do at this stage.
We genuinely try to offer as much as we can and to be as clear as possible about our policies, because we truly want all of our customers to be delighted with their order. But we also have to stay within what’s sustainable for us. Every pair is made to order, which means we don’t have extra stock sitting on shelves to easily swap out. Each size replacement has to be made specifically for the customer, and unfortunately, we’re just not in a position to absorb the cost of replacing shoes when a customer selects the wrong size by mistake.
That said, we’re genuinely grateful you gave Offbeat Sweetie a try, and we hope you could still feel the heart and care that went into your order. If you ever decide to give us another go down the track, we’d love to help you get the perfect fit next time.
With kindness,
Shell and The Offbeat Sweetie Family
Excellent quality and service
Excellent quality and service. Love my new shoes. Fit perfectly and comfortable to wear. True to size. Very happy.
18 septembre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Karin,
Thank you so much for taking the time to leave this lovely review. I am genuinely so grateful when people go out of their way to leave positive feedback, and I am so happy that you love your shoes. :)
Have a wonderful week,
Shell
Offbeat Sweetie
Ease of order
Ease of order, supply, receipt of boots in a fast delivery time!
1 septembre 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Vicky,
Thank you so much for this lovely review. I am so glad you are happy with your new boots.
Have a fabulous day!
Shell :)
Offbeat Sweetie
Made in China not Australia
Got two pairs (and 8 & an 8 1/2) because after reading the reviews, I wasn’t really sure about the fit. Regardless of what you might read, they are a true fit, so order your regular size. Don’t size up.
When the 8 1/2 was too big, I reached out to customer support and they offered me a replacement pair for free (I had to pay $15 for shipping, so not exactly free). I think it would be better if you could simply ship them back, but they asked me to donate them to someone in need rather than having them returned. So, there’s that.
Shoes arrived a few weeks later (definitely slow shipping process). I will say that the shoes look exactly like the photos, with very vibrant colors and they are pretty comfortable for someone who works on their feet all day.
The soles are more like a foam than a rubber, so I find them very slippery to walk in when they get wet so there are times I can’t wear them.
My pet peeve - I ordered from offbeat Sweetie because their FB ads led me to believe they were an Australian company selling Australian-made goods, but were struggling because of the US tariff situation. I visited Australia last year and they make quality goods and have quality workmanship on the things they make, that’s why I ordered. Sadly, when my sneakers arrived, first thing I noticed was that they are “made in China.” I was trying to support a local small business, like my own, but everything I use and sell in my company is actually made in Canada. Supporting local is important to me, so I will not be ordering from offbeat Sweetie again. SIDE NOTE: I would have paid twice the price to get one pair of “Australian made” sneakers to support the Australian economy, rather than getting two pairs of mass produced sneakers from China.
30 août 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Beverly, thank you so much for your detailed review. We genuinely appreciate your honesty and the time you took to share both the positives and your concerns.
We’re really glad to hear you loved the look of the shoes and found them comfortable for long days on your feet, that’s exactly what we aim for. Thank you mentioning that our sizing runs true. We do try to offer a clear sizing guide, but as you mentioned we also offer size replacements if needed. To clarify for other readers, we have a one-time per customer offer where if a customer requires a different size we don’t require them to send back their original shoes to exchange them, we just ask them to pay a flat shipping fee for the new shoes (which is cheaper than the actual cost of shipping shoes) and we send out new shoes in the correct size. We encourage customers to donate their original shoes, but of course they are welcome to do whatever they’d like with them.
Regarding the size replacement process, we totally understand that donating instead of shipping shoes back may have felt unusual, but please understand that this is part of our sustainability effort. Encouraging paying it forward helps reduce landfill and supports local communities instead, but customers do have the option of on-selling their shoes if they prefer, or they can choose to return them to us for a refund instead. I understand that it’s not conventional, but it is cheaper for customers than having them return their shoes to exchange for another size. More importantly, it is part of our values, and it’s noted on our FAQ, product pages and policy pages for full transparency.
We’d also love to gently clear up a key misunderstanding: We are a real, family-run Australian business. The photo you received with your order is truly us, and the drawing on the thank-you note was proudly done by our daughter. We’ve never claimed our shoes are manufactured in Australia though, in fact, we transparently state in the “Please Read” section on every product page and our FAQ page that we partner with product makers in China to make our made-on-demand designs possible. As much as we would love to make our shoes locally, there is currently no manufacturer in Australia that offers custom, on-demand shoe printing. We searched extensively, but this kind of specialised production is only available in China. That said, our shoes are not mass produced. Every pair is made to order, one at a time, specifically for the customer who purchases them. There’s no warehouse, no bulk production, and no wasteful overstock. So while we’re not Australian-made, we are proudly Australian-run, and passionate about creative, ethical production.
That said, we completely respect your values around supporting local. We just hope this adds a bit more clarity around who we are and why we do things a little differently. If you ever reconsider trying us again, we’d love the chance to serve you again and make your next experience even better.
Warmly,
Shell and The Offbeat Sweetie Family 💛
Very comfortable
Having previous ordered some lowtops on sale (which were excellent and are very comfortable - far more comfortable than converse lowtops) I decided to order some trainers on the BOGOF offer and they arrived today and they are again excellent.
Saw in the 1 star review a complaint about digital mockups. The pictures on the website exactly match the shoes and are clearly an actual picture of the physical shoes not a digital mockup of them.
5 août 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Christopher,
Thank you so much for the thoughtful review. I’m thrilled to know you’re enjoying your shoes and found them more comfortable than Converse. What a compliment!
I also really appreciate your support in addressing concerns you’ve seen raised in that other review. Just to clarify for full transparency, we do use high-quality digital mockups on the product pages because our products are not made until they are ordered, but we are very up front about it. Interestingly, the person who left that 1-star review has never actually ordered from us; their complaint was about information we openly state in our FAQ, including our use of mockups. That said, we always do our best to ensure the mockups match the final product as closely as possible, so I’m really glad that was your experience!
Thanks again for taking the time to share your feedback, it means a lot! Have a fabulous day. :)
Warmly,
Shell
Came up on Facebook while I was in…
Came up on Facebook while I was in hospital feeling pretty down and ordered some trainers at a reduced price with shipping 45 pounds. They are super comfy, and I love, love, love the personal touches of the thank you letter and stickers. Would highly recommend.
16 juillet 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Lauren,
Thank you so much for taking the time to leave this lovely review. I'm sorry to read that you were in hospital. I hope you are feeling much better now.
I'm really glad that you are happy with your new shoes and enjoyed our little inclusions.
Have a wonderful week,
Shell
Offbeat Sweetie
I just received my order
I just received my order. So impressed! The boots are comfortable with nice grippy outsoles. My orthotics fit great when I took out the removable foot bed too! The totes have nice lining with pockets and one with a zipper! The patterns are vibrant and true to the pictures on the website. I will be ordering more in the future!
27 juin 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Serena,
Thank you so much for taking the time to leave your feedback. I am so glad that you are happy with your tote bags and boots.
I hope you have a fabulous weekend. :)
Warmly,
Shell
Proud Canadian flaunting my Maple Leaf Boots
Ordered two pairs of boots, received them to Canada in approximately 3 weeks. They are awesome, bright colors, comfortable, wide enough for me to use my own orthotic in them, as I have very difficult feet to shop for. I didn't need to remove the liners that were in the boots, they were more comfortable if I just placed my own orthotic on top of the existing liners. Received them just before Canada Day so I was stylin' and profilin' during our Celebrations. Got lots of compliments on them. I also received a thank you card with a hand drawn picture from the family - what a lovely gesture. Customer service is stellar - thank you Sweetie.
3 juillet 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Cynthia, thanks so much for taking the time to leave a review, and for sending in your gorgeous photos. Seeing smiling customers wearing my boots always makes me day! :)
I'm so glad you enjoyed the thank you card and my daughter's picture. She gets so excited when I tell her about customers enjoying her artwork.
I hope you have a wonderful weekend.
Warmly,
Shell
Great product, great service
Not sure which is better, the fab funky boots, which are so comfortable from the start, or the excellent customer service! Brilliant 😊
1 juin 2025
Avis spontané
Réponse de Offbeat Sweetie
Hi Jill,
Thanks so much for taking the time to leave this lovely review. I'm so glad that you're happy with your boots and our customer service. I'll be sure to pass your feedback onto Milo. :)
Warmly,
Shell
Offbeat Sweetie
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