Offer Rejuvacare Avis 

Exceptional communication with a willingness to solve the problem.

I thought I had purchased a new product for a major discount because it was yet to come on the retail market. When I finally received the invoice, I saw that I was charged the full retail price. I emailed customer service and was told that I could get a refund of 25% but that still shy of $172 difference between the discount price and the retail price. I declined and then I received an email saying that they would cancel my order and give me the full refund.

I had an unauthorized transaction on my account. I reached out to customer service. After several emails the problem was resolved. To Daniella: Thank you for clarifying that the money will be coming back to me. I appreciate all your prompt communication regarding this charge. You deserve an A+ for communication!

Excellent product and excellent service. Especially very helpful was Daniela. I recommend highly!

I was panicked when I found out the shipping ready email which I didnt order. And immediately called while emaled to support team but it looks spam and no response . But suddenly someone called back and I told him I didnt order that item he said I need to wait until morning . And I just emailed to support team about this situation to make sure I tried to cancel that item. And early in the morning , I found out they already shipped items. Oh my, I tried to call that person but it blocked several times. But I tried several times and after 9 someone else got it. And explained it and she tried to help me and finally saying it refunded and no need to return it. And after a while the support team reached out to me , she ( Daniela ) responded with nice manner . She made relief with future concern about another problem occurring ( unexpected ordering or continuing another extracting money ) , making sure my subscription was cancelled and sending out the receipt. And showing best manner to help me other problem. And I said I want to return the original pack but it looks so hard to return it. And she offered to refund me 25 % of original order and I can keep it. But I suggest 30% . She immediately refunded it.
Its better than nothing for me. I gave up for returning it. So.. finally I got relieved from yesterday night 's nightmare. ^^ Thanks all your help and service I got.

After being disappointed with a charging issue on the unit after experiencing support and pain relief for 3 months, Omar and Bernadeth have quickly corresponded and agreed to provide me a free delivery replacement at no cost to me. I appreciate this service very much and look forward to receiving the functioning one and having further pain relief for my sciatica.

I was not sure if I wanted the massage belt, and after exchanging several emails with Omar he helped me make the decision. He is truly professional, not pushy and very good communicator, explained how the belt work. I agree to purchase one and see if this help my lower back. RejuvaCare can be proud that Omar is your representative

The shoulder massager I bought does not fit properly the strap is too short.
They then took subscription money 49 USD from my card without my permission. I reported to my banks fraud division. Do not let them save your card details.

The company, Omar, helped me immediately to stop sending e-mails.

Omar & Sherwin were very responsive and timely in retuning my product. Appreciated the personal support.

Product is a piece of junk. My bad for falling for hard sell but I had hope it would relieve some of my back pain. Avoid at all costs.

My experience was fantastic! Sherwin was extremely knowledgeable and helpful with my issue and with his guidance, I was able to resolve my issue in a couple of minutes!

I had a problem with an order, and I sent an email to Rejuvacare Customer Support, and I was amazed that they immediately wrote back & said that they were refunding my purchase price.
I never expect such truly caring customer service, not to mention an actual refund. Omar was the person who helped me, so I want to give him a special shout-out. Good job.

They answered my warranty question right away. So very professional, thanks for the positive feedback.

There were many conversations (through email) on various levels and during that time, I had a family emergency that required my return of the product. During that whole process, your team was both professional and very kind. In this day and age where most often customer service is a thing of the past, your team outdid themselves and I would gladly recommend them at any time.

The ability to explain our experience, (good or bad) and have it resolved in a professional manner.

Customer Service Rep Weinard Cruz was great. He answered my questions promptly and was very courteous and thorough. His assistance prompted me to purchase the back brace/massager. I have had it for 3 days and so far I have been very pleased with the relief I get from my back pain.
Thank you Weinard!!!

Sincerely,
Barbara K.

Bernadetha. And Javier were very very helpful with my return and refund request. Thank you very much.

Daniela listened to my issue and made everything right! She was a joy to deal with!

Needed some info on the effectiveness of the red light therapy through clothing. Weinard was very fast and extremely helpful. Tried the belt twice yesterday and seemed to get some relief. Will try again for awhile and see how it works.