Nothing like being guilty before proven innocent! Deactivated my account due to them deeming I listed a counterfeit item. Where is the delete the damn listing button? I am unemployed & everything I ow... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Offerup needs to be real with their traffic counts because the numbers that are being promoted can’t be accurate due to the fact that every item posted by anybody has a notification sent to the seller... Voir plus
I have lost count how many illegitimate sellers post items for sale of which few actually have them. In most cases when you ask one of them specific questions, they won't respond since they don't actu... Voir plus
Purchased a rubbermaid out door storage cabinet. Seem.ok at the parking lot meet up. Got it home noticed both doors were off due to the plastic hinges don't fit into their spots since the frame on... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Coordonnées de contact
Broadway 1425, 98122, Seattle, Etats-Unis
- offerup.com
1,1
Mauvais
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Scam
I ordered a item from someone y'all's website after the payment went through the person the person told me that offer up didn't pay them but the money already went through already made a complaint about it offer up was absolutely no help and didn't nothing to help said that the payment is between the buyer and seller I just wanted a refund of my money at this point I never got my item but nobody from offer up is responding
27 mars 2025
Avis spontané
Réponse de OfferUp
Hi Ashlee,
Thank you for taking the time to share your buying experience, and I am sorry to hear about the difficulties you've faced with your recent order.
Our 2-Day Purchase Protection Policy covers orders placed through the OfferUp app. However, it sounds like you may have used a third-party platform to send payment. Payments sent via third-party platforms are not eligible for protection and must be handled between you and the seller.
Depending on the payment method used (i.e., PayPal, Zelle, Cash App), you may be able to reach out to their support to file a claim.
I've sent you a secure request for more information through Trustpilot. We'd like to learn more about what happened and investigate the seller's account to hopefully prevent the same issues from occurring in the future.
Warmly,
Emma | OfferUp Support
I have used this app 2 times in nearly…
I have used this app 2 times in nearly a decade and both times my account got banned for literally no reason. It has got to be the worst app for what its supposed to be. I have never seen an app that is such trash. Also good luck finding anyone real because i'm sure they got a email informing them they were banned too. Here is another little tidbit. You can only use an email once for their shitty ass service so have fun if you get banned and still want to use their site. My god how awful.
4 avril 2025
Avis spontané
Réponse de OfferUp
Hi Christopher,
I am sorry to hear about your experience on our platform, and we appreciate you taking the time to give us your feedback.
I've sent you a secure request for more information through Trustpilot. We’d love to learn more in order to resolve the problem, as well as prevent the same issues from occurring in the future.
Warmly,
Emma | OfferUp Support
Still sucking wind.....four days goin…
Still sucking wind.....four days goin back and forth thru the offerup site....I gave the ignorant seller my number on first contact and he wants to go thru 4 days of bs communication on offerup...
Total waste of time for sellers and buyers
25 mars 2025
Avis spontané
Réponse de OfferUp
Hi Harry,
I appreciate you taking the time to share your perspective.
We're always working to improve the platform, and feedback like yours helps us identify areas where we need to do better. I've reached out to you via email in support ticket #104434359, as we'd like to understand more about the specific issues you encountered. Kindly respond in that ticket and we'll be happy to assist.
Thank you,
Emma | OfferUp Support
Offerup Is a poor example of an on-site…
Offerup Is a poor example of an on-site classified ad venue. They have a complete lack of customer service My wife and I wanted to try something other than eBay
It was disheartening The Way customer service was so lacking on Offerup
We really wanted this to work, it’s too bad
20 mars 2025
Avis spontané
Réponse de OfferUp
Thank you for sharing your feedback, Yves. I'm really sorry we missed the mark in helping you. That's definitely not the experience we want you to have!
I sent you a secure request for more information through Trustpilot so that I may follow up with you about your experience. We’d love to learn more about what happened so we can make things better.
Warmly,
Emma | OfferUp Support
forcing u to use app only for posting…
forcing u to use app only for posting is tedious and often it fails to find the images posted on phone photos account-close to worthless
14 mars 2025
Avis spontané
Réponse de OfferUp
Thank you for taking the time to share feedback about your posting experience with us, Mike. I'm sorry to hear you've encountered issues locating images on your phone, and I understand how inconvenient that must be!
I’ll make sure your suggestions reach the right team. We’re always working to improve the experience, and input like yours helps guide those changes.
In the meantime, I suggest creating a dedicated folder within your photos app for your OfferUp images. This should help streamline your posting process!
If there’s anything else you’d like to share, please don’t hesitate to reach out — we’re all ears.
Emma | OfferUp Support
Feeling scammed
Feeling scammed. OfferUp assigned a shipping date to me only to cancel my $216 sale on the day that I shipped to the buyer. I was told by support not to worry, just contact them when the item is delivered and to provide a screenshot of the USPS receipt which I did, then crickets. I followed up with the seller who confirmed receipt of the order and that everything was just fine. Great, now i have no way of knowing if and when the cancellation will be reversed and I will be paid because a bot is now responding to me stating that support hours have closed. Sellers beware. This is my first and only time selling anything on OfferUp.
Update 3/13/25 - After failed attempts to reach support, I reached out to the buyer to request that he try reaching support on my behalf to confirm receipt. He kindly acknowledged my request and told me that OfferUp told him to tell me that their system didn’t receive the tracking update so the payment was not processed and to contact them to reprocess payment. I’d only been replying to what I now know was a bot several times over several days to prove delivery, so I try one more time and finally get a response. No payout yet, transaction still pending as of now.
4 mars 2025
Avis spontané
Réponse de OfferUp
Hi Shandy,
I’m really sorry to hear about the trouble you’ve had with your recent sale on OfferUp. I completely understand how frustrating it must be to face this situation after you've already shipped your item.
I located your sale and can confirm that payment was processed successfully. If you have any questions, please reach out to your support ticket #104208658.
Warm wishes,
Avery
It is Sad that this websites gets so…
It is Sad that this websites gets so much negative review. hey guys all the problems you are facing because of so much scam/bad people on the platforms they sell or buy. its not because of the offerup team, they might put lots of measurements to avoid in future may help them
Note: whenever you buy or sell check the profile and use brain to find it legit or scam
10 mars 2025
Avis spontané
Réponse de OfferUp
Hi Alwyn, thank you so much for the 5-star review! We appreciate your kind words — our amazing team works hard to improve the OfferUp experience and stay ahead of concerning behaviors.
Your advice to review profiles is spot on, as it’s a great way to connect with reliable users. We encourage our community to report anything suspicious, which allows us to take action and continue enhancing safety for everyone. Our Help Center (help.offerup.com) has plenty of tips and resources for extra guidance.
Thanks again for your support and for being a valued part of the OfferUp community!
Warmly,
Emma | OfferUp Support
No support
No support for transactions that go bad. Would give a negative star review if it was possible. Buyer beware on any items that need to be shipped.
3 mars 2025
Avis spontané
Réponse de OfferUp
Hi Michael,
Thank you for taking the time to share your thoughts with us! We’re really sorry to hear about your experience, and we completely understand how disappointing it can be when a transaction doesn’t meet your expectations. Our aim is to provide a safe and enjoyable marketplace for everyone.
If you could share a bit more about what happened, we’d love the opportunity to help you out. Your feedback is super important to us, and it helps us make OfferUp even better.
We appreciate your input, and we hope to find a solution that works for you!
Warm regards,
Avery | OfferUp Support
SCAMMERS GALORE
The NUMBER ONE WORST SITE for buying anything. BETTER THAN 60% of the sellers are CROOKS listing items they DO NOT HAVE in an attempt to STEAL $$ and personal data. Worse yet, when you REPORT the FAKE LISTINGS to support THEY LEAVE THEM UP and continue to allow criminals to post. This shows the site CAN'T BE TRUSTED. Do yourself a favor and STEER CLEAR. You've been warned
UPDATE: Since OfferUp has requested my contact info, I'd recommend they take a look at the number of sellers listing Apple products using cut/paste photos from other sites, or worse yet, from other OfferUp sellers. Then see how many use screen shots that give a 'fake explanation' of why the price is so low AND a phone number to contact them! Also, there are countless sellers who list iPhones with a screen shot of the box rather than the phone. As a successful Ebay seller I'd recommend OfferUp seller verification be dramatically improved. Any criminal that can create an account with a fake name, email and phone isn't going to help ratings on this site. Seems pretty clear 99.9% of the people who have experience find its anything but worthwhile
1 mars 2025
Avis spontané
Réponse de OfferUp
Hi Jonathan,
I'm sorry to hear you've encountered concerning activity on our platform and that your reports have gone without results. I'd love to learn more about your experience so we can investigate further. I've sent you a private request for more information through Trustpilot to follow up with you directly.
I'd also like to thank you for your vigilance, and apologize for the frustration and distrust that a lack of action on our part has caused. Knowing that there are users like you who report fraudulent activity is incredibly valuable and helps us make OfferUp a safer marketplace for everyone. Every report plays a crucial role in helping us identify patterns and trends that contribute to our overall safety efforts. We're willing to investigate your reports further to ensure our moderation teams are acting appropriately and that we're continuously improving our processes to address fraudulent activity effectively.
Platform safety is an ever-evolving challenge, and we're committed to adapting and innovating to ensure a secure experience. We're always working on ways to improve our methods for detecting and removing fraudulent listings, and preventing bad actors from abusing our platform.
Part of our methods is providing resources and information to our community via our Help Center. For example, to connect with reliable users, be on the lookout for profile badges like TruYou (verified identities), responsiveness tags, and star ratings. More information on that can be found here: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation
Also, this article contains info about common online marketplace scams to be aware of: https://help.offerup.com/hc/en-us/articles/360035054931-Identify-common-buying-and-selling-scams
Our team is always here to help. Feel free to reach out to our support team through the Help Center at help.offerup.com if you have any questions or concerns.
Warmly,
Emma | OfferUp Support
They shadowban just like Fakebook & no customer service
This "website" is a nightmare. I was on for 3 months with great prices & plenty to sell. They booted me for selling Blue Line hoodies which support law enforcement. No customer service, don't waste your time like I did, they lie & said I had a URL in my description which I did not, good riddance ....
2 mars 2025
Avis spontané
Réponse de OfferUp
Hi Tom,
I appreciate you taking the time to share your experience, and your feedback is greatly appreciated. I'm sorry to hear you had a tough time on our platform.
To provide some context, your hoodie listing was removed because it contained a URL in the description, which is prohibited on our platform. Additionally, we ask that all communication on OfferUp remain respectful.
I also wanted to address a couple of your concerns:
– Promotions: While we do offer optional promoted listings to help sellers gain more visibility, they are not required to sell on OfferUp. Many sellers find success with organic listings, and we're always working to improve our platform to ensure a fair and balanced marketplace for everyone.
– App Performance: We're constantly working to optimize our app's performance. We appreciate your feedback on this, and we'll be sure to pass it along to the right team.
I understand you've requested a removal of all personal information and account removal. If you have any further questions, please follow up with our Trust & Safety team on ticket #104179079.
We value all feedback as it helps us improve OfferUp. We apologize that your experience wasn't positive and wish you all the best in your future selling endeavors.
Warmly,
Emma | OfferUp Support
Horrible Experience
Bought a car when I was residing in Southern California from a seller and I would say that the car was in a terrible state. Externally the car looked as if it were in perfect condition, but it had so many internal issues. Not to add that seller was extremely nasty and rude when following up with him later. I wish I had the details of the seller, unfortunately I do not. If I am able to obtain that information I will certainly provide that information on here. This occurred during the end of 2021 and/or the beginning of 2022 as that is the time frame in which I resided in Southern California.
25 février 2024
Avis spontané
Réponse de OfferUp
Hi Olivia,
Thank you so much for sharing your experience with us! We're really sorry to hear about the troubles you faced with your car purchase and that the seller wasn't very pleasant to deal with. Our goal is to provide a safe and positive experience for everyone, and it's disappointing when we don’t meet those expectations.
If you happen to get any details about the seller in the future, please let us know! That information can really help us improve the experience for all our users. If there’s anything else we can assist you with or if you have further concerns, feel free to reach out anytime. We're here to help!
Warm wishes,
Avery
OfferUp Support
Offer up claims it's free but then asks…
Offer up claims it's free but then asks for a credit card which they will continue to bill you even after you unsubcribe. I had to put a dispute into my credit card and froze it for future use from offer up. I believe I was scammed and they offer NO resolution.
18 février 2025
Avis spontané
Réponse de OfferUp
Hi Marsha,
Thank you for sharing your experience. and I'm sorry to hear that you felt misled about OfferUp's fees. To clarify, OfferUp is a free platform, but we also offer optional subscription packages for users who want to enhance their experience.
It sounds like you might have inadvertently signed up for one of these subscriptions. I've followed up with you directly in support ticket #104159388 with more details.
Thank you,
Emma | OfferUp Support
I would have liked to offer zero (0)…
I would have liked to offer zero (0) stars as their service is nothing but a scam. Having listed and sold a simple Vitamix, OfferUp suspended my account, reinstated it with an apology, suspended it again... again another empty apology... and after complaining that their actions sacrificed an addtional sale, they permanently removed my account. I have lost the items and have not been compensated. Good riddance.
Update. After sending a copy of the above complaint to OfferUp support, I was informed that they would reimburse me for the selling price of the item.
They made good on their offer and the funds were received as promised.
I appreciate their follow-up, but I am still a bit leery of selling. Perhaps I might gamble with another offering sometime in the future.
18 février 2025
Avis spontané
Réponse de OfferUp
Hi David,
I'm so sorry to hear about the trouble you've faced since signing up for an account with us. I've followed up with you in more detail in support ticket #104152408, where I've addressed the issues with your account and recent shipping sale. Please check your email for more information.
Warmly,
Emma | OfferUp Support
scammers all over this site
scammers all over this site - been around too long to not make improvements just horrible facebook market is 1000x better
4 février 2025
Avis spontané
Réponse de OfferUp
Hi Chris,
Thank you for sharing your feedback — I'm sorry you've encountered concerning activity on our platform and noticed a lack of improvements. I sent you a request for more information so that I may follow up with you about your experience. We’d love to learn more about what happened so we can make things better.
Keeping our community safe is a top priority for us. We're constantly working on ways to improve our systems for detecting and removing fraudulent listings. We also encourage users to report any suspicious activity so our team can investigate. This helps us continuously improve our protection efforts.
Thank you again for taking the time to share your feedback with us. If there's anything you need help with, please respond to the request for more information from Trustpilot, or feel free to email our team at support@offerup.com.
Warmly,
Emma | OfferUp Support
Terrible app
This is a terrible app for buying and selling. The search tool is not good and inconsistent. They have adds on the app which are very annoying. I will never use this app again. Even though Craigslist is very basic layout and not very eye catching, it is way better to navigate and no ads. I will use Craigslist or facebook marketplace for buying stuff in the future.
15 février 2025
Avis spontané
Réponse de OfferUp
Hi Caleb,
Thanks for sharing your feedback about your experience with OfferUp, especially regarding our search function and the ads. I appreciate you taking the time to let us know what you found challenging.
I understand your frustration with the search. It sounds like it wasn't meeting your needs, and I'm sorry about that. We do have a number of categories and filters designed to help people find what they're looking for, and you can learn more about how they work here: (https://help.offerup.com/hc/en-us/articles/360032334711-How-to-search-for-items). However, I also recognize that sometimes even with those tools, it can still be tough to find the right item. Your feedback helps us understand where we can improve the search experience to make it more intuitive and effective.
I also hear you on the ads — they aren't ideal. As you probably know, OfferUp is a free platform for local buying and selling, and the ads help us keep it that way. They also allow us to invest in building new features and making the app better overall. We're always trying to find the right balance between supporting the platform and providing a good user experience, and your feedback is really helpful in that process.
I’ve made sure to log your feedback and share it with our team. If you have anything else to share, we're all ears. Please email us at support@offerup.com — improving the experience starts with input like yours!
Warmly,
Emma | OfferUp Support
Offer Up and be Deactivated! Fantastic!!!
I did not want to put any star at all but was required to.This Company or group of owners as listed online should be shut down because of their treatment in my case deactivating my account abrubtly with an email accusing me of violating the public trust!!! I have sold on Ebay for 26 years and have 100% feedback rating because i DO NOT Violate the trust and did nothing wrong!! I cannot recommend this platform for this reason and also because there is just no traffic speak of. I have a popular Gold Coin which has been going up for months and not one message from the platform!! Do not waste the time!!
9 février 2025
Avis spontané
Réponse de OfferUp
Hi Mark,
Thank you for taking the time to share your thoughts with us! We’re really sorry to hear about the trouble you’ve experienced with your account. It’s understandable how frustrating this must be.
We want to assure you that we’re committed to creating a safe and trustworthy marketplace for everyone, and sometimes that means making tough decisions. If you think there’s been a mistake regarding your account deactivation, please reach out to our support team. They’d be more than happy to take a closer look and help you out.
Thanks again for your understanding. We’re here to help, and we hope to resolve this for you soon!
Warm regards,
Avery
OfferUp Support Team
Réponse de OfferUp
Hi,
We're really sorry to hear that you had a bad experience with the app! Your feedback means a lot to us, and we’d love to learn more about what happened so we can make things better. If you're willing, please share more details. Thank you for reaching out!
Avery N.
OfferUp Support Team
Too many fake buyers
Too many fake buyers , do l need to say more. I have had so many people saying they want to buy an item and then don't. It's sad because it makes it bad for people that actually want to make a purchase. If you don't want to buy then stop wasting our time.
5 février 2025
Avis spontané
Réponse de OfferUp
Thanks for sharing your feedback, Teresa. I understand how frustrating it can be when buyers express interest but then don't follow through.
While we can't require buyers to follow through with every inquiry, we're always working to improve the OfferUp experience and encourage respectful communication between users.
Here are a few things you can do to help manage these situations:
- Communicate clearly: Be upfront about your expectations and any deadlines.
- Set a response time: Let potential buyers know when you expect a response.
- Use the report or block feature: If a buyer is repeatedly wasting your time, you can block them to prevent further interaction.
I appreciate you bringing this to our attention, and we'll continue to work on ways to make OfferUp a positive experience for all users.
Warmly,
Emma | OfferUp Support
Horrific security with email fraud
Someone stole my email address and used my account inappropriately. I received a notice that I was permanently deactivated and when I went to appeal I got a bot like response.
You'd think they'd like to know that their security policy is pathetic, but I suppose they don't care! The 1 star overall score makes sense to me now - here's 1 more.
5 février 2025
Avis spontané
Réponse de OfferUp
Hi Jane,
Thank you for responding to our request for more information so that I could look into this for you. I'm sorry to hear that your email was used to create an account without your permission. I've followed up with you in support ticket #104094769.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. If you have any further questions, please follow up in the support ticket.
Warmly,
Emma | OfferUp Support
I Reported this to my credit card Fraud Department.
I went to the OfferUp app & it required me to enter a credit card in case I purchased something. 2 cards were declined & one hour later a fraudulent charge was put on one of the cards. I had to cancel it! I should have been more suspicious when a card was requested b4 a purchase. Now I worry about the 2nd card.
2 février 2025
Avis spontané
Réponse de OfferUp
Hi Kathy,
Thank you for sharing your experience. I understand your concern about the fraudulent charge on your card. I've sent you a request for more information so that we may look into this further. There should be a separate email in your inbox with this request.
To provide some information about the payment process, we partner with Stripe, a highly trusted and secure payment processor. They safeguard both your payment methods and deposit methods. Your financial information is never shared with other users or third-parties.
For more information, please visit the Privacy section of this Help Center article: https://help.offerup.com/hc/en-us/articles/360032308971-Setting-up-a-payment-method
If you believe you have entered your banking information on a fraudulent site (perhaps after clicking a link in an ad or email), please contact your bank immediately. We're committed to the safety of our community and are constantly working to combat scams.
We take the security of our users' information very seriously and are constantly working to protect our community from scams. We appreciate you bringing this to our attention.
Take care,
Emma | OfferUp Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.