Nothing like being guilty before proven innocent! Deactivated my account due to them deeming I listed a counterfeit item. Where is the delete the damn listing button? I am unemployed & everything I ow... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Offerup needs to be real with their traffic counts because the numbers that are being promoted can’t be accurate due to the fact that every item posted by anybody has a notification sent to the seller... Voir plus
I have lost count how many illegitimate sellers post items for sale of which few actually have them. In most cases when you ask one of them specific questions, they won't respond since they don't actu... Voir plus
Purchased a rubbermaid out door storage cabinet. Seem.ok at the parking lot meet up. Got it home noticed both doors were off due to the plastic hinges don't fit into their spots since the frame on... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Coordonnées de contact
Broadway 1425, 98122, Seattle, Etats-Unis
- offerup.com
1,1
Mauvais
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
A STUPID site by Stupid people
A STUPID site by Stupid people. Yeah! I want to play around with my cell phone to make shitty listings because they made it cell phone only and impossible to use a computer with all your stored pictures. This is discrimination and I intend on suing.
23 mai 2025
Avis spontané
Réponse de OfferUp
Hi Summer, thank you for sharing your feedback about the posting experience. We understand that exclusively using the app for posting can present challenges.
OfferUp is a mobile-first marketplace, meaning our full range of features and services are available through the app. While you can browse listings and message users from a computer, the app provides the complete OfferUp experience.
That said, for sellers who regularly post a large number of items, OfferUp for Business offers the flexibility to post and manage items in bulk directly from a laptop or desktop computer.
We appreciate you sharing your perspective, and I'll be sure to pass this feedback along to the right team as we explore expanding our offerings!
Warmly,
Emma | OfferUp Support
Do not use this app!
Do not use this app!! Horrible people! Rude service and they steal money. They called me a peasant
23 mai 2025
Avis spontané
Réponse de OfferUp
EDIT 5/28/25:
Lacenia, thank you for providing your OfferUp account info via Trustpilot's request.
It appears you received a phishing link from another user, directing you to an OfferUp lookalike website. It's likely you communicated with their "support" team there, which is incredibly disheartening and certainly not the welcome we want for new users.
I've followed up with you directly in support ticket #104857591 with more information.
-----
Original response 5/27/25:
Hi Lacenia,
Thank you for taking the time to share your thoughts and experiences. We are truly sorry to hear that you've had such a negative time on OfferUp, and we take your feedback seriously.
I've sent you a secure request for more information through Trustpilot — we'd like to investigate and address your concerns immediately and prevent anything similar from happening again.
Warmly,
Emma | OfferUp Support
They have scamming ads everywhere
They have scamming ads everywhere. I subscribed to one by mistake because I thought I was subscribing to OfferUp. It’s confusing. Not user friendly at all. Plus, people looking to buy are not reliable.
19 mai 2025
Avis spontané
Réponse de OfferUp
Hi Ottavia,
Thank you for sharing your experience — we are so sorry and deeply concerned to hear that you encountered a misleading ad on our platform. That is certainly not the experience we want for anyone on OfferUp.
We want to assure you that we do not have a relationship with these deceptive advertisers, and are working tirelessly with our ad providers to identify and block these types of scam ads. It's an ongoing challenge but we are committed to making our platform safer for everyone.
I also hear your frustration about unreliable buyers and the user-friendliness of the app. If you have specific examples of these, please feel free to update your review or reach out to us at support@offerup.com and we'll be sure to pass the feedback along to the right team.
We're truly dedicated to making OfferUp a marketplace place you can trust and enjoy — we hope you'll see our ongoing efforts reflected in future improvements.
Warmly,
Emma | OfferUp Support
READ ALL. MY HONEST REVIEW.
READ ALL MY REVIEWS ON THEM. DO IT NOW. READ ALL They are supposed to be a Free app to buy and sell. But they are Decieving and Misleading. Because if you don't give them your credit card to pay them your money to join their membership They secretly block all messages of potential buyer from you because the monitor and control all messages from potential buyers going out to you and all messages you send to sellers.They will block your messaging during a conversation and send you a message saying that you will get a faster response from who you were talking to if you pay them money monthly. And this person who you was messaging no longer can see your message to them or you theirs because they blocked you from receiving them They are Scammers who are misleading and decieving because they don't want you to make a sale if your not paying them their monthly payments But they advertise it's Free to buy and Sell. then send their own pop up add saying to pay them and your responses will be seen quicker to WHO you were just talking to that they blocked. And when you express your concerns to their customer service they make up dumb excuses that your conversation timed out. Or the other person deleted their account. So when you search for that person on a friends account you know offer up lied because
that same person you was talking to never deleted their account. And if you personally know the person like I did and I have their personal phone number and I asked the if they ever got my messages they say No Because Offer Up is blocking conversations. They also won't let you use their app unless you give them permission to look all through your personal files and all media on your phone. This is very Scary and Dangerous They have been all out harassing me because I left an honest review on them. They have no intention to be better or to address your concerns. Unlike most businesses In my honest experience Offer Up just wants to find out who you are But every since I left my review they have been harassing me on many things They sabotage me when I'm posting something they never did before I left a review. It's constant. It's so many different things I don't have enough room to write them in this Another thing they do is I had a seller instead of shipping me the item I purchased they shipped me a bag of Rice. Now I document everything and I took pictures and sent them to Offer Up. This Seller is also a Scammer. Offer Up kept her on here and didn't kick her off. But threatens to kick me off just for asking for a payment form and Zelle and cash app are forms of payment. And about 99 percent of their sellers ask this from me. So when I ask I get kicked off for violating rules. But a Scammer can accept my sale and payment and send me instead a bag of rice they finally refunded my money after I reported it and I still see this proven scammer on here. They save these types and all the undesirables and only allow them to view your items for sale and block you from the Real buyers if you don't pay them membership fees.But it advertises that it's Free to buy and Sell They are also sabotaging my messages by putting in links when I message to buy from sellers that I didn't make and then sending seller warning notifications warning them false information that I sent the link and that I'm a identity thief and to be cautious of me.When I never sent any link I don't have any links.And I have no interest on breaking the law I don't know how to steal identities Harassing me and retaliating against me for writing reviews on them.I have screenshots and I sent them all to my Mom in case I accidentally erase them This is only one of the harassment incidents because there are many many more. Please read all of my reviews.
16 mai 2025
Réponse de OfferUp
Hi Angelena,
We have already addressed your concerns in our previous review responses and through our support team. Unfortunately, we have not been able to reach a resolution, as we have made multiple attempts to assist you with your concerns. If you need further assistance, please feel free to reach out to us directly through your existing support tickets.
Warm regards,
Emma | OfferUp Support
they want your Social Security number for any amount of sales
I have used OfferUp for local sales and have been OK experience with that but when someone asked to purchase a $50 item from across the country and use their shipping, they withheld my money saying that they use a service called strive and they need my Social Security number in order to get paid so in order for me to get paid I had to give them my Social Security number be very careful. I will never use them again and of course I did not give my Social Security number.
21 mai 2025
Avis spontané
Réponse de OfferUp
We appreciate you taking the time to share your selling experience with us, Judy. I understand your frustration and how it might come as a shock for a platform like OfferUp to be asking for personal data like your SSN — let me clarify why this is needed:
OfferUp works with Stripe, a secure payment processor, to ensure our platform and our users are complying with IRS tax reporting requirements. These requirements generally apply when a seller reaches specific earning thresholds via shipping sales, which is why we proactively collect taxpayer information like your name, address, and SSN.
Please know that our users' data is handled with the utmost care and security. That's why OfferUp doesn't store any of the financial information you provide to Stripe, and we don't collect or share any of your sensitive personal information.
You can find more detailed information on why this data is needed and how your information is protected in our Help Center article here: https://bit.ly/4gqU4dM
Thank you again for sharing your concerns with us. If there's anything else you need, please feel free to contact us directly via the link found at the bottom of our Help Center.
Warmly,
Emma | OfferUp Support
Unreliable - Sketchy
This site deserves a 0, but it's not an option. I tried to buy from a person who 1) said they had the item and would ship "tomorrow" 2) I asked because their description said one thing but the stock photo description said something else and they had to go to their storage to look 3) cameback and said the bottom of the pan was missing and they just had the liid 4) agreed to sell me another item at the same time but then later emailed and said they wanted to bundle things so they were waiting to see who would "win" the offer. 5) didn't respond when called out on breaking our agreement
A second seller didn't respond to my request to purchase something.
This seems to be a site for scammers, losers, and liars.
15 mai 2025
Avis spontané
Réponse de OfferUp
Hi Rhonda,
We’re really sorry to hear about your experience. It’s completely understandable how frustrating it must have been to run into unreliable sellers, especially when you were just trying to make a straightforward purchase.
OfferUp is a peer-to-peer marketplace, so the experience can vary depending on the individual buyer or seller. That said, we work hard to foster trustworthy interactions and offer tools to help you make informed decisions. When viewing a user’s profile, be on the lookout for TruYou verification (verified identity), ratings, compliments, response time, and recent activity. You can learn more here: https://bit.ly/43F74Jq
If you come across any suspicious behavior, please report the user or listing directly in the app so our team can take a closer look.
We appreciate you sharing your experience. First-hand feedback like yours helps us improve, and we’re always working toward a more consistent, reliable experience for everyone.
If you ever have any questions, please don’t hesitate to reach out to our support team via chat or through our contact form: https://bit.ly/3VTNMMg
Warmly,
Emma | OfferUp Support
Réponse de OfferUp
Hi Tracy,
I’m sorry it’s been difficult to get in touch about closing your account.
You can delete your account at any time by following the steps in this Help Center article, whether you’re on mobile or desktop: https://bit.ly/43oiAJr
If you’re still running into trouble, please respond to Trustpilot’s secure request for more information — we’ll be happy to follow up with you directly.
We’re sorry to see you go, but we’ll be here should you change your mind!
Warmly,
Emma | OfferUp Support
Buyer scams me out of $300 false claim refund
So i sold an item, a diesel performance tuner on offer up recently shipped it and then the buyer received it. Once received the buyer messages me saying that his truck a ss chevy 2005 got stolen, and he would like to refund the tuner. ( the tuner he bought was for diesel trucks specifically listed in the listing Diesel about 3 times, also stating does not turn off emissions. Buyer then says package was well packed n good condition. Next message buyer states the box was never opened and that it shouldn't be a problem to return it. (Contradicting the first message saying it was well packed.) 3rd or fourth message (refund request) states that its not the right model and item description wasnt correct. Well of course its not going to work its marked a diesel and this man bought it for a SS gasoline truck . Offer up then still decided to side with the buyer. Scamming me out of $300 usd . Anyone that uses it for selling n shipping i highly advise you take your shipping off your listings. I believe this is a new scam thats going to be arising.
13 mai 2025
Avis spontané
Réponse de OfferUp
Hi Cody,
I see that you’ve been working in close contact with our agents regarding your transaction. In ticket #104764699 we stated that the claim is still under investigation.
If you still need assistance, please continue working with your agent in that ticket or reach out to us at support@offerup.com.
Kind regards,
Alex | OfferUp
This app is suck
This app is suck. Tons of scam. Like you search dji pock3. Almost 9 out of 10 scamer. Some people has review after you make an offer never responce. Waste time.
9 mai 2025
Avis spontané
Réponse de OfferUp
Hi Dina,
Thanks for sharing your feedback. It definitely sounds frustrating to encounter potential scams and unresponsive sellers when you're searching for items. Our goal is to keep OfferUp a trusted and reliable marketplace, and feedback like yours helps us focus on the right areas.
If you come across suspicious listings or receive scam messages, please report them directly through the app so our team can investigate and take appropriate action.
It's great that you're already checking reviews and ratings. I also suggest looking out for the responsiveness tags (i.e., "Responds in a few minutes") and activity level tags (i.e., "Active in the last day") on profile pages, as these users are more likely to reply. Also, keep in mind that sellers are often more likely to respond to offers that are closer to their asking price.
Thank you for being a part of the OfferUp community. We're here to support you — please feel free to email us at support@offerup.com if you have any questions.
Warmly,
Emma | OfferUp Support
OfferUp Sucks !
OfferUp is a crap site to sell anything. Most people who sell do not respond when you ask about the item. Or when selling, you get a bunch of Yo Yo’s that want it for free. Plus they ask if you deliver it and not offer anything for your time or gas money. They want that for free too. Plus the stupid annoying advertising when you trying to find what you’re looking for. You spent more time trying to wait for them to end so you can continue. Screw OfferUp! Just as bad as Craigs List bullshit!
10 mai 2025
Avis spontané
Réponse de OfferUp
Hi JJ,
Thanks for taking the time to share your experience and the frustrations you've encountered while selling on OfferUp. I understand how time-consuming and annoying unresponsive buyers, lowball offers, and free delivery requests can be!
We're always looking for ways to improve the experience for sellers and hearing direct feedback helps guide where those improvements need to be made, so thank you.
Here are a few tips that might help with the issues you've mentioned going forward:
- Unresponsive buyers: When dealing with buyers who don't respond, it can be helpful to send a couple of follow-up messages. If you haven't heard back after that, it might be best to focus your energy on other interested buyers. Sometimes people are just browsing or not quite ready to make a purchase.
- Low ball offers: Some sellers add phrases like "firm on price" or "serious inquiries only" to their listing descriptions to help manage expectations. If buyers are persistent in their offers, please know you have the option to report them for making a low offer and can also block them from contacting you further.
- Delivery: As the seller, you are in control of your delivery terms. Consider stating your delivery policy in the description, whether that be "delivery available for an additional fee" or "pickup only."
- Ads: We appreciate your feedback on the ads. They help us keep OfferUp free and allow us to invest in making the app even better. We're always working to find the right balance for a smooth experience.
We're focused on evolving OfferUp to create the best possible experience for our users, so I’ll make sure to pass your feedback along. We hope you'll continue to selling on OfferUp, and we'll be here to support you should you need anything.
Warmly,
Emma | OfferUp Support
OfferUp is a Professional Scam
Offerup is a professional scam! OfferUp contacted me because they said they could give my business better visibility. They set me up with a business account and told me they would charge me a total of $250 for three months of use. Unfortunately, they lied, and charged me $250 every single month, and then upped it to $500 a month. The invoices were going into my spam folder, and I did not catch on to this for a few months. When I finally realized what was going on, I had a terribly hard time a hold of them. I ended up calling them a dozen times over the course of a week till I even got a response from. Since I didn't contact them 30 days before the next billing period, they charged me an additional $350. I lost a total of $2350, and won't see any of it back. The customer support was horrible, although they definitely have a much better sales team.
6 mai 2025
Avis spontané
Réponse de OfferUp
Hi Jorge,
We really appreciate you taking the time to reach out about your experience after signing up for a business account. It sounds incredibly frustrating to have been quoted one price and then charged significantly more, especially coupled with difficulties reaching our support team. I'm truly sorry you were let down by that discrepancy and the support you received.
I'd be happy to pass your case along to a specialized team for a thorough review. Kindly respond to the private Trustpilot request for more information and we'll be in touch directly.
We're here to support you in finding a resolution.
Warmly,
Emma | OfferUp Support
ZERO STARS- this was once a 3-star…
ZERO STARS- this was once a 3-star marketplace. Now it’s about the worst online market site on the Internet. Mostly it’s a conduit for Temu junk, bots, and bullshitters. The “offers” themselves are absurd. Examples: (a) I offered brand new, in the package, leather boxing gloves for $29 (I paid $125). I received 2 “offers”— for $8 and $2. (b) I offered a new, never used, stereo amp for $20 (I paid $70). I received an offer of $1.50. I tried to BUY a bike—made the deal, made the appointment, brought the cash. When I got there 40 MINUTES later, the guy said he’d just sold it to someone else.
11 mars 2025
Avis spontané
Réponse de OfferUp
Hi Michael,
Thanks for taking the time to share your experiences on our platform. It sounds really disheartening encountering so many lowball offers and even a missed meetup. I get how frustrating that can be, and it's definitely not the smooth and enjoyable marketplace we want OfferUp to be for you.
For both those low offers and any users who don't honor agreed-upon meetups, please know you can report them directly through the app.
We really value your feedback, even when it's tough to hear. It helps us see where we need to put our energy to make OfferUp a better space for everyone. If you have any other thoughts or ideas on how we can improve things, please don't hesitate to share them with us at support@offerup.com.
Warmly,
Emma | OfferUp Support
Bad customer service. Misleading info.
Terrible customer service! Finished chat when the issue unresolved. Rude and disrespectful. Be careful on those subscriptions. This company, looks like scam, doing money on that. No way to cancel a subscription from the app. Zero star!!!
30 avril 2025
Avis spontané
Réponse de OfferUp
Hi Aigul,
Thank you for sharing your feedback about your experience. We've reviewed your comments regarding the subscription and the interaction with our support team.
We understand your frustration with the subscription charge and apologize for the negative experience you had while trying to resolve this. We strive to provide clear information about our subscription options and helpful support, and will be reviewing our internal processes to provide better experiences for our users next time.
I see that my associate has already assisted you in your BBB review. If you have any further questions or concerns, please don't hesitate to reach out to us directly through our support channels.
We appreciate you bringing this to our attention, as it helps us learn and improve.
Warmly,
Emma | OfferUp Support
Prepare for Time-Wasters
Selling here means dealing with:
20 "Is this available?" messages per real buyer
People offering 10% of your asking price
Buyers who ghost after you drive across town
Only reason for 2 stars? It's free and sometimes works.
Why This Works:
Balanced view acknowledging pros and cons
Specific warnings about common scams
Practical advice for safer use
Authentic user perspective
Want it focused on shipping risks or vehicle sales specifically?
16 avril 2025
Avis spontané
Réponse de OfferUp
Hi Miyoko,
Thanks for sharing your honest feedback. We definitely hear you on these frustrations and appreciate you highlighting both pros and cons about your experience.
We're always looking for ways to improve the buying and selling experience and help connect sellers with serious buyers. Your feedback on the time-wasting aspects is valuable, and I'll be sure to pass this along to the right team as we explore potential features or tools to better manage these interactions.
We appreciate you acknowledging that the platform is free and can sometimes be a useful resource. We're committed to making those "sometimes" happen more often and with less hassle.
Thank you again for your insights.
Warmly,
Emma | OfferUp Support
NEVER AGAIN!!!
ignore the 1 star. offer up is a ZERO. I have been trying to get my payment from this so called company for almost 2 weeks now. I finally 2 days ago I receive an email from Offerup showing package was delivered.Payment is supposed to be released after 72 hours. I just checked my account my pending payment is now NO WHERE to be found. And it definitely was not deposited into my checking account. I know 1 because I checked & 2 I wouldn't been over drawn in my account. Best believe I am closing/deleting my account & a claim is going to be filed with The Better Business Bureau. Not everyone has money to just throw away. Most of us literally live paycheck to paycheck & some times even that is not enough. So we then attempt to sell our belongings to try & get by which with this horrible excuse for a company obviously is not going to happen.
23 avril 2025
Avis spontané
Réponse de OfferUp
I truly hear your frustration, Valerie. Selling personal items to make ends meet is something so many of us can relate to — especially in times like these — and it’s incredibly upsetting when it doesn’t go the way it should. I wish your experience with us had been different.
From your two reviews, it sounds like there may be some inconsistencies in the shipping details. To fully understand what happened and provide the right support, we’ll need to review the specifics of your case directly.
I’ve followed up again through Trustpilot with a private message in case you’d prefer to share those details here. You’re also welcome to file a claim with the Better Business Bureau — whichever path feels more comfortable for you. Either way, we’ll be here and ready to take a closer look once we have a bit more information.
Thank you again for speaking up — we know your time, money, and trust matter, and we don’t take that lightly.
Warmly,
Emma | OfferUp Support
Unreliable platform with arbitrary, random rules
I created an OfferUp account three days ago, because I have a few big items to sell. I listed my first item, a Blu-ray set, mostly to test how OfferUp worked. Well, I sure did learn a lot. Early this morning I received a notification that my account had been "permanently deactivated for violating the OfferUp Community Guidelines." I immediately followed an appeal, since I know I hadn't violated any guidelines and really hadn't done much of anything at all. The response came back quickly: "It appears a technical issue caused your account to enter a locked state. We’ve made some changes that have resolved the issue." So I logged back in to find that yes my account had been reactivated, but my listing had been removed. When I complained about that, the reply was "We have restored your item. Please review our Posting Rules for advice on how to avoid misunderstandings in the future." That's an absolutely bonkers response when the problem was a technical issue on their end. I didn't violate any rules or guidelines. How can anyone possibly buy or sell on a platform that makes such arbitrary decisions, and communicates so poorly? I have deleted my OfferUp account, because I don't need the aggravation.
17 avril 2025
Avis spontané
Réponse de OfferUp
Hi Jeremy,
Thank you for providing feedback about your experience. We sincerely apologize for the incredibly frustrating series of events you encountered after joining OfferUp, starting with the unexpected account deactivation.
I understand why our suggestion to review the Posting Rules felt misplaced given the technical issue, as the core issue was not related to any violation on your part. This suggestion is meant as a general resource to help sellers avoid common listing issues, and we regret that it came across as unhelpful in your specific situation. We are reviewing our communications to prevent similar situations in the future.
We are truly sorry that this experience led you to delete your OfferUp account. We understand and respect your decision.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us learn and grow so we can provide a much smoother and more reliable experience for new users like yourself moving forward.
Warmly,
Emma | OfferUp Support
Scam Central!
"Local deals" my ass. Every listing is either:
A Zelle scam
Stolen goods
Someone flaking last minute
Got ghosted 4 times trying to buy a PS5. Platform does NOTHING to verify users.
Only thing you'll "offer up" here: Your patience and sanity.
1 avril 2025
Avis spontané
Réponse de OfferUp
Hi Angela,
We appreciate you taking the time to write about your experiences on OfferUp. I understand your frustration with the situations, and they definitely don't reflect the local, reliable marketplace we aim to be.
Scams, stolen goods, and ghosting meetups are not tolerated, and we're continuously working to improve platform safety and reliability. Please report any suspicious listings or profiles directly through the app so our team can investigate quickly.
Regarding user verification, we understand this is a significant concern for our community, and our team continuously evaluates ways to foster more trust and safety in our marketplace. We know this is crucial.
Your feedback helps us understand the difficulties our customers face so we can work toward improvements. Thank you again for sharing your valuable insights. We are always working towards creating a safer and more trustworthy OfferUp for everyone.
Warmly,
Emma | OfferUp Support
When you sell items on the site and…
When you sell items on the site and wait for customer msg you also get a lot of related item notifications that it won't let you stop from receiving VERY FRUSTRATING👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
1 avril 2025
Avis spontané
Réponse de OfferUp
Hi Jo,
We appreciate your feedback and understand how frustrating it can be to receive unwanted notifications. Your experience matters to us! To make things a bit easier, you can adjust your notification settings in the app under "Account" > "Notifications."
If you have any questions or need a hand with anything else, just let us know. We're here to help!
Thank you for your understanding!
Avery | OfferUp Support
99% Scammers!
Tried buying an iPhone – got sent a box of rocks. Seller ghosted, and OfferUp did NOTHING. Platform is flooded with fake accounts and zero protection. Avoid this dumpster fire!
30 mars 2025
Avis spontané
Réponse de OfferUp
Hi Drucilla,
Purchasing a phone and receiving rocks sounds incredibly frustrating, and I'm sorry to hear that we weren't of more help.
We'd like to learn more about your experience so we can investigate further. I've sent you a private request for more information through Trustpilot. Alternatively, you can add your support ticket number to your review.
We appreciate you sharing your experience and want to do what we can to help.
Warmly,
Emma | OfferUp Support
Worst experience ever
Worst experience ever. OfferUp charged me $7.99 then $19.99 for some service they offer when I did not authorize it, my bank card was locked yet they got around that somehow, it was not even my OfferUp account. And they refuse to refund. When I never EVER used any service they offer. I had a hard time finding out what the charges were even for in the first place. Then they have the nerve to respond to me with " oh, I'm sorry to hear you no longer want to use or service" HUH hello I never used it to begin with. Terrible. Thieves. Beware. They play dirty.
11 avril 2025
Avis spontané
Réponse de OfferUp
Hi Becki,
I'm so sorry to hear about the unauthorized charges you've experienced with our subscription services.
To help us investigate and determine how we can assist, I've sent you a secure request for more information through Trustpilot. We'd like to understand what happened and prevent this from happening again.
Warmly,
Emma | OfferUp Support
L’expérience Trustpilot
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En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.