Officeworks Avis 

Visited the Wentworthville store today ! I had a heap of photos I wanted copied and enlarged to A1 size to make wrapping paper for a special family anniversary! A young man Luca served me and completely understood what I wanted ! He was knowledgeable, friendly and very professional! He explained everything and I got the exact result I wanted … I was so happy and wanted to make sure he is recognised as a very valued employee…. Luca is a valued member of your Wentworthville team…..

Order 1832446359 we only received some items, tried to call office works and it takes long queue and disconnected. Sounded like outsourced to overseas CS with poor connections. No way to contact again and lost $120 with no reason and nowhere we can chase it back.

I tried to return Apple AirPods Max that failed after approx. 3.5 years, and the manager of the Trinity Gardens store told me there was nothing he could do for me and made it clear he considered the discussion over without actually listening to what I was saying.

His attitude became openly hostile when I said that I did not believe a $1000 pair of headphones suffering a major failure after 3.5 years would meet the acceptable quality required by Australian consumer law.

After that, he repeatedly dismissed and misrepresented what I was saying. The headphones are practically five years old NOW because I have spent the last year trying to get Officeworks or Apple to provide a remedy. His attitude was not respectful at all, which is disappointing and hypocritical, given staff expect customers to be (and rightfully so). I left angry and humiliated, and out of pocket with a completely unusable $1000 pair of headphones.

If you're buying expensive electronics and expect Officeworks to take its responsibilities under Australian consumer law seriously, my advice is to look elsewhere. I would also avoid this particular store based on the way I was treated.

Officeworks, I hope the way this was handled has been worth it. I have no intention of trusting you with a significant purchase ever again.

If I could give no stars I would. I needed a phone that day so ordered the 2 hour window. It didn’t come so I called customer support and they told me to call the store so I called the store that had an answering machine to say call customer support. I called customer support to say I just needed a refund so I could buy one elsewhere. They wouldn’t do that. I still didn’t have my phone the next day and customer support didn’t care at all. The worst service ever. I had to go across town to an Officeworks that was very far from where I live to pick up the phone in person. No one apologised at all. Nearly a week later I get a reply to my enquiry…just hopeless. NEVER AGAIN

Call Centre in the Phillipines, staff don't give a hoot about customer service.
Had problem with an order for Norton Anti-Virus, Officeworks didn't send the download link. Rang customer service twice in the same day, was promised someone from their IT team would contact me to sort it out.
Pure lies, I think the CS staff decided not to bother passing it on. Has now been days, still no response from anyone at OW.
That's what happens when big Corporates take over the market - THEY DON'T CARE ABOUT THE CUSTOMERS ANYMORE. We're just grist for their mill, to line their pockets.

Don't use their Trade in Moorup for your old phone. They issue you with gift vouchers so you buy a new phone then drastically reduce the amount they are willing to pay you. Finding anything and everything wrong with your old phone so they don't have to pay. It's a trap. Go elsewhere for your trade in.

Usually happy with small in store purchases but found today getting a new phone their PRICE BEAT guarantee is 99% marketing and 1% substance. Wouldn't match D#ck Smith, Kogan or Big W since while they are online Australian businesses (which is OK according to Officeworks website) they don't match any 'third party' seller listings (which is virtually all listings on any of these websites). Hence Officeworks are only going to level peg with other overpriced retailers like Telstra shops ... not good for bricks and mortar traders in the long run, as fake "price beats" are worse than none.

We purchased an Acer laptop from Officeworks Epping and it needed to be returned for repairs multiple times. The last time it was returned to the store due to the screen no longer working. Officeworks sent the laptop back to the manufacturer who has incorrectly claimed that liquid damage caused the screen to stop working, however they failed to provide any photographic evidence of this damage after multiple repeated requests. We collected the still faulty laptop from Officeworks Epping and have had it looked at by a professional who agrees that there is no evidence of liquid damage to the laptop.
Officeworks Epping is in breach of their obligations under Australian Consumer Law and is hiding behind false findings from a manufacturer who has a documented history of claiming ‘liquid damage’ to avoid legitimate warranty claims.

Spent 54$ for a movie poster frame came to me dented and cracked wood with no screws
I almost put my 70$ worth limted edition iron lung poster in it

I live in a country town and now I have to drive to BUNBURY just to refund it because they do ZERO online refunds

Super pissed wtf man

Follow up to my first review and the never to be seen office chair. Chair was ordered June 29th. 19 different delivery dates in total. No message to let me know it had changed. You are required to click the tracking update in the initial email. Messaged their online chat, and that failed miserably. Rang the phone number to cancel 4 times, got the same scripted bs runabout everytime I asked for a refund. Spoke with Consumer Affairs- twice. Contacted the bank for reversal. It took a seriously scripted email based on Consumer Affairs advice, giving them notification and a time limit to refund my money, then also forwarded that email to the managing director with the same deadline to finally get my money back. 6 weeks after my purchase. All calls to cancel go to an overseas call centre. All responses are scripted and patronising to the point they will speak over the top of you in order to read their required response. Will Never, Ever purchase from them again.

I visit Officeworks often and last night i visited Officeworks Marion - i was picking up some printing and there was a bit of a line up but the staff were very good at the line going down, above and beyond, the Young guy that served us was so friendly, apologized for the wait and knew what he was doing, keep up the good work Marion, customers could see last night everyone was running around. Would definitely recommend, my invites looked 100% and the team member who served me was awesome

I see from the other reviews that I am not alone. Should have checked these first. I placed an order on Friday 14/8 and paid for delivery between 1 & 5 same day. Arrived the following Tuesday and was only half of my order, no email no apology etc. Can't find a phone number to ring anyone and their chat service tells me 48 hours before someone gets around to me. So much for any customer service.

#21832022155 order number , I receivedit minus 8 Black heavy duty containers which i needed by the weekend for moving, had to go buy more containers, now have to wait another 24-48 hrs under investigation. I WOULDNEVER USE THERE DELIVERY SERVICE AGAIN, GO to Bunnings and buy directy. -1 star

Officeworks put OW in their model numbers so they will never have a exact model number outside of Officeworks to price match. It's all for show. How dishonest can a company be.

This is not the first time this has happened, but it will certainly be the last. I work alone so rely heavily on deliveries so I can remain onsite. Office Works have delivered a parcel that not only isn't mine, but the contents don't match the picking ticket, or the label on the outside. So 3 customers are getting stung today. Then it takes forever to get hold of someone as they just want you to talk to chat bots, I apologise for my airing my frustrations to the call centre staff.....I am done, thank you and good night Office Works!

I ordered business cards only to find out 5 days later they are coming from Sydney, not my local Bathurst.
I would have ordered from Vista or Canva if I had known it will still probably be another week

office works AI is the worst!

I used to love going to Officeworks, so my comments relate to the last 2 years where they have lost their way big time! Over the last 2 years and on multiple occasions I have been unable to purchase high value items that are clearly ticketed on the shelf, or advised as being in stock, only to find at the checkout they dont have the item. Why waste my time and in the end my dollars I used to happily give you. On one occasion they bounced me between stores to buy an iPad only to send me back to the original store I started at. Anyway I have decided enough is enough and I will spend my hard earned dollars online with Amazon, so I emailed them twice to ask for assistance to close my business account - well done Officeworks, no response in over 4 weeks. I will never set foot back into an Officeworks Store with such an appalling level of Customer Service!

I was charged for a printing job that was unsuccessful. The staff member assured me that the amount would be automatically refunded, but the refund was never processed.

I contacted Customer Service, provided my receipt, and requested an update, but I have received no assistance at all. My emails have also gone unanswered, and no one has provided any update or attempted to resolve the issue.

It's very disappointing that such a simple refund has taken so long and that there has been no communication from Customer Service. I expected much better support from Officeworks.

Absolutely no customer service, website information re stock is incorrect. I will never shop there again!!