Officeworks Avis 

Please guys under no circumstances ever use PayPal to pay for a product for Officeworks they are not able to refund you. It has been two weeks. I still haven’t got my refund. I’ve rung up 22 times. No one can help. I went into the store and the product doesn’t even exist on my account. Do not use Officeworks.

Ordered A4 prints, Est 2 days. 1 week later I call them and they say they haven't started.
Never Ever use this service, it's disgracefully run.

Don't waste your money or time getting your pictures printed through office works. We had photos printed in store & tried online from home & pick up. The quality is beyond terrible.

- We paid invoice 27/05/26. We sent remittance to the correct remittance email address, that I have confirmed for fact, but I don't want to dox them. That first sent of remittance went out 27/05/26
- Invoice still showing as unpaid all throughout June.
- We send remittance again 01/06/26
- We send remittance again 24/06/26
- We send remittance again 30/06/26. This time I loop in our account manager and customer service. The latter responds that they will fix this issue immediately. - 01/07/26 we receive an email notifying us that our account has been blocked because this invoice, which we paid over a month ago, is still overdue on their system.
-Issue continues off and on throughout July. Our accounts manager and another team member take our account off hold and it gets put back on hold.
- Today 24/7 - our account is ONCE AGAIN on hold for 3x invoices all of which are PAID. One of them was paid in DECEMBER 2025 and is an earlier remittance issue that I had fixed with them. Only a truly hopeless AR team could have snowballed this into such a massive issue.

I would recommend anyone considering a 30-day business account to look elsewhere. If you're in construction Tradeline Site Solutions have stepped in to take over most of our office amenities and we're very happy with them. I'm on the brink of cancelling our entire 30-day account. While I don't blame our account manager it's obvious that officeworks at large simply doesn't care about their customers because this is the worst experience I've had with any business ever. It is gross incompetence and there is no other word for it. I also work in accounts, I know what they need to do and it is extremely basic. The fact that they're failing to do so is an embarrassment. But based on the rating officeworks have here they clearly do not care.

Update - 30/7 - finally a resolution. It only took a month

disappointed how a damaged item was handled

Absolutely disgusting and appalling store the manager alma is a racist who racial profiles someone I changed my mind on a purchase it was within the 30 days time frame I returned it to the store unopened the manager alma treated me like absolute garbage opened the phone checked all the serials as if it wasn’t the phone clearly its unopened I had my proof of purchase receipt he approved the refund to my mistake I used the wrong card for the refund on my savings card instead of my credit card as it was returned to the incorrect card my mistake however the very next day he emailed the banking team and had the refund reversed ok no issue that’s fine so I go back in store to get a refund on my credit as he has taken the phone and I still haven’t got my money yet told me by Friday it would be back on my credit card it’s now Friday no refund is on my credit card and I’m at a loss of a phone and $797.00 so he calls me Thursday and tells me all this nonsense he fully went to far and keeps telling me it’s up to the banking team no mate you refund my money that I work hard for you have taken the phone back and taken the money and expect me to cop what u did no I have now escalated this to then ACCC and Fair Trading NSW also have gone and made a complaint about his customer service and treatment of myself accusing me and defaming my character to Wesfamers head office and Officeworks head office I will never shop at this retailer particularly this store stay way guys discriminate you yet I had proof of purchase dumb f### never shop here again and stay away they are the worst to deal with but I’ll keep pushing for what is legally mine thank you

My experience with then was good i bought macbook and they were able to beat price by 5% as well.

Absolutely disappointing took my money then 3 days later tell me my product is not available refund money not until after I complained I have to wait 3 business days for refund niw haven't got what I need for school can't bye it until after I start school

I ordered online rather than click and collect because the information said that my order would be delivered next day. Then I check the tracking on the order and it will not be delivered for 2 days. I rang to change my order from delivery to click and collect and was told a flat NO … very poor service Officeworks

Headphones were faulty initially. Local store (Five Dock) refused to take seriously. Item finally died. They said they couldn't replace, as this was now some weeks after purchase! Sent off for repairs. It is now four weeks later, no updates, NO HEADPHONES. I paid hundreds of dollars for these, but I have no headphones. Contacted customer service, spoke to George, he said no one is available in the whole company to help me, sorry.

Disguisting company to do business with (the online store). After a delivery that was never attempted they are unable to process the refund even after 5 days and multiple calls/chats. Its always wait for 24 hours like in a loop for days.
After waiting on hold you are hit with the most incompetent English illiterate staff.
Mofos if you are able to do same day delivery, surely you should be able to get your item back same day and process the refund, what a thieving business

I ordered a print run of some books, said over night so I paid the extra, once I had paid it then changed the date to 5 days later . Today is was meant to be delivered and it had not arrived so I checked tracking it said out for delivery and will take another 6 days?? When I contacted office works they have said it hasn’t been printer yet. I asked if I can pick it up instead and they said they can’t make any changes to the order.
Don’t use this service I now don’t know what I am going to do because I need it for the weekend and it is Friday afternoon. No help was offered when I contacted, only an apology, which I appreciate however doesn’t fix the problem.

Website does not match stock availabilities and click & collect is often delayed.

Fix the inventory.

I order the laptop from the online they and my money was deducted from my bank account as well and i did not received any confirmation of product and i called and asked them what happen to my order they said they cannot find my order and money from my account is gone and they said they will refund but its been a week they did not give me refund and i have not heard back from them so i recommend guys to go to officeworks its terible no good customer service at all no communication with customers

My husband n myself recently visited Office Works in Joondalup
Sadly there was one specialist on the floor that was able to help
We went in search of a new Printer. Our assistant Garvit was extremely knowledgeable and very helpful in our selection..he was a very polite young man..he is a great asset to your establishment. Please consider putting on more staff. This is a big store and too much to be covered by a few people.

I am also from a Retail background. You get more from your staff if you nurture their well being, instead of putting them under stress because of lack of staff quantity. We need to weigh up what we value more, making money or keeping our staff happy.

Pathetic! Officeworks in general.
Im after a audio (aux) 6.35mm to 3.5mm stereo adapter. I couldn't find it on their website. So I thought I'd try and call them to see if they have them in store. Just got a recording message. Shouldn't be hard to talk to a real person to see if they have a product, or to see if its in stock. I decided to drive to my nearest officeworks. I asked at the checkout if they have them. The guy wasn't sure and asked someone to assist me over his headset. Waiting and waiting, no one came ( they weren't busy either). After a while I just asked a staff member as he was walking past. He said they don't stock them.
It's not the first time Officeworks haven't had products im after
Even Bunnings sell these.
It was a waste of time. In future im going to search online and avoid Officeworks altogether.

I purchased a laptop a few days ago and visited the Garden City (4122 QLD) store to discuss a return or swap. The laptop is still in original condition, untouched, and I simply wanted to understand the policy properly.
Today on 9/7 after more than 2 weeks no one has responded

Around 7:40pm, on 22/6/2026 the manager came over and immediately told me the policy doesn’t allow returns. I asked a few reasonable questions to understand the policy better, and from that point her attitude completely changed. Instead of explaining anything, she raised her voice, said she wasn’t responsible for the policy, and told me to call the 1300 number.

When I politely asked her not to show attitude, she became even louder — shouting from about 5 metres away in front of customers and staff. I asked her to calm down, but she kept shouting and then told me to leave the store immediately, even threatening to call the police. I told her she was welcome to call them because I had done absolutely nothing wrong, but she continued yelling while walking away.

At no point did she check the laptop, the condition, or even listen to what I was asking. I wasn’t demanding a refund — I was open to a swap for another model. She didn’t want to hear anything. The whole interaction felt dismissive, biased, and honestly discriminatory. As an immigrant who has shopped with this company for years, I’ve never been treated like this. It was humiliating and completely unnecessary.

I was even told I didn’t need her name and that mentioning the day, date, and time would be enough for them to check the roster. I strongly request that the audio and video footage be reviewed — her behaviour, tone, and gestures will speak for themselves.

I genuinely hope the company continues to grow, but respect for customers — all customers — should be the minimum standard. No one deserves to be shouted at, dismissed, or made to feel discriminated against for simply asking about a policy.

Never enough staff. Waiting ages just to collect preordered photos which defeats the purpose of preordering them. Shocking staff who look at you waiting and look away. Other staff standing around doing nothing . Appalling and dreadful customer service

I purchased two new phones online and, after one week, had received no update on my order. The tracking email provided a pickup date, so I called the Gladstone store on that day expecting the phones to be available.

Unfortunately, I was simply told that the phones were not there and that there was nothing the staff member could do to help. There was no attempt to assist, investigate the issue, or show any empathy regarding the inconvenience caused.

The following week, I contacted customer service and was advised that the matter had been escalated and that the store would be in touch. Again, no follow-up occurred and no meaningful assistance was provided.

The lack of communication, customer service, and after-sales support has been extremely disappointing. As a customer, I expected better service and accountability. My experience with the Gladstone store has been very poor and has left me with little confidence in purchasing from your company again.

Absolute worst stock management I have ever come across. Products displayed in boxes on shelves, but not available once you get to the register. Manager has no balls and does not have delegation to sell a different coloured product for the same price as the cheapest colour (Black). Belkin, also calling you out for selling different coloured product for different prices even though they have same specs. That is BS and I'm done with you all. Ebay and Amazon are far better platforms to buy from. Can't wait for your store to close and community housing be built there.