Offthegrain Avis 

Found this business by pure chance and delighted I did! The TV unit is just what we wanted and is hand crafted. So pleased with everything that I ordered a custom made shelf.

Worth the wait, super quality product. Love it.

The coat rack was missing a screw when it arrived and the wood was marked. Something which I thought could be easily resolved by contacting Off the Grain by email - Off the Grain promised to send out a package but after several more emails, I've received nothing and heard no further other than automatic replies. So I have a coat rack with a screw that doesn't match and a mark on the wood - so disappointing.

I have had several pieces from Off the Grain and am really impressed with the quality of the oak, the workmanship is excellent as is the service. The floating shelves are brilliant as the fixings are hidden. I will be ordering more pieces in the coming months.

I’m delighted with my oak coat rack. It’s beautifully made from good quality wood. Having the mounting screws concealed under two of the hooks makes for a very neat finish. The customer service was excellent, I was kept informed of progress and also had a follow up text a couple of days after delivery to check if I was happy with everything.

Bought a coat rack from here and it looks great, very good quality, very happy with my purchase. Arrived about a week or so after ordering as advertised, kept me up to date with emails. Arrived in very good quality packaging so not worried it would get damaged in shipping.

Quality item, can't fault the company.

Excellent Product

BUT

They need to be more transparent about delivery times so be prepared for a wait but it is worth it - i just don't like over promising to gain business far better to do the the opposite.

Lovely hand made coat rack in oak , arrived when expected and looks quality, very pleased.

A really friendly and professional experience. Ordering was clear and easy. They kept us up to date as our coat hooks were being made. They arrived fully protected and well wrapped. We're really pleased with our purchase, it looks great and we love the way that the mounting screws are hidden under the hooks. Great service, thank you!

We are so happy with the quality of the two shelves we received for our kitchen. They are solid and made from high quality oak. Received in under 2 weeks - an excellent service all round thank you.

Great company to deal with and excellent communication. Kept informed of the progress of my order to dispatch. Beautiful handmade coat rack delivered on time. Very pleased.

Received my gorgeous oak coat rack and it it’s even nicer in person. Sturdy and the materials used are of great quality. Plus good level of communication from Dom in terms of when to expect delivery. Very happy!

First class product and delivery
Would definitely use again

Good product. Quality.

We bought a made-to-order oak coat rack. The build quality was excellent and the pricing was very reasonable. We were kept informed about the production and shipping steps. Would highly recommend this shop.

I’m very pleased with my purchase from Off the Grain.

The coat rack looks great and is solidly built.

Customer service is exemplary. I had regular updates when they were building it and got a follow up message from them on delivery, I hadn’t even opened the box and they were checking to make sure I was happy!

I’m pleased to support this UK business

This is the second item that we have bought from off the grain and we are very pleased with the quality and the efficiency of the order

Beautiful coat rack. Lovely quality oak wood. Nicely finished and even screw holes for the wall thoughtfully placed under two of the hooks so cleverly concealed. Well beyond my expectations. Delivery information provided on request. Wonderful to support a small business of skilled craftspeople.

This is not the 1st order I've made and as always I'm so happy with my order. Such great quality. I will definitely be making another order in the very near future .