I previously left a review about my experience with OhentPay after they closed my account on 10 April 2026 while holding £86.46 of my money. At the time, I was told that my remaining bala... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had only one successful transfer that took the one-business day processing time to receive the funds. On one occasion it took three days and on the last occasion, it took 12 days to process the transa... Voir plus
L'entreprise a répondu
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Voir plus
L'entreprise a répondu
My experience in using Ohentpay for all my transactions over the years has been excellent. The best rate offered compared to compeitors. Bestides, the instant alert confirming my proceesing is complet... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Coordonnées de contact
411 Ilford Lane, IG1 2SN, Ilford, Royaume-Uni
- marketing@ohentpay.com
- ohentpay.com
3,0
Moyen
508 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Trusted n fast delivery...
The transaction I made just in 2 minutes was fastly completed in less than 2 minutes... My family got the money for emergency needs n r very happy... Thanks a lot. I use to be angry in the past for slow transfers, but I've really noticed so much positive improvements. Please kindly keep it up n I'll always suggest ohent pay to everyone I know. Thanks a lot. I'm so happy...
10 mars 2026
Avis spontané
Réponse de OhentPay Limited
Hello B OK,
Thank you for your kind feedback! We're glad your transfer was completed quickly and that your family received the funds when they were needed. We truly appreciate your support and recommendation. Thank you for choosing OhentPay! 💙
Everybody stay well away from these…
Everybody stay well away from these scammers. I had a payment coming into my account, and it's been over 2 weeks and still unavailable. They've made me send loads of personal documents (although I had already done on boarding KYC) and they insisted that I'd obtain a copy of the passport of the person that sent me the money and forward to them. Stay well away
9 février 2026
Avis spontané
Réponse de OhentPay Limited
Hi Helder,
We regret to note the inconvenience you experienced and appreciate you taking the time to share your feedback.
At OhentPay, we operate under strict regulatory requirements and, as stated in our Terms and Conditions, we may request additional information or documentation where necessary to verify transactions, confirm the source of funds, or meet legal and compliance obligations. These checks are required for all regulated financial institutions under the supervision of the Financial Conduct Authority and are essential to help prevent fraud and protect customers.
Please note that completing onboarding verification does not prevent further reviews, as certain transactions may still require additional checks depending on regulatory or risk-monitoring requirements.
Our team is committed to resolving reviews as quickly as possible once the requested documentation is received and verified. We kindly ask that you continue working with our support team via in-app live chat so we can assist you in resolving this matter.
Thank you.
OhentPay.
Very poor service with their payout…
Very poor service with their payout partners
1 février 2026
Avis spontané
Réponse de OhentPay Limited
Hi Aminat,
Thank you for your feedback, and we’re sorry to note your experience.
Delays with payouts can sometimes occur due to payment provider checks, banking partner processing timelines, or verification reviews required to ensure transactions are secure and compliant with financial regulations. These measures help protect your funds and ensure safe transfers.
If you need updates regarding your payout, please reach out to us via our support channels, either via the in-app live chat or email support@ohentpay.com, so we can review and provide regular updates.
We’re here to support you better.
Thank you.
OhentPay.
Réponse de OhentPay Limited
Hey Christian!
We’re delighted to hear that you find our app wonderful and our service excellent. Your kind words truly encourage us to keep delivering the best possible experience. Thank you for taking the time to share your feedback.
OhentPay.
Réponse de OhentPay Limited
Hi Chess,
We're really glad to hear that you find the app easy to use and that you're enjoying our service. Thank you so much for your kind words! 😊
OhentPay.
Réponse de OhentPay Limited
Hi Judah,
Thank you for your kind words! We're glad to hear you found our platform easy, accessible, and reliable. That’s exactly the experience we strive to provide.
We truly appreciate your support and look forward to serving you again. 😊
OhentPay.
The design team ate with this app
The design team ate with this app . Love it
9 février 2026
Avis spontané
Réponse de OhentPay Limited
Hi Truth!
We love to hear that. 😄 Huge shoutout to our design team, we’re glad you’re enjoying the look and feel of the app. Thanks for the love and for choosing OhentPay.💙
OhentPay.
Réponse de OhentPay Limited
Hi Fatai,
We’re really glad to hear you had a fast and reliable experience with our services. Thank you so much for the kind words!
OhentPay.
Bad experience as usual
I haven't used this service for a while, but I couldn't easily access other channels one day and decided to try them. I DEEPLY regret it, after allowing me to send money to the account they informed me that I'm restricted from making transactions. Isn't this something you provide a notification for beforehand? I don't even know why I'm restricted, no one is responding to me on both in chat and email. I'm just regretting ever trying them again. I won't make that mistake ever again.
31 janvier 2026
Avis spontané
Réponse de OhentPay Limited
Hi Imaobong,
Thank you for taking the time to share your experience.
To clarify, we sent an email notification to all customers on 31 August 2025, regarding the account update and the steps required to avoid temporary restrictions.
Regarding the delay in attending to your query, this was sent outside the normal work hours. Our support team operates from 7:00 am to 11:00 pm (GMT) on weekdays and on weekends between 10:00 am and 5:00 pm (GMT). We responded to your email as soon as our team was available, and we appreciate your patience during that time.
We’re pleased to confirm that the required update has now been completed and your account has been successfully activated. We regret the disruption this has caused.
For direct assistance, please reach out to us via the in-app live chat.
Thank you.
OhentPay.
Ohentpay has blocked my account and my…
Ohentpay has blocked my account and my money has not been refunded. It has been seven months and they keep saying the same thing: the refund period is 8-12 weeks, but it may take longer. It's been seven months and nothing has changed. How long do I have to wait to get my money back?
27 janvier 2026
Avis spontané
Réponse de OhentPay Limited
Hello Furkosandorne,
We regret to hear about your experience and understand how frustrating this must be.
Following a thorough assessment in line with our internal policies and regulatory obligations, your account has been permanently closed. Where funds remain in a closed account, they are subject to a mandatory reconciliation and compliance review before any refund can be processed.
These reviews are required to ensure full compliance with applicable financial and legal obligations, which can impact processing timelines. Once the review is completed, the remaining balance will be refunded to the original funding source.
Please be assured that this case remains under active review, and you will be contacted directly should there be any updates or if further information is required. Thank you for your patience and understanding.
OhentPay.
Réponse de OhentPay Limited
Hi Esther,
Thank you for the five-star rating. We’re glad our customer service met your expectations, and we appreciate you choosing OhentPay.
Thank you.
OhentPay.
Faster payment transfer and great…
Faster payment transfer and great exchange rates.
24 janvier 2026
Avis spontané
Réponse de OhentPay Limited
Hey Ade,
We’re happy to hear you had a great experience with our fast transfers and competitive exchange rates. Fast transfers and great rates are what we aim for, glad it’s working for you!
Thank you.
OhentPay.
You can never go wrong sending money…
You can never go wrong sending money through OhentPay. They are the BEST.
23 janvier 2026
Avis spontané
Réponse de OhentPay Limited
Hello Olaide,
We truly appreciate your kind words and trust in our services. Knowing that you enjoy a smooth and reliable money-sending experience with us means a lot. We’ll keep working hard to give you the best service always.
Thank you.
OhentPay.
To the Legal & Compliance Department,
To the Legal & Compliance Department,
I am writing this formal letter to provide you with a final opportunity to resolve the ongoing withholding of my wages. This matter has reached a critical stage, and I am now prepared to escalate this to legal proceedings without further notice.
Background of Dispute: Despite providing comprehensive proof of my wages (wage slips and employer details) on 16th January 2026 , OhentPay has failed to process my transfers or release my funds. I have already filed an official complaint and notified the Financial Ombudsman Service.
Impact and Hardship: Your continued failure to release my funds has caused severe financial and mental distress. I am currently unable to meet basic living costs, including rent, utilities, and food for my children. Be advised that in any future legal action, I will be seeking damages for the foreseeable financial losses and emotional distress caused by your negligence.
Formal Demand: I require that the full balance of my withheld wages be transferred to my nominated account within 24 hours of this email.
Next Steps: If the funds are not released by 4pm on 22nd January 2026 , I will take the following actions:
File a claim in the County Court (Small Claims) to recover the funds, plus interest and court fees.
Provide a formal update to the Financial Ombudsman Service regarding your lack of response to a vulnerable customer in hardship.
This letter is sent in accordance with the Pre-Action Protocol. I look forward to your immediate confirmation that the transfer has been processed.
Regards,
16 janvier 2026
Avis spontané
Réponse de OhentPay Limited
Hello Ashley,
We regret to note your experience. After a thorough assessment in line with our internal policies and regulatory obligations, your account is permanently closed. Where funds remain in a closed account, they are reviewed as part of our standard reconciliation process. These reviews are necessary to ensure full compliance with applicable financial and legal obligations, which can impact processing timelines.
Once the review is concluded, the refund will be processed to the original funding source. Please be assured that this matter is being treated with urgency. Should there be any developments, or if further input is required from you, the relevant team will reach out to you directly.
Thank you.
OhentPay.
This bank is worst than any financial institution and don’t follow FCA guidelines and regulations.
It been over 2months when I got an update regarding my account getting restricted, I was also informed that my account will be closed and my remaining funds in my account will be released to me when decision is decided.
Firstly, any financial institution closing your bank account in the uk should be ready to give you the balance in your account before or after closure of your account.
In my case it been over 6months when they made the first decision and also over 2months since they gave me a proper response regarding my money. Anytime I write them I get the same response “Our team is working on it and decision regarding your remaining balance in your account will be communicated with you soon, we don’t have a specific time frame” for over 2 months in total 6-8months now. Still no update, or any chance of my money being returned to me.
Please I kind ask you release my money from my closed bank account, I don’t want any to do with your financial institution anymore. It’s absolutely disgusting and frustrating.
13 novembre 2025
Avis spontané
Réponse de OhentPay Limited
Hey Paul,
Thank you for sharing your concerns. We understand how important it is to receive clarity regarding account closures and remaining balances.
When an account is restricted or closed, the review of any remaining funds is handled by the appropriate internal teams in line with regulatory and compliance requirements. This process can take longer than expected, depending on the nature of the review, and fund refunds can only be processed once all checks are complete.
Be assured that your case remains under review. Once a final decision is reached, you will be contacted directly with an update regarding your funds.
We encourage you to continue corresponding through our official support channels so your case can be tracked appropriately.
Thank you.
OhentPay.
Pls stay away from the app my money has…
Pls stay away from the app my money has been stuck in my account since 31 may 2025 and all the customer care keeps telling me is a review is still on going and needs to be completed before I can use my money first off I taught it was like a 10-15 days review and it should be completed before then but today is January 15 and anytime I send a message I get told the same thing I’ve been told for months I reached out to multiple people working with OhentPay all said the same even the ceo of OhentPay didn’t care to respond back to my issues to save yourself from this kind of situation it’s better to stay away from this app
15 mai 2025
Avis spontané
Réponse de OhentPay Limited
Hello Emmy,
Thank you for sharing your feedback. We understand how concerning it can be when access to funds is delayed.
Please note that occasionally, accounts are placed under review as part of our regulatory and security requirements. These reviews can take longer than the initially estimated timeframe, depending on the specifics of the transaction and the information required to complete the process.
Our support team always provides updates based on the current status of the review, and as the process is ongoing. Once the review is completed, you will be promptly notified of the next steps.
We would like to check your transaction and have requested more information here. You can also reach out to support via the in-app chat or email with your registered details, and we will follow up accordingly.
Thank you.
OhentPay.
Anything that glitter is not gold
Anything that glitter is not gold, at first that are good, fast and efficient, later they start showing you their colors, April 2025 my account was restricted and later went into closure after giving them everything they ask for they went ahead and close it on the 1st of August, up until now I'm still waiting for my refund, the money in my account have not been refunded, they keep telling me that they are still working on it, today is 5th of January 2026, I need my money back , someone should do something, you guys can keep my money and it taking too much time for response.
1 août 2025
Avis spontané
Réponse de OhentPay Limited
Hello Efosa,
We regret to note your experience. After a thorough assessment in line with our internal policies and regulatory obligations, your account is permanently closed. Where funds remain in a closed account, they are reviewed as part of our standard reconciliation process. These reviews are necessary to ensure full compliance with applicable financial and legal obligations, which can impact processing timelines.
Once the review is concluded, the refund will be processed to the original funding source. Please be assured that this matter is being treated with urgency. Should there be any developments, or if further input is required from you, the relevant team will reach out to you directly.
Thank you.
OhentPay.
This is one of the worst services I…
This is one of the worst services I have ever come across in my years of banking online. There have been restrictions on me for more than 5 months now, without any valid reason, which is unfair to me, and I hate this because I have provided every information asked of me. Please customers or people out there don't waste your precious time banking with these people they are thieves. Bro, there’s nothing to review, and please advise them to peacefully refund my money back to its original source which also carries the same name because this is just a means of extortion, and I am completely disappointed with your service. My account was closed for no reason with my money still inside the bank account. I am waiting for my money to be returned to where that transaction came from originally and if I don’t get my money within the timeframe am sorry am gonna have to sue their directors for extortion. My verified name details on the account are Bank name: OhentPay
Account Name:- GODWIN OSAKPOLOR JIMOH
Sort Code:- 042956
Account Number:- 59796152.
5 mai 2025
Avis spontané
Réponse de OhentPay Limited
Hi Prince,
Thank you for getting back to us and providing your information.
Following a comprehensive review carried out in accordance with our internal policies and regulatory requirements, your OhentPay account has been permanently closed. Where funds remain in a closed account, they are subjected to our standard reconciliation and compliance review process. This process is mandatory and may affect processing timelines.
Once the review is concluded, any eligible funds will be refunded to the original funding source. Please be assured that this matter is being handled with due priority. Should there be any updates or if further information is required from you, the appropriate team will contact you directly. Thank you for your cooperation.
Thank you.
OhentPay.
Don’t use it they scammers
Worst bank by far when it comes to money coming in and out don’t use it it’s an headache they asking proof picture of the person holding the ID in highstreet bank not allowed in gonna report this bank so they can’t operate this is unfair just for only £8 thank god I didn’t put £3k in
22 décembre 2025
Avis spontané
Réponse de OhentPay Limited
Hello Beni,
We’re truly sorry to hear about your experience. OhentPay is a regulated financial institution, and we’re required to carry out certain verification checks from time to time. These checks are part of our legal and security obligations to protect customers and prevent fraud, and they are applied consistently, not to inconvenience users.
We want to clearly assure you that OhentPay is not a scam, and customer funds are always safe. Requests for additional documentation are only made when required and are handled with strict confidentiality.
We’re pleased to confirm that your review has now been concluded, and the funds have been successfully deposited into your OhentPay wallet. You may proceed to make your transfer at your convenience.
For direct assistance, kindly reach out to us via the in-app live chat or email us at support@ohentpay.com.
Thank you.
OhentPay.
They are the most terrible online app have ever known
I am extremely disappointed with OhentPay. This is hands down the worst online payment app I've ever encountered. The biggest issue is their refusal to return your money when things go wrong. I had a transaction error, and despite providing all the necessary information, they simply wouldn't give my money back.
Their customer service is also shockingly bad. It's nearly impossible to get ahold of anyone who can actually help, and when you do, they're unhelpful and seem disinterested in resolving your issues. The app itself is clunky and unreliable, often freezing or displaying error messages.
Overall, OhentPay is a completely useless app that will only cause you frustration and financial loss. I strongly advise everyone to avoid this app at all costs and choose a more reputable and reliable payment platform."
29 novembre 2025
Avis spontané
Réponse de OhentPay Limited
Hello Oladimeji,
Thank you for taking the time to share your experience.
Please note that OhentPay does not withhold customers’ funds. As a regulated financial institution, we may occasionally carry out regulatory checks to comply with required standards and to ensure the safety of our customers’ funds. In such cases, refunds are processed in line with our Terms and Conditions once reviews are completed with the relevant payment providers. Delays may occur during this period due to the processes involved in ensuring accuracy.
Regarding support, our team is available through our official support channels to provide proper assistance. We are already in contact with you, and further updates will be communicated via support@ohentpay.com and the in-app live chat, where we are currently engaging with you.
We are continuously working to improve our overall user experience.
Thank you,
OhentPay.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.