I love shopping at OKA when I visit family in the UK from America. The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and... Voir plus
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Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it w... Voir plus
L'entreprise a répondu
The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, laye... Voir plus
L'entreprise a répondu
Ross was incredibly helpful and assisted me in putting together a scheme for our master suite and cinema room. I highly recommend clients go to OKA Chelsea and ask for Ross! Suzie, a very happy cu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Coordonnées de contact
155-167 Fulham Road, SW3 6SN, London, Royaume-Uni
- +44 20 7581 2574
4,4
Excellent
371 avis
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Ross helped me with my purchases
Ross helped me with my purchases . He was fantastic. Helpful, great sense of style, generous with advice, cheerful and altogether amazing. He spotted and sorted out errors of a previous assistant . I will now always try to seek him out for help on future visits to OKA.
31 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Jane,
Thank you for taking the time to share such generous feedback. We’re delighted Ross was able to support you so thoughtfully during your visit to our Chelsea store.
Your kind words will mean a great deal to him and the team, and we’ll be sure to pass them on. We look forward to welcoming you back again soon.
Kind regards,
OKA
The item came quickly
The item came quickly, well packaged and exactly what I wanted!
Very polite delivery man too!
26 août 2026
Réponse de OKA - Chelsea
Dear Jackie
We're so pleased to hear that your item arrived quickly, was well packaged, and was exactly what you wanted. It's also wonderful to know that our delivery team provided excellent service.
Thank you for sharing your review and we do hope that you will visit us again soon.
Kind regards
OKA
Everyone was very professional and very…
Everyone was very professional and very helpful. I love coming to OKA . I always find beautiful things for our home
18 août 2026
Réponse de OKA - Chelsea
Dear Diana
We are so pleased to hear you consistently have such positive experiences with us. It's wonderful to know you always find beautiful items for your home and that our teams provide you with professional and helpful service. We truly appreciate your kind words and look forward to your next visit.
Warmest regards
OKA
Amazing service
Amazing service from Holly and the team at the Chelsea store.
The items I’ve purchased are of high quality and Holly and Niall went above and beyond following me experiencing some initial delivery issues.
Would highly recommend
22 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Claire
We're so pleased to hear about your positive experience at our Chelsea store. It's wonderful to know that our team provided such excellent service, especially in resolving your delivery issues. We truly appreciate your kind words and recommendation.
Best wishes
OKA
Terrible experience
Terrible experience.
I made arrangements to wait in to receive my Oka delivery. The delivery time lapsed so I phoned to enquire only to discover the delivery was not taking place. No one had bothered to contact me and let me know. I was very frustrated as my time has been wasted. This is not the first time, I ordered some furniture from Oka a few months previously and waited in all afternoon to discover that the furniture would not be arriving and I would need to organise another delivery date. No one seems to care. Very poor for Oka’s reputation
24 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Joanna
Thank you for your review. We are very sorry to read about your delivery experience and apologise for the frustration caused.
To enable us to investigate this further, we have sent you a trustpilot link to request your order details.
Again, we apologise for the inconvenience and disappointment you have been caused.
Kind regards
OKA
Rachel was helpful in every way and…
Rachel was helpful in every way and made our shopping experience a pleasant one.
24 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Judy
We're delighted to hear that you had a positive experience with Rachel in our Chelsea store, and we hope that you are happy with your purchase.
Thank you for taking the time to share your feedback with us.
Kind regards
OKA
Ross assisted us in store to buy…
Ross assisted us in store to buy cushions! He was so helpful and knowledgeable. Love our cushions!
Thank you
22 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Sofia
We're so pleased to hear that you had such a positive experience in our Chelsea store, it's wonderful to know that Ross provided such helpful and knowledgeable assistance. We're thrilled you are happy with your new cushions and appreciate your kind feedback.
Warm regards
OKA
Thank you so much to Maria and Holly…
Thank you so much to Maria and Holly for your help on our visit to this beautiful store. You were so helpful and made our shopping experience great! Very knowledgeable and accommodating and we really appreciate it. Can’t wait to see our new furniture. Thanks again!!
22 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Georgia
We are delighted to hear you enjoyed your visit to our Chelsea store. We strive to create a welcoming and inspiring atmosphere for our customers, and we're thrilled that you found our room sets and team engaging.
We truly appreciate your enthusiasm and kind words and look forward to welcoming you back soon.
We hope that you enjoy your new furniture!
Warm regards
OKA
The person who helped us showed a level of service that is personal, expert, and sincere
The person who helped us make the right selection and combinations of cushions was extremely helpful, and his insights were very much appreciated. It showed a level of service that is personal, expert, and sincere.
19 août 2026
Réponse de OKA - Chelsea
Dear Basim
We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that Ross provided attentive, honest and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable and that you felt so well supported.
We hope to welcome you back again soon.
Kind regards,
OKA
Very helpful staff.
2 août 2026
Réponse de OKA - Chelsea
Dear Helen
We're thrilled to hear that you found our team helpful and accommodating at our Chelsea store. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Réponse de OKA - Chelsea
Dear Elizabeth
Thank you for your kind feedback. We're so pleased to hear that our Chelsea team provided you with such friendly and efficient service and we truly appreciate you taking the time to share your experience.
Warm regards
OKA
Ross really went above and beyond to…
Ross really went above and beyond to help me choose cushions and lamps / lampshades for my living room. He had an excellent eye for pulling a scheme together and was so generous with his time. I will definitely be back to Oka and very likely to seek out Ross for help choosing things as we do up our house!
15 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Karen
Thank you for your amazing feedback. We are so pleased to hear that Ross provided such exceptional assistance in helping you choose cushions and lamps for your living room. It's fantastic to know that his keen eye helped pull your scheme together beautifully.
We look forward to welcoming you back as you continue to do up your house!
Best wishes
OKA
Réponse de OKA - Chelsea
Dear Mariam
We're happy to hear that you had such a positive experience in our Chelsea store and received such friendly and helpful service, and we are pleased that your purchase was well packaged.
We hope that you will visit us again soon.
Kind regards
OKA
This store sells attractive designs for the home…
This store sells attractive designs for the home. I bought some lovely wine glasses to give as a gift to friends abroad, but then decided that it would be too problematic to transport them, and Maria very kindly exchanged them for a much less fragile item.
9 août 2026
Réponse de OKA - Chelsea
Dear Miss Friedman
Thank you for your lovely feedback. We are so pleased to hear that you found enjoyed your visit to our Chelsea store and that Maria was able to assist you with an exchange for a more suitable item.
We appreciate your kind words and hope you enjoy your purchase.
Warm regards
OKA
Amazing staff at Oka Chelsea
The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa
From being flexible with how long they would need to hold the sofa in the warehouse for, through to the delivery, we could not fault them in any single way
We will definetly be purchasing from Oka again
Often when purchasing more premium products the customer service doesn't match the level you would expect, but with Oka that is not the case
12 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Jane,
We’re thrilled to hear that the Chelsea team looked after you so well and made your sofa purchase such a positive experience.
It’s wonderful to know their care and flexibility made a difference. We’ll be sure to pass your lovely feedback on to the team.
We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
The best customer service
From start to finish the customer service was excellent. Holly and team at the Chelsea store have gone above and beyond to support our sofa purchase and delivery. Couldn’t recommend Oka enough!
10 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Rory,
We’re thrilled to hear that Holly and the Chelsea team looked after you so well.
It’s wonderful to know they helped make your sofa purchase and delivery such a positive experience. We’ll be sure to pass on your lovely feedback.
Kind regards,
OKA
Ross was an amazing help to us today
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to think, and not trying to push you into decisions prematurely. Thank you Ross!
11 août 2026
Avis spontané
Réponse de OKA - Chelsea
Dear Elizabeth,
We’re delighted to hear that Ross made your visit to our Chelsea store such a positive one.
It’s wonderful to know he offered thoughtful, honest advice and gave you the time and space to make the right decisions. We’ll be sure to pass your lovely feedback on to Ross and the team.
Kind regards,
OKA
Réponse de OKA - Chelsea
Dear Customer
We are delighted to hear you enjoyed your recent visit to our Chelsea store. We strive to create a welcoming and inspiring atmosphere for our customers, and we're thrilled that you found our room sets and team engaging.
We truly appreciate your kind words and hope to welcome you back soon!
Warm regards
OKA
Super nice and helpful staff.
Super nice and helpful staff.
Great air conditioning!!
It was a good place to come and wander around in a very hot day in the city.
Lots of ideas and future buys to think about.
30 juillet 2026
Réponse de OKA - Chelsea
Dear Carolyn
We're so happy to hear you enjoyed your visit to our Chelsea store and found our team helpful, especially on a hot day! We greatly appreciate your kind words and are glad our air conditioning provided a comfortable escape.
We hope to see you again soon!
Kind regards
OKA
Réponse de OKA - Chelsea
Dear Andrea
Thank you for your lovely review. We are delighted to hear about your positive experience with our Chelsea store and your wonderful comments about the team, it's lovely to know they provided you with such exceptional service.
Your feedback is greatly appreciated.
Warm regards
OKA
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