Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accor... Voir plus
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I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... Voir plus
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I have just purchased the large, blue and white, Zhoushan vase from OKA in Guildford and I am very pleased with it. It is a very striking ornament and looks lovely in my home. The whole of the store i... Voir plus
L'entreprise a répondu
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Coordonnées de contact
Tunsgate Quarter, GU1 3QY, Guildford, Royaume-Uni
- +44 1483 906287
4,8
Excellent
362 avis
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Always amazing!
Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accordingly. I couldn’t have done it without her! Thank you, Danielle!
18 septembre 2026
Avis spontané
Réponse de OKA - Guildford
Dear Heather
Thank you for your wonderful feedback. We're delighted to hear that your experience in our Guildford store was so positive and that Danielle provided such excellent assistance in choosing your new sofa. It's fantastic to know her advice was so valuable. We truly appreciate your kind words and hope that you will welcome us again soon.
Warm regards
OKA
Beautiful store and wonderful service
I have just purchased the large, blue and white, Zhoushan vase from OKA in Guildford and I am very pleased with it. It is a very striking ornament and looks lovely in my home. The whole of the store is beautifully laid out and there are plenty of staff to assist you if you have any enquiries. I was exceptionally impressed with the service I received from Diana and Emma and it was a great help that the vase was taken to my car as it was very heavy.
19 septembre 2026
Réponse de OKA - Guildford
Dear Ms Cassidy
We are delighted to hear how pleased you are with your recent purchase and that it looks lovely in your home. It's wonderful to know that our store layout and team contributed to such a positive experience. We're especially happy that Diana and Emma were able to help you with your vase.
We truly appreciate your feedback and hope that you will visit us again soon.
Kindest regards
OKA
Réponse de OKA - Guildford
Dear Sara
Thank you for your wonderful feedback. We’re delighted Andrea provided such friendly and helpful service during your visit to our Guildford store.
Your kind words will mean a great deal to her and the team, and we look forward to welcoming you back again soon.
Warm regards
OKA
Amazing cushion selection
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going through various combinations. I purchased 5 cushions and they are amazing and look fabulous in my living room.
16 septembre 2026
Réponse de OKA - Guildford
Dear Jemma,
We’re so pleased to hear that the Guildford team were able to help you find the perfect cushions for your living room.
It’s lovely to know they look fabulous in your home, and we’ll be sure to pass your kind feedback on to the team.
Kind regards,
OKA
Perfect Store Experience in Guildford
I’d bought and returned a couple of rugs online from Oka because they just weren’t right for our space - instead I decided to tow my young children to the Guildford branch, which is about a 90 min drive, to see them in person. Polly immediately came over to help, and honestly gave us the best experience - she was so kind to our children, she could see that I wasn’t quite finding what I was looking for and directed me to a rug that she loved which ended up being “The One”, and then she helped with matching cushions too. They look absolutely incredible in our living room, and I wouldn’t have chosen them without Polly’s help. She’s a superstar, and we’ll certainly make the trip again for help in more areas!
6 septembre 2026
Avis spontané
Réponse de OKA - Guildford
Dear Samantha,
We’re so pleased to hear that Polly made your visit to our Guildford store such a positive one.
It’s wonderful to know she helped you find the right pieces for your living room and made the experience so easy for you and your children. We’ll be sure to pass your lovely feedback on to Polly and the team.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Andres
Thank you for taking the time to leave your review. We’re delighted to hear that you had such a positive experience in our Guildford store, and we'll be sure to pass your kind comments on to the team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Very helpful assistant in store at…
Very helpful assistant in store at Guildford. Side tables delivered promptly. Look fab!
14 septembre 2026
Réponse de OKA - Guildford
Dear NR
We're delighted to hear you had such a positive experience with our team in Guildford and that your side tables arrived promptly and look fantastic! We appreciate your kind feedback.
Warm regards
OKA
Staff very helpful
Staff very helpful, knew exactly when items in the shop would be collected and then delivered to my home. Received box yesterday as they said and was superbly packaged. Thank you Guildford team!
12 septembre 2026
Réponse de OKA - Guildford
Dear Andrea
Thank you for your generous feedback. We're delighted to hear that our team provided such excellent service and that your item arrived exactly as expected and beautifully packaged. We'll be sure to pass your kind comments on to the Guildford team.
We hope that you are happy with your purchase and that you will visit us again soon.
Warmest regards
OKA
Réponse de OKA - Guildford
Dear Ann
We're so glad to hear about your positive experience at our Guildford store and we hope that you are happy with your purchase. We appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
I was helped by 2/3 of your assistants…
I was helped by 2/3 of your assistants in connection with the purchase of a sofa and cushions. They were all knowledgeable and extremely helpful. Following the delivery of the sofa I called in to store several times to choose cushions for it and was served by a different assistant who was equally helpful and patient. The service was exceptional for Guildford which can often be casual to the point of ‘couldn’t care less’ or even rude.
6 septembre 2026
Réponse de OKA - Guildford
Dear Michelle
Thank you for your wonderful review. We are so pleased to hear that you had such a positive experience with our team in Guildford. It's fantastic to know that our assistants were knowledgeable, helpful, and patient, making your sofa and cushion selection enjoyable.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Best wishes
OKA
Dealing with helpful friendly people
Very positive experience dealing with this company, we bought a sofa from the Guildford branch, visited several times to check it out, got them to move stuff around, dealt with Ottie one of the sales team, she was very helpful & made the whole spending loads of money on a new sofa experience trouble free!, very impressed with her professionalism
24 août 2026
Réponse de OKA - Guildford
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear about your experience at our Guildford store and that the team were able to help you feel confident with your sofa purchase.
It’s lovely to know Ottie looked after you so well and made the process feel smooth and stress-free. We’ll be sure to pass your kind words on to her and the team.
Kind regards,
OKA
The sales assistant I didn’t get her…
The sales assistant I didn’t get her name, she was so helpful and came up with various options for me. I will be returning to get cushion pads ,lampshade and lamp.
2 septembre 2026
Réponse de OKA - Guildford
Dear Margaret,
Thank you for your lovely feedback. We’re delighted the Guildford team were able to offer such helpful guidance during your visit.
Your kind comments will be shared with the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Charlotte in the Guildford branch…
Charlotte in the Guildford branch couldn’t have been more helpful. Excellent service thank you.
29 août 2026
Réponse de OKA - Guildford
Dear Victoria,
Thank you for your lovely feedback. We’re delighted Charlotte was able to look after you so well during your visit to our Guildford store.
We’ll be sure to pass your kind words on to her and the team, and we hope to welcome you back again soon.
Kind regards,
OKA
Such helpful staff!!
29 août 2026
Réponse de OKA - Guildford
Dear Sarah,
Thank you for your kind feedback. We’re delighted the Guildford team made such a positive impression during your visit.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Service was great!!!
Service was great!!!. For 5-6 years i have been browsing through the shop. I make sure I go to OKA at least once a year, because it’s beautiful with a warm feeling to it. Today for the first time I was able to find something affordable yet sophisticated and beautiful. I bought this item as a wedding gift, Danielle was ever so kind and helpful she was patient and professional made me feel valued as a customer. I will definitely be shopping and buying there again.
4 septembre 2026
Avis spontané
Réponse de OKA - Guildford
Dear Sheron,
Thank you for taking the time to share such lovely feedback. We’re delighted Danielle helped make your visit to our Guildford store feel so special.
It’s wonderful to know you found a beautiful gift, and we’ll be sure to pass your kind words on to Danielle and the team. We look forward to welcoming you back again soon.
Kind regards,
OKA
Amazing customer service and…
Amazing customer service and experience. Would like to recognise Emma at the Guildford store for her helpfulness and knowledge
31 août 2026
Réponse de OKA - Guildford
Dear Michael,
Thank you for your kind feedback. We’re delighted Emma was able to look after you so well during your visit to our Guildford store.
We’ll be sure to share your comments with her and the team, and we hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Paul,
Thank you for your kind feedback. We’re pleased your order arrived quickly and that you were happy with your experience.
We really appreciate you taking the time to share your review and hope you enjoy your new OKA pieces.
Kind regards,
OKA
Wonderful choice.the assistant was very…
Wonderful choice.the assistant was very helpful bringing different shades for the lamp base so we made the right choice.
30 août 2026
Réponse de OKA - Guildford
Dear Christine,
Thank you for your lovely feedback. We’re delighted the Guildford team were able to help you choose the right shade for your lamp base.
We really appreciate you taking the time to share your review and hope your new piece looks perfect in your home.
Kind regards,
OKA
Helpful
Helpful, pleasant and knowledgeable sales assistant. A pleasure to have a look at lights with product advice. Thank you.
30 août 2026
Réponse de OKA - Guildford
Dear Gill,
Thank you for your lovely feedback. We’re delighted the Guildford team were able to offer helpful guidance while you browsed our lighting.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Danielle at Oka Guildford was…
Danielle at Oka Guildford was wonderful. I rang to see if something was in stock. It was. She sourced it and put it by. When I turned up the following day, she was super friendly, efficient and immensely helpful. It’s why I’ll always choose Oka.
29 août 2026
Avis spontané
Réponse de OKA - Guildford
Dear Kerri,
Thank you for your wonderful feedback. We’re delighted Danielle was able to make everything so easy for you during your visit to our Guildford store.
Your kind words will mean a great deal to her and the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
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