Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... Voir plus
L'entreprise a répondu
I have just purchased the large, blue and white, Zhoushan vase from OKA in Guildford and I am very pleased with it. It is a very striking ornament and looks lovely in my home. The whole of the store i... Voir plus
L'entreprise a répondu
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Coordonnées de contact
Tunsgate Quarter, GU1 3QY, Guildford, Royaume-Uni
- +44 1483 906287
4,8
Excellent
362 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Welcoming
Welcoming
Staff were very attentive
Answered all of my questions
Found an item I wanted to buy
Very helpful
I went to the shop in Guildford, assistant’s were really polite and helpful
23 mai 2026
Réponse de OKA - Guildford
Dear Tina
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visit to our Guildford store, and we’ll be sure to pass your kind words on to the team.
It’s wonderful to know you felt so well looked after, and we’re glad you enjoyed the whole experience. We hope that you will visit us again soon.
Kind regards,
OKA
Great shop and lovely staff.
Great friendly staff, with gorgeous furniture and all kinds of beautiful things for the home.
26 mai 2026
Réponse de OKA - Guildford
Dear Anne
Thank you for your wonderful review. We’re delighted to hear that you enjoyed your visit to our Guildford store and that you found both the selection and service exceptional. It’s lovely to know that your shopping experience was such a pleasure.
We greatly appreciate your feedback and hope to welcome you back soon!
Kind regards,
OKA
Great Store
We had great service from Fiona and Diana in Guildford. Our furniture items arrived very quickly. Whilst there was a small issue with part of the delivery, the staff were very quick to fix. The items received were of great quality and we are very happy with our purchases.
28 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear Campbell
It’s great to know that your visit to our Guildford store was such a positive one and whilst we are sorry to hear that you had an issue with your delivery, we are pleased that the team were able to quickly resolve this for you.
We're delighted that you are happy with your purchases and we greatly appreciate you taking the time to share your experience.
Best wishes
OKA
Great service lovely products
19 mai 2026
Réponse de OKA - Guildford
Dear Susan
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to the team.
We’re so pleased you’re happy with your purchases and hope to welcome you back again soon.
Kind regards,
OKA
Emma and Polly were very helpful
Emma and Polly were very helpful, pleasant and responsive to our wishes
30 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear John
Thank you for your kind feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your comments on to Emma, Polly and the wider team.
It’s great to know you felt so well supported, and we do hope to welcome you back again soon.
Kind regards,
OKA
Emma was so helpful and patient and…
Emma was so helpful and patient and offered many options until I reached the perfect choice for my sitting room.
27 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear MW
Thank you for your lovely review.
We're so happy to hear you had a positive experience with Emma at our Guildford store. We strive to provide excellent customer service, and we're thrilled that she was able to make your purchase so enjoyable.
Kind regards
OKA
I love the OKA store
I love the OKA store. There is aleays something I want to buy. We recently purchased an arm chair which luckily was in stock. From the advice by the sales staff to prompt delivery, everything was fantastic. The chair now has pride of place in our house.
21 mai 2026
Réponse de OKA - Guildford
Dear Moggy
We're so happy to hear that you always have such a great experience at our Froxfield store and we are delighted that you are so happy with your armchair.
We truly appreciate your feedback and hope that you will visit us again.
Kind regards
OKA
A brilliant in store experience in Oka…
A brilliant in store experience in Oka Guildford. A huge thank you to Danielle Elliott for whom nothing was too much trouble. I needed a delayed delivery slot that I was not able to book online… Danielle sorted it! The cushions I wanted to buy were not in stock in Guildford. - Danielle arranged for them to be delivered to my home from another store! Superb service, and a follow up call the next day to confirm all the above. Thank you so much!
22 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear Katherine
Thank you for your lovely review! We are committed to providing exceptional customer service, and it's wonderful to know that Danielle's expertise and dedication make your experiences so enjoyable.
We truly appreciate your support and hope to welcome you back again soon!
Kind regards
OKA
The staff at your Guildford branch are…
The staff at your Guildford branch are lovely-they talked me through my order and processed it all for me. For some reason the order did not go through so your staff in Bath completed the order. The delivery took 3 days-the chairs were packaged beautifully. The dining chairs we ordered are lovely-perfect for our newly decorated room-thankyou!
19 mai 2026
Réponse de OKA - Guildford
Dear Angela
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service from our Guildford and Bath Stores, and we are thrilled that your dining chairs are the perfect addition to your newly decorated room.
We truly appreciate your feedback and hope to welcome you back again soon.
Warm regards,
OKA
Very helpful lady (Nicky) in the…
Very helpful lady (Nicky) in the Guildford store who sorted everything out for me with no fuss and was very professional. Thank you
18 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear Andrew,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Nicky and the team.
It’s wonderful to know everything was handled so smoothly for you, and we hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Mr Sweeney,
Thank you for your kind feedback. We’re delighted to hear you received excellent customer service during your experience with us.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Paul
Thank you for taking the time to share your review. We are pleased you enjoyed your recent visit to our Guildford store and received such helpful and friendly assistance from our team.
We appreciate your feedback and hope to see you again soon!
Kind regards
OKA
Great Customer Service
We have never shopped from Oka before, but taking the final plunge was easy - we had some great help from Ottie. She was friendly, responsive and ultimately incredibly helpful with our purchase. Really pleased by the whole experience - haven't received the items yet but the customer service has been 10/10 thus far!
13 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear Yi Ming Tan
Thank you so much for your lovely review. We're delighted to hear that your first experience shopping with us, in Guildford, was such a positive one. Providing friendly, helpful and attentive service is something we strive for, and it's great to know that Ottie was able to assist you.
We hope that your delivery arrives soon and you are happy with your purchase. And we truly hope this was the first of many wonderful visits!
Warm regards,
OKA
Just loved the new Guildford store .
Just loved the new Guildford store .
One or two more staff around to ask questions . After collecting my order and purchase I couldn’t find anyone to help me so left . Normally some one is visible but sadly not - still love the products
9 mai 2026
Réponse de OKA - Guildford
Dear Sue
Thank you for taking the time to share your experience and, whilst we are thrilled that you're pleased with the quality of our products, we are sorry to hear that there were no team members visibly available to assist with your enquiry whilst you were in store.
We greatly appreciate your feedback and hope to welcome you back soon.
Kind regards
OKA
I wanted to find a rug to go in my…
I wanted to find a rug to go in my living room and went to the Guildford store. Eglee was extremely helpful and knowledgeable. She helped me source a rug and matched it on the computer to the photo I had of my room. I did not feel rushed and was confident with my purchase which looks lovely.
1 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear Ruth
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Eglee at our Guildford store and her expertise and dedication made your experience so enjoyable.
We hope that you are happy with your Rug and that you will visit us again soon.
Kind regards
OKA
Great service in the Guildford store
We were given very good service from Andrea in the Guildford store. She was very attentive to our needs and helped us find the perfect coffee table. We had visited this particular store to see the item we were interested in and it was just as seen on-line so now very excited to receive the coffee table into our own home. the whole process of purchase and delivery has been seamless so far!
9 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear Claire,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Andrea and the team.
It’s wonderful to know everything has gone smoothly so far, and we hope you love your new coffee table once it arrives in your home.
Kind regards,
OKA
Great welcome and super helpful on…
Great welcome and super helpful on every level from Polly and the team at the Guildford store. I came away with a new dining table, art and accessories. Thank you Polly! I look forward to checking back in for the chairs!
25 avril 2026
Avis spontané
Réponse de OKA - Guildford
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Polly and the team.
It’s wonderful to know you found the perfect pieces for your home, and we look forward to welcoming you back when it’s time to choose the chairs.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Kathryn,
Thank you for your feedback. We’re so pleased to hear you had a positive experience with our Guildford team during the sale.
We appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Brilliant service received,
I went in looking for table lamps with no real idea. Was looking lost when Emma came to my rescue. She was absolutely brilliant, nothing was too much trouble and she was amazingly patient. Emma was knowledgeable, professional and just the type of customer service that would make me go back to the shop. Needless to say with Emma’s help and guidance I came away with a lovely lamp. Might even need a second.
Customer experience 10/10.
8 mai 2026
Avis spontané
Réponse de OKA - Guildford
Dear Nigel,
Thank you so much for taking the time to share such wonderful feedback. We’re delighted to hear about your experience in our Guildford store, and we’ll be sure to pass your kind words on to Emma and the team.
It’s fantastic to know she made the process so enjoyable and helped you find the perfect lamp. We’ll look forward to welcoming you back should you decide on that second one!
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Ms Smee
Thank you for sharing your feedback with us. It’s great to know that your visit to our Guildford store was such a positive one, and your comments have been passed on to the team there.
We’re very grateful you chose to shop with us and hope to see you again soon.
Kind regards,
OKA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.