Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accor... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... Voir plus
L'entreprise a répondu
I have just purchased the large, blue and white, Zhoushan vase from OKA in Guildford and I am very pleased with it. It is a very striking ornament and looks lovely in my home. The whole of the store i... Voir plus
L'entreprise a répondu
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Coordonnées de contact
Tunsgate Quarter, GU1 3QY, Guildford, Royaume-Uni
- +44 1483 906287
4,8
Excellent
362 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer Care dept. made every effort to solve our small dilemma,
I was initially disappointed with the company sales policy regarding a replacement mug following an accidental breakage.
Unfortunately we broke one of our Cochineal coloured mugs (from the Kintaro range sold in a box of four at £50) Entirely our fault, a slip of the hand during washing. I have edited my original review as the response from the customer service department has been very good, with three communications offering possible solutions and attempts to help. This is rare in today’s retail sales and Nikki in the department has been exemplary in her efforts, hence my edited review.
These are lovely quality mugs, great finish and feel. A pleasure to use, but if you have the misfortune to break one you will have buy another four to make up your ‘set’. Just a warning. Handle with care!
Thanks OKA for your efforts and for the swift response.
26 mars 2026
Avis spontané
Réponse de OKA - Guildford
Dear Mike
Thank you for taking the time to share your review.
We are sorry to hear that one of your Kintaro Mugs has broken, and of the disappointment you were caused at being unable to purchase a single mug in store. The information provided by our showroom is correct and, regrettably, we do not sell these mugs individually.
We can see that one of our Senior Customer Service Advisors has emailed you directly today and is working on a resolution and will update you as soon as possible.
Once again, please accept our sincere apologies for the inconvenience you have been caused.
Kind regards,
OKA
Great staff & lovely furniture
Great staff who were very professional & helpful without being pushy. Good communication throughout the purchasing process. The furniture is very individual & well designed.
17 mars 2026
Réponse de OKA - Guildford
Dear Phil,
Thank you for your kind review. It’s great to hear about your experience in our Guildford store, and we’ll be sure to share your feedback with the team.
We’re so pleased everything went smoothly and that you’re happy with your furniture. We hope to welcome you back again soon.
Kind regards,
OKA
The in-store team at Guildford were…
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shocking & I will question whether to purchase again from OKR as a result.
8 mars 2026
Réponse de OKA - Guildford
Dear Kelly,
Thank you for your review. We are pleased to hear that you had a positive experience with our Guildford store team, though we are very sorry to read about the issues you experienced with the delivery.
We understand how frustrating this must have been, particularly with your order being lost and the need for it to be resent. Please accept our sincere apologies for the inconvenience caused.
Your feedback regarding the delivery experience has been shared with the relevant teams as we continue to review our delivery partners and overall service.
Kind regards,
OKA
Delivery Service
I was disappointed to be charged a delivery charge for collecting an order from store. For any retailer I would not expect this.
14 mars 2026
Réponse de OKA - Guildford
Dear Adele,
Thank you for your feedback — we completely understand why this would feel disappointing, and we’re sorry for any frustration caused.
We have recently introduced a small, tiered charge for our Click & Collect service to reflect the cost of picking, packing, and transporting orders to your chosen store. These costs have increased in line with rises in wages, employment costs, and fuel. That said, we do still absorb part of the cost ourselves, and we aim to keep our rates in line with other premium homeware and furniture brands.
We appreciate that this may not be what customers expect when selecting store collection, and your feedback is incredibly helpful as we continue to review how we communicate and deliver this service.
Kind regards,
OKA
Your products!
Your products!! I love everything. Bought from guildford store 3/4 times before and staff always delightful.
Quality of items I bought over three years very good.
9 mars 2026
Réponse de OKA - Guildford
Dear Kathy,
Thank you for your lovely feedback and for your continued support. It’s always so nice to hear from returning customers, and we’re delighted you’ve had such positive experiences with our Guildford team over the years.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Gracie was charming
Gracie was charming, attentive and extremely helpful. Nothing was too much trouble. We are delighted with our OKA cushions.
12 mars 2026
Avis spontané
Réponse de OKA - Guildford
Dear Stephen
Thank you so much for taking the time to leave your review.
We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Gracie. It’s wonderful to know you’ve felt so well looked after and are happy with your new cushions.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful quality products
Beautiful quality products. Efficient friendly staff, great service.
3 mars 2026
Réponse de OKA - Guildford
Dear Pippa,
Thank you for taking the time to share your review. We’re delighted to hear about your experience in our Guildford store and truly appreciate your kind feedback. We’ll be sure to pass your comments on to the team and hope to welcome you back again soon.
Kind regards,
OKA
Staff at Sunninghill and Guildford were…
Staff at Sunninghill and Guildford were very helpful and friendly when I needed some extra cushions
3 mars 2026
Réponse de OKA - Guildford
Dear Ms Lewis,
Thank you for taking the time to leave your review. We’re delighted to hear about your experience with our teams in both Sunninghill and Guildford, and we’ll be sure to share your kind feedback with them. We hope to welcome you back again soon.
Kind regards,
OKA
We found getting the right combination…
We found getting the right combination of cushions for our new home quite tricky. Guildford branch staff could not have been more helpful, however many times we came in to change our minds! Fantastic service & lovely staff. We will be back!
28 février 2026
Réponse de OKA - Guildford
Dear Customer,
Thank you for taking the time to share your feedback. We’re so pleased to hear that the Guildford team were able to support you while choosing the right pieces for your new home. We’ll be sure to pass your kind comments on to the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Beautifully displayed store, with lots of fabulous merchandise
Beautifully displayed store.
28 février 2026
Réponse de OKA - Guildford
Dear Carol
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased that you enjoyed your visit to our Guildford store and their selection of products on display.
We do hope that you will visit us again soon.
Kind regards
OKA
The most friendly helpful and…
The most friendly helpful and experienced staff at the Guildford branch. It made our day a very pleasant one. Many thanks to Polly and Charlotte for your care and service.
Regards Angela and Michael Gray
28 février 2026
Avis spontané
Réponse de OKA - Guildford
Dear Michael
We're so happy to hear that our team's friendliness and expertise at our Guildford store made your day so pleasant, and your experience so enjoyable. We truly appreciate your kind words will ensure that they are passed to Charlotte and Polly, and the wider team.
We hope that you will visit us again soon!
Kind regards
OKA
Great Service and lovely lamp
Lovely lady called Georgina (I think) but her middle name definitely was Victoria served us and was most helpful
17 février 2026
Réponse de OKA - Guildford
Dear Customer,
Thank you for taking the time to share your review.
We are delighted to hear that you are pleased with your lamp and that you received such helpful service during your visit. It is always wonderful to know when our team create a positive and memorable experience for our customers.
Your kind comments are greatly appreciated.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Brenda,
Thank you for taking the time to leave your review.
We are so pleased to hear that you continue to enjoy shopping at our Guildford store. It is always wonderful to know when our customers have such positive and pleasant experiences.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Extremely Helpful
I experienced a bit of confusion, trying to order a sale chair on line. I phoned the nearest store, Guildford, and they couldn’t have been more helpful. They even completed the order for me, the chair arrived 3 days later. Perfect.
5 février 2026
Réponse de OKA - Guildford
Dear Maureen,
Thank you very much for taking the time to share your experience.
We are delighted to hear that the Guildford store team were able to assist you with your order and resolve the confusion you encountered online. It is wonderful to know that you found the team so helpful and that your chair arrived promptly.
Your kind feedback is truly appreciated.
Kind regards,
OKA
Glass marble pendant light shade.
Purchased a "marble" glass pendant light fitting which was out of the ordinary in the sale. Delighted with the item. (I would have scored 5 stars if there was a collect from store option. For some inexplicable reason OKA have not caught up with other retailers in this respect and I had no other option other than pay an extra £10 for delivery, or wait some considerable time for a certified electricians to disassemble one on show in the shop).
4 février 2026
Réponse de OKA - Guildford
Dear Hilary,
Thank you for taking the time to leave your review and for sharing such detailed feedback.
We are delighted to hear that you were pleased with your marble glass pendant light shade and that you found such a unique piece in the sale. It is always wonderful to know when customers are happy with their purchase.
We are sorry, however, to read of your disappointment regarding the lack of a collect-from-store option and the inconvenience this caused. Your comments are both valid and appreciated, and we fully understand how important flexibility and convenience are when making a purchase. Feedback such as yours is invaluable and will be shared internally as we continue to review and improve our services.
Thank you again for your thoughtful review.
Kind regards,
OKA
OKA has a good selection of furniture
OKA has a good selection of furniture, lighting and soft furnishings and is very well laid out. Charlotte, in the Guildford store, couldn’t have been more helpful with my purchases, even arranging a courier firm to pick up from their store to deliver to me. She went the extra mile.
4 février 2026
Réponse de OKA - Guildford
Dear Angela,
Thank you very much for taking the time to leave such a lovely review.
We are delighted to hear that you enjoyed the selection and layout of our store, and we are especially pleased to read your kind comments about Charlotte. It is wonderful to know that she was able to assist with your purchases and provide the level of service we strive to deliver.
Your feedback is truly appreciated, and we will be sure to share your comments with her and the wider team.
Kind regards,
OKA
Always a pleasure to shop at Oka
1 février 2026
Réponse de OKA - Guildford
Dear Mrs Osborne-Allen
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store, it’s always our goal to make sure every visit is as smooth and enjoyable as possible and we thank you for your continued support.
We look forward to welcoming you back again soon.
Warm regards
OKA
Great little sofa side tables
Superb instore experience, very helpful and knowledgeable staff. Was able to take the tables I bought home with me carefully wrapped by the assistant helping me.
1 février 2026
Réponse de OKA - Guildford
Dear Julie
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your visit to our Guildford store was a positive one, and your feedback has been shared with the team there. It’s always encouraging to know when our colleagues have made a lasting impression.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Missing out on a sale item assistant's…
Missing out on a sale item assistant's from three shops so very helpful, above all expectations.
25 janvier 2026
Réponse de OKA - Guildford
Dear Mrs Williams
Thank you for your kind review. We are so pleased to hear that you received such helpful assistance from 3 of our Showrooms and that they were able to locate the particular product you had been searching for. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We look forward to welcoming you back soon!
Best regards
OKA
Tremendous thanks to Fiona at Guildford…
Tremendous thanks to Fiona at Guildford for searching for my various things, ringing me back promptly when she had found them, and then arranging via the office team for them to be posted to me. Guildford have helped me before, when I have been too dozy to sort things out in London before they went out of stock there, and I have always been struck by how friendly they were. Thank you!
13 janvier 2026
Réponse de OKA - Guildford
Dear Mrs Leigh,
Thank you so much for taking the time to leave your review. We’re delighted to hear about your experience with our Guildford team, and we’ll be sure to pass your kind feedback on to Fiona and the wider store team. It’s wonderful to know you’ve felt so well looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.