Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accor... Voir plus
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Lisez les avis des autres
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... Voir plus
L'entreprise a répondu
I have just purchased the large, blue and white, Zhoushan vase from OKA in Guildford and I am very pleased with it. It is a very striking ornament and looks lovely in my home. The whole of the store i... Voir plus
L'entreprise a répondu
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Coordonnées de contact
Tunsgate Quarter, GU1 3QY, Guildford, Royaume-Uni
- +44 1483 906287
4,8
Excellent
363 avis
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I had a great experience after a…
I had a great experience after a harrowing day of trying to buy a large item from OKA on Black Friday and 'Umming and Ahhing' over whether I should buy this expensive (for me) item from this high end store. I missed the last one online as I was hesitating over the cost of delivery etc! I was advised that Guildord (UK) had one in store. I rang a number of times and left a message. Luckily Aglee got back to me and they did have one in store! She was not snobby at all but simply helpful and enabled me to purchase the headboard. Thanks to her assistance in the end all was sorted - no longer was it a wasted day of struggling on email and phone! It is so great when you get a person like that - who really helps in a human way!
1 décembre 2025
Avis spontané
Réponse de OKA - Guildford
Dear Sandra,
Thank you for your thoughtful review. We’re delighted to hear that your experience with our Guildford store ended positively and that the support you received made all the difference. It’s always important to us that customers feel well looked after, especially during busy periods.
We truly appreciate your feedback and hope you enjoy your new purchase.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Customer,
Thank you for your review. We’re delighted to hear that you were pleased with both the service and the quality of the products during your visit to our Guildford store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
First visit to OKA store in Guildford
It was the first time that I had visited the store. It won’t be my last, as I had received a warm welcome from all the staff (Guildford). I was very impressed with the layout and quality of items. I went on to purchase items that day. The staff member, Danielle was very helpful.
19 novembre 2025
Réponse de OKA - Guildford
Dear Mary,
Thank you for your lovely review. We’re delighted to hear that your first visit to our Guildford store was such a positive experience and that you felt so welcome from the moment you arrived. It’s wonderful to know you enjoyed exploring the store and found pieces to take home.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff could be more warm
25 novembre 2025
Réponse de OKA - Guildford
Dear Susan,
Thank you for taking the time to leave your review. We’re pleased to hear that you found our team helpful, and we appreciate your feedback on how we can make the experience feel even warmer. Your comments are valuable and will be shared with the store team.
We hope to welcome you back again soon.
Kind regards,
OKA
BUNCHED are the best of artificial flowers.
Bought some BUNCHED sprays as I think they are the best in artificial flowers.
22 novembre 2025
Réponse de OKA - Guildford
Dear Helen,
Thank you for your lovely review. We’re so pleased to hear that you’re enjoying your new sprays and that they stood out to you. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Maklen,
Thank you for your review. We’re delighted to hear that you’re pleased with the quality of your purchase. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Beautiful cushions
I bought five cushions and a throw. Lovely store in Guildford and helpful staff. Unfortunately the throw didn’t match when I got home so I had to return it. No problem in getting a refund. A good experience!
15 novembre 2025
Réponse de OKA - Guildford
Dear AS,
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Guildford store and found cushions and a throw that caught your eye. We’re also pleased to know that your return was handled smoothly and without any inconvenience.
Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Really helpful staff
Really helpful staff. Fantastic customer service. Beautifully presented store. Always a joy to visit.
19 novembre 2025
Réponse de OKA - Guildford
Dear Tracy
Thank you for your lovely review. We’re so happy to hear you always enjoy your visits to our Guildford store and find our team so welcoming and helpful. We greatly appreciate your feedback and support and look forward to welcoming you back soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Anthony
Thank you for your kind review. We’re delighted to hear that you received such helpful and friendly service during your visit to our Guildford store.
We truly appreciate your feedback and hope to welcome you back again soon.
Best regards,
OKA
The girl that served me was so lovely…
The girl that served me was so lovely and helpful
18 novembre 2025
Réponse de OKA - Guildford
Dear Maritza,
Thank you for your kind review. We’re delighted to hear that you received such lovely and helpful service during your visit to our Guildford store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Diana was wonderful
Diana was wonderful. Very friendly and knowledgeable in helping us to complete the lounge setting we slowly worked thru. She showed us lots of options and we were delighted with the end result. New favourite store!
13 novembre 2025
Réponse de OKA - Guildford
Dear Janice
Thank you for your wonderful review. We are thrilled to hear that your visit to our Guildford store was such a positive experience. It is always rewarding to know our team delivers the helpful and knowledgeable service we aim for. Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
Very helpful Lovely staff
Very helpful Lovely staff nothing was too much trouble, also a beautiful store.
13 novembre 2025
Réponse de OKA - Guildford
Dear Julie
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Guildford store and found our team so welcoming and helpful. Your feedback is truly appreciated.
Kind regards,
OKA
Excellent all round
From phoning the Guildford shop to check whether an item was in stock to it being put aside to collect in store, the customer service was excellent both on the phone and in person. The candle holders are lovely too.
11 novembre 2025
Réponse de OKA - Guildford
Dear Beth,
Thank you for your lovely review. We’re delighted to hear that you enjoyed your shopping experience at our Broadway store and that our team were so helpful during your visit. It’s wonderful to know you found exactly what you were looking for and that you love coming to see us.
Your kind words mean a great deal, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Mrs K,
Thank you for your kind review. We’re delighted to hear that you received helpful design and colour advice during your visit to our Guildford store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Extremely helpful staff
Extremely helpful staff! And masses of choices of cushions in all patterns and colours and textures
9 novembre 2025
Réponse de OKA - Guildford
Dear Wendy,
Thank you for your lovely review. We’re so pleased to hear that you received such helpful service during your visit to our Guildford store and that you enjoyed exploring our wide range of cushions. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Guildford
Dear Alison,
Thank you for your kind review. We’re so pleased to hear that you received such great support during your visit to our Guildford store and that your shopping experience was a positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Great Customer Service
Lauren was extremely helpful and patient with me whilst choosing my new lamp and shade. She couldn't do enough for me and had great ideas, the combination we chose looks perfect. Such excellent customer service, thank you so much!
21 octobre 2025
Réponse de OKA - Guildford
Dear Tui,
Thank you for your wonderful review. We’re so pleased to hear that your visit to our Guildford store was such a positive experience and that you received such attentive and thoughtful service while choosing your new lamp and shade. It’s lovely to know you’re happy with the final combination.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diane was very nice and very helpful
Diane was very nice and very helpful. She recognise me & took time to hep me in my choice. She is very professional, th reason why I would definitely come back to Oka in Guildford.
21 octobre 2025
Réponse de OKA - Guildford
Dear Marie-Helene
We're happy to hear that you had such a positive experience at our Guildford store. We truly appreciate your kind words and are so glad that our team always offer the helpful and attentive service we strive to deliver, and we will ensure that your feedback is passed on.
Warm regards
OKA
Helpful assistant but by the time I…
Helpful assistant but by the time I left a queue formed so need more assistants.
Very nice experience and lovely products.
Nothing too much trouble.
30 octobre 2025
Réponse de OKA - Guildford
Dear Ms Thomson
Thank you for your kind words. We are delighted to hear that you enjoyed your time in our Guildford store and that our team delivered the attentive service we strive for. We hope you enjoy your new pieces, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diana at your Guildford branch made us…
Diana at your Guildford branch made us very welcome and helped us greatly in our choices of fabric for the sofa we have bought plus cushions also. She is very professional and empathetic.
28 octobre 2025
Réponse de OKA - Guildford
Dear Tim,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Guildford store was such a positive experience and that you felt so well supported while choosing your sofa and cushions. Providing professional and thoughtful service is something we truly value, and it’s lovely to know this came across during your visit.
We hope you enjoy your new pieces and look forward to welcoming you back again soon.
Kind regards,
OKA
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