Our recent purchases of a Consul table coffee table & footstool has been such a pleasure. Immensely helpful staff and 3 gorgeous products which look fantastic in our home ...especially as they w... Voir plus
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Établissement
Changer d'établissementConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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I made an enquiry online about the Peking TV cabinet and used the instore advisory service. The message was picked up within minutes by Ellie who was so incredibly helpful and knowledgeable. I asked t... Voir plus
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Visited OKA Knutsford and were assisted by Louise who was a great help offering advice in store. Louise also arranged to send us a link to purchase the item we were interested in as and when we had r... Voir plus
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I wanted to thank the staff at this store for really taking the time and understanding that it takes to design a beautiful home. I've bought many things form this company over a period to time and enj... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Coordonnées de contact
Conservative Building, Manchester Road, WA16 0LT, Knutsford, Royaume-Uni
- +44 1565 220020
4,7
Excellent
313 avis
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Very helpful advice from Louise at the…
Very helpful advice from Louise at the Knutsford shop
15 mars 2026
Réponse de OKA - Knutsford
Dear Jane,
Thank you for your kind review. We’re so pleased to hear about your visit to our Knutsford store, and we’ll be sure to pass your feedback on to Louise and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
I was looking for the salad servers…
I was looking for the salad servers which weren’t on display.
When I went to pay for a different purchase, I showed them in the brochure to the lady.
She was very helpful and said there were some that had just been delivered.
She found them and unpacked them but the colour was darker than the pair in the brochure.
She offered to unpack more but I was happy with the second pair that she had opened.
Very pleasant experience.
3 mars 2026
Réponse de OKA - Knutsford
Dear Susan,
Thank you for taking the time to share your experience. We’re delighted to hear that the team in our Knutsford store were able to help you find what you were looking for. Your kind feedback means a great deal to us, and we hope you enjoy your new pieces.
Kind regards,
OKA
Réponse de OKA - Knutsford
Dear Customer
Thank you for taking the time to share your feedback. We’re really pleased to hear that your experience at our Knutsford store has been such a positive one, and your kind comments have been passed on to the team there.
We truly appreciate you choosing to shop with us.
Kind regards,
OKA
Lovely shopping experience
I know I can park easily and the staff are very helpful.
I have been buying faux flowers from OKA for a number of years now, they maybe more expensive but they are good quality. Great shopping experience
19 février 2026
Réponse de OKA - Knutsford
Dear Mary
Thank you very much for your kind words. We are delighted to hear that Knutsford team are always friendly and helpful, and that you are happy with the quality and range of our faux flowers.
Thank you for your continued support and we hope that you will visit us again soon.
Warm regards
OKA
Fantastic experience in the Knutsford…
Fantastic experience in the Knutsford shop. So helpful.
Thank you
31 janvier 2026
Réponse de OKA - Knutsford
Dear Philippa
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit and received such friendly and knowledgeable service.
We thank you for choosing OKA and look forward to welcoming you again soon.
Kind regards,
OKA
Réponse de OKA - Knutsford
Dear Delyth
Thank you for taking the time to share your feedback. We are pleased that your order went smoothly and you received prompt delivery. We do hope that you are happy with your purchases.
We thank you for choosing OKA.
Kind regards
OKA
Lampbases/seat cushion
Love my purchase, 2 Persephone table lamps and shades, bold but beautiful. Also bought a seat cushion has filled a corner and added a bit of colour to the room.
15 février 2026
Réponse de OKA - Knutsford
Dear Clare
We're delighted to hear that you love your new Persephone table lamps, shades and cushion! It's great to know they've added such a bold and beautiful touch to your room.
Thank you for sharing your positive experience with us and we hope to welcome you back soon.
Kind regards
OKA
First of all I am very sad to have to…
6First of all I am very sad to have to write this poor review after being a loyal customer and buying many items in the past and planned to in the future ... I am now put off over the lack of customer care at this store. Neptune next time!!! Unsubscribing from the emails now. When locality doesn't matter you loose in the end and all expensive advertising goes out the window.
My experience has not been a positive one today at Knutsford OKA with the store manager ( I think she was as I was refered to her by other staff)who is not flexible at all to the bonkers 14 days return policy . Which tbh I never thought a quality retail outlet would have. It's usually cheap outlets that have a 14 days return policy ... very odd and puts you off buying items to try in your home.
I bought a photo frame which sadly did not fit the picture of my late father that I wanted to put in it. The frame like many in the shop also had marks and glue on it so I went to return it today. But sadly was unable to as it was 1 week over the 14 days due mainly to the fact that I had been away over Feb half term and didn't realise the policy was 14 days ... very disappointing 😞 it smacks of desperation from OKA... please consider the impression this gives and how loyal customers are treated as i was made to feel small and was patronised by this member of staff... almost as if " how dare I ask"
In reply .... I understand the policy but as I said previously a 14day policy is usually applied to lower end retail outlets and not one high end outlets usually have, perception is everything in 2026! And I didn't appreciate the lack of customer service for the sake of a picture frame ... very poor.
Neptune allows returns on most items within 28 days of delivery if they are in original, unused condition.
John Lewis offers a 30-day return policy for unused, resaleable items in original packaging with tags, accompanied by proof of purchase (receipt, delivery note).
THINK YOU MISSED THE POINT OKA
28 février 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Align,
Thank you for taking the time to share your feedback.
We operate a 14-day returns policy for store purchases. As the item was outside of this timeframe, our understanding is that the team offered an exchange as a gesture of goodwill, in keeping with our policy.
We appreciate that this may not have been the outcome you had hoped for. On the day, the team sought to assist as far as possible within our guidelines, and we are sorry if this was not how the situation was perceived.
Kind regards,
OKA
Really helpful pleasant staff.
14 février 2026
Réponse de OKA - Knutsford
Dear Ms Young
Thank you for your kind feedback. We are delighted to hear that you enjoyed your recent visit to our Knutsford store and received such friendly and helpful service. Your comments are truly appreciated, and we hope you will visit us again soon.
Warm regards,
OKA
Always a lovely experience to look…
Always a lovely experience to look around & find
new designs & decorative articles. Am delighted with my orchid & assistants extremely helpful & pleasant.
11 février 2026
Réponse de OKA - Knutsford
Dear Elizabeth
Thank you for your wonderful review. We’re delighted to hear that visiting our Knutsford store is always such an enjoyable experience for you. Creating a welcoming and friendly environment is something we care deeply about, and it’s lovely to know this comes across during your visits.
We are thrilled that you are happy with your orchid and we hope to welcome you back again soon.
Kind regards
OKA
Réponse de OKA - Knutsford
Dear Dr Nathoo,
Thank you very much for your lovely feedback.
We are delighted to hear that you were pleased with both the service and your umbrella. Your comments are truly appreciated.
Kind regards,
OKA
Réponse de OKA - Knutsford
Dear Nicola,
Thank you for your review.
We are so pleased to hear that you found the team helpful during your visit. It is especially lovely to know that Louise was able to assist you and contribute to a positive experience.
Your comments are sincerely appreciated.
Kind regards,
OKA
Love the products!
Love the products and clear instructions of how to purchase via a store.
15 février 2026
Réponse de OKA - Knutsford
Dear Jayne,
Thank you for your kind feedback.
We are so pleased to hear that you love our products and found the purchasing process clear and straightforward. Creating a smooth and enjoyable experience for our customers is something we greatly value.
We truly appreciate you taking the time to leave your review.
Kind regards,
OKA
The staff are great
The staff are great. The shop itself is beautiful. In fact it could live there if you’d let me.
14 février 2026
Réponse de OKA - Knutsford
Dear Diane,
Thank you for your delightful review.
We are so pleased to hear that you enjoy both the store and the team. Your comment truly made us smile — it is wonderful to know that the shop made such a positive impression on you.
We very much hope to welcome you back again soon.
Kind regards,
OKA
I was looking for something specific…
I was looking for something specific which wasn't on display but a very kind lady checked stock and went on the hunt . She was very helpful . A lovely store which friendly staff to help you with any query
10 février 2026
Réponse de OKA - Knutsford
Dear Jackie
Thank you for your lovely review. We’re so pleased to hear you had such an excellent shopping experience at our Knutsford store. It’s wonderful to know our team were both helpful and friendly.
We truly appreciate your feedback and hope to see you soon!
Kind regards
OKA
Amanda was extremely helpful
Amanda was extremely helpful, giving lots of advice & ideas. Amanda was professional & personable, very easy to talk to, making the experience very enjoyable.
3 février 2026
Réponse de OKA - Knutsford
Dear Customer
Thank you very much for your thoughtful review. We are so pleased to hear that your experience at our Knutsford store was a positive one and that Amanda provided such helpful support throughout your visit.
We will be sure to share your kind words with her and the wider team, who will be delighted to know their efforts made a difference.
Thank you for choosing OKA and we hope to welcome you back soon.
Kind regards,
OKA
Thank you Louise
Thank you Louise! We came to the store to choose cushions and throws for a new bed and due to Louise expert eye in an instant created us a new look we hadn't considered, can't wait to get home and put all into place! Customer Service which can't be replicated on-line and so much more enjoyable in person experience thanks again.
15 février 2026
Avis spontané
Réponse de OKA - Knutsford
Dear Zoe,
Thank you so much for taking the time to leave such a thoughtful review.
We are absolutely delighted to read your comments and to hear about your experience in our Knutsford store. It is wonderful to know that Louise was able to help you create a look you love and provide the kind of personal service that makes shopping in store so enjoyable.
Your kind words are truly appreciated, and we hope you enjoy putting everything into place at home.
Kind regards,
OKA
Fabulous quality
Fabulous quality. I have bought a lot furniture over the past few years and everything is so lovely in my home
5 février 2026
Réponse de OKA - Knutsford
Dear Customer,
Thank you for taking the time to leave your review.
We are delighted to hear how pleased you are with the quality of your furniture and that your pieces have made such a lovely addition to your home over the years. Your kind comments are greatly appreciated.
Kind regards,
OKA
Réponse de OKA - Knutsford
Dear Ms Williams,
Thank you for taking the time to share your feedback.
We are so pleased to hear that you enjoyed your visit to our Knutsford store and that you were happy with the products and the convenience of parking. Your comments are greatly appreciated.
We hope to welcome you back again soon.
Kind regards,
OKA
Really happy with our 4 new cushion…
Really happy with our 4 new cushion covers from OKA. They look like and are quality. We ordered online and the delivery was speedy.
Prior to ordering we went in to the Knutsford store to view the item. Two members of staff present, one was friendly and helpful, but, the assistant manager, Louisa, was neither of those things and we felt that we didn’t want to give her the business.
28 janvier 2026
Réponse de OKA - Knutsford
Dear Susan
Thank you for taking the time to share your review. We are pleased that you are happy with your new cushion covers and that the delivery arrived quickly.
At the same time, we are sorry to read that your in-store experience did not meet the standard you quite rightly expected. We recognise how important warmth, attentiveness, and courtesy are and we regret that this was not consistently demonstrated during your visit.
Please be assured that feedback of this nature is taken seriously and is essential in helping us improve the overall customer experience in our stores.
We do hope that you will visit us again soon.
Kind regards,
OKA
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