The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary. They always go out of their way to be helpful, and this has lead to us b... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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Lisez les avis des autres
I think the £10 charge for picking up a cushion cover from store is absolutely ridiculous. It makes one question whether not to buy from OKA an already expensive small item.
Tunbridge Wells has a lovely section in Hoopers Department Store . The staff are friendly and helpful -full of good ideas and advice. I have bought lamps and furniture and been delighted with all my p... Voir plus
L'entreprise a répondu
I found Christian to be an extremely courteous, friendly and professional young man when I popped into Oka recently. He picked out the perfect lamp and shade for my lounge. I will be back to seek his... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Coordonnées de contact
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, Royaume-Uni
- +44 1892 240403
4,7
Excellent
173 avis
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Pick up charge
I think the £10 charge for picking up a cushion cover from store is absolutely ridiculous. It makes one question whether not to buy from OKA an already expensive small item.
11 mai 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Helpful staff member
Helpful staff member, Suzanne, advised and wrapped our gift
15 mai 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Robert
Thank for your taking the time to share your review. We are so happy to read that your enjoyed your shopping experience in our Tunbridge Wells concession, and received such friendly and helpful assistance from Suzanne. We will be sure to pass your comments to the team.
We hope to welcome you back soon.
Kind regards
OKA
The customer service provided by…
The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary.
They always go out of their way to be helpful, and this has lead to us being loyal and repeat customers.
The products are great, and the shopping experience makes it even better, efficient always.
They truly do stand head and shoulders above other retail experiences we have had.
Bravo Oka. We will be back!
15 mai 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Robert
We are delighted that you always enjoy your shopping experience at our Tunbridge Wells store. It's wonderful to know the team always make your visits such a pleasure.
We truly appreciate your kind comments and we look forward to welcoming you back in the future.
Best wishes,
OKA
Réponse de OKA - Tunbridge Wells
Dear Mrs Walster
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Réponse de OKA - Tunbridge Wells
Dear Sue
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team in our Tunbridge Wells store and we hope that you are happy with your purchase.
We hope to welcome you back again soon.
Kind regards
OKA
Oka Tunbridge Wells
We've shopped at Oka Tunbridge Wells a couple of times now. Simona and Chris always give the best service and are always so helpful.
The items we've bought have always been great
9 mai 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Adam,
Thank you for your lovely feedback and continued support. We’re delighted to hear about your experiences in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona, Chris and the team.
It’s wonderful to know you’ve been so pleased with your purchases, and we hope to welcome you back again soon.
Kind regards,
OKA
What a pleasurable shopping experience!
I found Christian to be an extremely courteous, friendly and professional young man when I popped into Oka recently. He picked out the perfect lamp and shade for my lounge. I will be back to seek his advice soon!
9 mai 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Jacqueline,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Christian and the team.
It’s wonderful to know he helped you find the perfect pieces for your lounge, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Ursula and other staff
Ursula in the Tunbridge Wells store was so knowledgeable and helpful, nothing was too much trouble.
products in Oka are beautiful and well made.
just perfect
7 mai 2026
Réponse de OKA - Tunbridge Wells
Dear Charly,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Ursula and the team.
It’s wonderful to know you’re so pleased with both the service and our products, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent communication from start to…
Excellent communication from start to finish. Polite delivery people who checked the condition of the contents before leaving.
Sales staff ( French woman in Tunbridge Wells shop) was not pushy at all and were very helpful in asking questions.
30 avril 2026
Réponse de OKA - Tunbridge Wells
Dear Brian,
Thank you for your kind feedback. We’re delighted to hear everything went smoothly from purchase through to delivery and that you felt well looked after throughout.
We’ll be sure to share your comments with the Tunbridge Wells team, and we really appreciate you taking the time to share your experience.
Kind regards,
OKA
Oka at Hoopers
Tunbridge Wells has a lovely section in Hoopers Department Store . The staff are friendly and helpful -full of good ideas and advice. I have bought lamps and furniture and been delighted with all my purchases . Flower arrangements are offered by Suzanne and she has an excellent eye . My vase of flowers is really lovely . Definitely a place to visit!
1 mai 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Annette
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team at our Tunbridge Wells store. It’s wonderful to hear that your visits are consistently positive, and we hope to welcome you back again soon.
Kind regards,
OKA
Fantastic staff and beautiful products
We had such a fantastic experience at the Oka store in Hoopers. Suzanne went above and beyond helping us choose cushions for our new sofa, creating different combinations and giving us time to really think it through. Even though we walked in just before closing, we never felt rushed — just welcomed and looked after. We left feeling appreciated, which is something you don’t often find in retail anymore.
25 avril 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Alex,
Thank you so much for your thoughtful feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Suzanne and the team.
It’s wonderful to know you felt so well looked after during your visit, and we hope you enjoy your new pieces. We look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff
Namely, the staff member who served us was extremely patient and helpful.
Love the products and the discount certainly encouraged us to buy.
24 avril 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Customer,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Tunbridge Wells store and that you had such a positive experience with the team.
We really appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful well designed products
Beautiful well designed products, exclusive knowledgeable staff and a super stylish shopping environment! Love OKA!
4 avril 2026
Réponse de OKA - Tunbridge Wells
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Although their products are excellent…their delivery charges are outrageous
Although their products are excellent their delivery costs are an insult.
I recently purchased a light from their concession in Tunbridge Wells at a cost of over £200 and had to pay a delivery cost even if I used a pick up in store.
So I have to pay for my petrol (and time) to travel back to the store AND pay for delivery to the store....ridiculous!!
What an avaricious company.....
NOT impressed as you will gather.....
17 avril 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Mr Hancox,
Thank you for your review. We are glad to hear that you are pleased with our products, though we are sorry to read your comments regarding the delivery charges.
We appreciate that this may not align with expectations, particularly when collecting from store. Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Elegance
We visited the beautiful Tunbridge Wells store and very much appreciated the help we received from Simona with her care and artistic eye in helping us find the perfect lamp and lampshades. Thank you very much!
15 avril 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Richard,
Thank you for your lovely feedback. We’re delighted to hear about your visit to our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona and the team.
We’re so pleased she was able to support you in finding the perfect pieces, and we hope to welcome you back again soon.
Kind regards,
OKA
Outstanding service as always!
3 avril 2026
Réponse de OKA - Tunbridge Wells
Dear JP
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Customer service at Oka Tunbridge wells
It’s always a pleasure to visit our local Oka store in Tunbridge Wells. The displays are amazing and the sales assistants are so help and knowledgeable of all the products. Simona is absolutely fantastic her knowledge of interior design is incredible. Feel very safe in her hands. Always a pleasure to speak to her and get her professional advice on creating the perfect space. Whether that’s a smug room or choosing pieces for a chateau. Amazing
6 avril 2026
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Wendy
Thank you for your wonderful review.
We’re delighted to hear that your visits to our Tunbridge Wells store continue to be such a positive and personal experience. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for, and we will be sure to share your kind words with Simona.
Thank you for choosing OKA and we look forward to welcoming you back soon.
Warm regards
OKA
I had a lovely lady Simona who helped…
I had a lovely lady Simona who helped me purchase my table. She was extremely helpful.
24 mars 2026
Réponse de OKA - Tunbridge Wells
Dear Richard
Thank you for your lovely review. We're delighted to hear you had a positive experience with Simona in our Hoopers Tunbridge Wells store. It’s wonderful that her warm, helpful and knowledgeable approach left such a great impression.
Your feedback means a lot to us and we hope that you are happy with your new table.
Kind regards
OKA
I recently purchased a large sofa
I recently purchased a large sofa, various cushions for the sofa and 8 dining chairs from Oka. I’m delighted with all the purchases but particularly want to mention the service I received from Suzanne (at the Tunbridge Wells store). She was so patient, has a wonderful eye, gave fantastic advice and was absolutely delightful to deal with.
1 décembre 2025
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Rosemary
Thank you for sharing such kind and generous comments about your recent experience.
It is always a pleasure to know when our team’s expertise and service help customers find pieces they truly love, and we are thrilled that Suzanne was able to support you so well during your recent visit.
We truly your support and we hope you enjoy your beautiful new furniture for many years to come.
Best wishes,
OKA
Terrible customer service in Tunbridge Wells
I purchased a Peking tv cabinet at Oka recently and had a bit of a "Pretty Woman" moment when I visited the Oka store in Tunbridge Wells, when I went to view the item prior to purchasing it. I was not well dressed as I had been working on my new home and didn't have time to change. The in store staff were very unattentive and I felt completely dismissed by them, whilst other customers were getting the red carpet treatment.
I was prepared to order in store and actually the store display and styling was so good that I was tempted into buying some additional accessories to complete the look, so 10/10 to Oka for that. Your in store staff however will have missed out on a good commission ( if they get commission) because I ended up spending just under £2,000 on line.
I absolutely love my purchases, which arrived on time recently, but was a bit disappointed to find that 1 item was not in stock and has a 1 month delay for delivery. Perhaps new items should be held back from display until they are actually available in order to avoid customers being disappointed?
Outside of the above I had an excellent experience with Oka, I love their products and highly recommend shopping with them, just try to avoid the Tunbridge Wells branch!!!!
18 mars 2026
Réponse de OKA - Tunbridge Wells
Dear Elaine,
Thank you for taking the time to share your feedback. We are delighted to hear that you love your purchases and had a positive experience overall, however we are very sorry to read about your visit to our Tunbridge Wells store.
This is not the level of service we expect to provide, and we sincerely apologise that you felt dismissed during your visit. Your comments have been shared with the relevant team so that this can be reviewed and addressed.
We are also sorry to hear about the delay on one of your items and appreciate your feedback regarding stock availability in store displays.
Thank you again for bringing this to our attention, and we are pleased that you are enjoying your purchases.
Kind regards,
OKA
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