Suzanne was so helpful & patient. I had trouble deciding what pattern went with the other & she immediately knew how to make it work, the cushions in my bed look gorgeous . She was very helpful with m... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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Lisez les avis des autres
When I came into the shop the item I was looking for wasn’t available. Nawel called me when it had come into stock and we went and purchased. Personal service like that doesn’t really exist anymore an... Voir plus
L'entreprise a répondu
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... Voir plus
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I had a reply to a previous review but cannot reply to it. It wasn’t about the code having expired which I hadn’t realised or that it was online but that the Manager didn’t know what I was talking... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Coordonnées de contact
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, Royaume-Uni
- +44 1892 240403
4,8
Excellent
248 avis
Demande des avis aux clients
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Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de OKA - Tunbridge Wells
Dear Dorothy,
Thank you for your lovely feedback. We're so pleased to hear that our team continues to make a brilliant impression! Your kind words mean a great deal to us.
Warm regards,
OKA
Réponse de OKA - Tunbridge Wells
Dear Mr Howard
We appreciate your feedback and are sorry our service did not exceed your expectations. We always aim to provide a high level of customer service, and it's disappointing to hear that we fell short in your case. Please rest assured that we take your comments seriously and will address this with our team to ensure that all customers feel welcomed and valued.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Great customer service
Great customer service, always polite, helpful, knowledgeable and friendly
15 mai 2025
Réponse de OKA - Tunbridge Wells
Dear Jennifer,
Thank you for your kind words. We're so pleased to hear that you consistently receive polite, helpful, and knowledgeable service from our team. Your feedback means a great deal to us, and we look forward to welcoming you back again soon.
Warm regards,
OKA
Réponse de OKA - Tunbridge Wells
Dear David,
Thank you for your kind words. We’re so pleased to hear you found our team friendly and helpful. We hope to welcome you back again soon.
Warm regards,
OKA
Assistant was very helpful am provided…
Assistant was very helpful am provided everything we asked for.
10 mai 2025
Réponse de OKA - Tunbridge Wells
Dear Michael
We're delighted to hear about your positive experience at our Tunbridge Wells location! It's wonderful to know our team provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
Always a great experience
Always a great experience. Lovely helpful and friendly staff. I love OKA!
7 mai 2025
Réponse de OKA - Tunbridge Wells
Dear Mrs Campbell
Thank you for your wonderful review! We are thrilled to hear that you had another great experience with us.
Our team are dedicated to providing excellent customer service, and we hope you enjoy your new cushion covers!
Kind regards
OKA
I had a fantastic experience at OKA in…
I had a fantastic experience at OKA in Tunbridge Wells yesterday thanks to two amazing shop assistants, Chris and Suzanne. I was feeling completely stuck and overwhelmed about how to dress my sofa and sitting room. After showing them a few pictures, they took the time to understand my style and gave me loads of helpful suggestions and creative ideas. They demonstrated different combinations and really opened my eyes to new possibilities I hadn’t considered. Their knowledge, patience, and enthusiasm made the whole experience enjoyable and inspiring. Highly recommend!
3 mai 2025
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Jayne
We're so happy to hear that you had a fantastic experience in our Tunbridge Wells store.
We truly appreciate your positive feedback regarding the assistance you received in styling your sofa and sitting room. It's great to know that our team was able to understand your style, offer helpful suggestions, and inspire you with new ideas. We're glad their knowledge, patience, and enthusiasm made your visit enjoyable.
Kind regards
OKA
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. The store is beautifully laid out. I could have spent a lot more if money were no object
1 mai 2025
Réponse de OKA - Tunbridge Wells
Dear julie
We appreciate your kind words!
It's wonderful to hear that you found our team helpful and knowledgeable, and that you enjoyed layout of our Tunbridge Wells store. We strive to create a welcoming and inspiring environment for our customers.
We thank you for your support and hope to welcome you back soon!
Best regards
OKA
Réponse de OKA - Tunbridge Wells
Dear Janet
We really appreciate your kind words and are glad you had a positive experience in our Tunbridge Wells store.
Best regards
OKA
Staff very helpful and look proud to…
Staff very helpful and look proud to work for Oka.
12 avril 2025
Réponse de OKA - Tunbridge Wells
Dear Noel
Thank you for your kind words!
We're delighted to hear that our staff made a positive impression on you. We strive to create a welcoming and supportive work environment, and we're glad that it shows in our team's interactions with customers.
Best regards
OKA
The extra mile
Oka has always interesting stock, lovely decorations and staff that go the extra mile.
I keep coming back.
B., Sevenoaks
4 avril 2025
Réponse de OKA - Tunbridge Wells
Dear Mrs Lanzinger-Bates
We appreciate your kind words and are delighted to hear you enjoy our stock and the extra effort our team in our Tunbridge Wells concession puts in.
We're absolutely thrilled you keep coming back and hope to continue providing you with a positive experience.
Best regards
OKA
Wonderful design guidance
Simona and Chris, a wonderfully helpful team at Oka Tunbridge Wells. So patient and with great ideas. Thank you both!
Paul & Sam
28 mars 2025
Avis spontané
Réponse de OKA - Tunbridge Wells
Dear Paul and Sam
We're so glad to hear you had a positive experience with Simona and Chris in our Tunbridge Wells store!
It's wonderful to know they were able to provide you with the help and ideas you needed. We appreciate your kind words and will share your feedback with them.
Best wishes
OKA
Réponse de OKA - Tunbridge Wells
Dear Lucy,
Thank you for your kind words! We're delighted to hear that you received super helpful service at our Tunbridge Wells store. We truly appreciate your support and look forward to welcoming you back again soon!
Best regards,
OKA
Excellent service and advice
26 février 2025
Réponse de OKA - Tunbridge Wells
Dear Marie,
Thank you for your kind words! We're delighted to hear that you had a great experience with our service and advice. Your feedback means a lot to us, and we look forward to welcoming you again soon!
Kind regards,
OKA
Tunbridge Wells staff very helpful in allowing us to take two lamps home to try in our own surroundings in order to make a decision
Tunbridge Wells staff very helpful in allowing us to take two lamps home to try in our own surroundings
25 février 2025
Réponse de OKA - Tunbridge Wells
Dear Brenda,
Thank you for your kind words! We are delighted to hear that our Tunbridge Wells team was able to assist you and provide the flexibility to try the lamps at home before making a decision. We always strive to offer the best experience for our customers, and your feedback means a lot. I hope the lamps look perfect in your space!
Kind regards,
OKA
Lovely cushions.
5 février 2025
Réponse de OKA - Tunbridge Wells
Dear Diana,
Thank you for your feedback! We're delighted to hear you're enjoying your cushions. We hope they bring extra comfort and style to your space!
Best regards,
OKA
Another stunning cushion!!
Another fabulous quality, beautiful cushion!! Great service as always too!!
28 janvier 2025
Réponse de OKA - Tunbridge Wells
Thank you for your lovely feedback! We're thrilled to hear that you're enjoying another beautiful cushion and that our service continues to meet your expectations. We appreciate your support and look forward to serving you again soon!
Best regards,
OKA
Manager not suited to retail!
I bought a clearance item today and the manager was so unfriendly and unhelpful that we nearly gave up, despite really wanting the item! Some of the other staff (notably Chris) were really nice and helpful, but today’s manager should be looking for a job where she doesn’t have to interact with other human beings!
4 février 2025
Réponse de OKA - Tunbridge Wells
Dear Martina,
Sorry to hear about your experience, and thank you for sharing your feedback. We strive to offer a positive shopping experience, and we’ll be looking into this further to ensure we continue to meet customer expectations. We appreciate your comments and hope to have the opportunity to serve you better in the future.
Kind regards,
OKA
Professional fast friendly service…
Professional fast friendly service lovely atmosphere in the shop, the staff for a credit to the organisation.
4 février 2025
Réponse de OKA - Tunbridge Wells
Dear Robert,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. It's great to know that the professional, fast, and friendly service, along with the atmosphere in the shop, made an impact. We’re proud of our staff and appreciate you recognising their efforts!
Kind regards,
OKA
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