Olectrical Avis 

274
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fast delivery, and the light looks stunning now it's up. Will definitely be looking for more to add to the garden.

Noté 3 sur 5 étoiles

Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Voir plus

Noté 4 sur 5 étoiles

Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Voir plus

Noté 5 sur 5 étoiles

Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Voir plus

À propos de l'entreprise

  1. Magasin d'électronique

Écrit par l'entreprise

Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

274 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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4,3

Tous les avis

(274)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

2ft LED Batten lights

2ft LED Batten lights. Quality better than expected. Best on price with communication and delivery first class. Would definitely recommend this company.

10 juin 2022
Noté 1 sur 5 étoiles

Terrible

Terrible, no customer services took my money now won't answer calls or emails . Avoid like the plauge. Update finally did get my money back

8 juin 2022
Avis spontané
Logo de Olectrical

Réponse de Olectrical

Dear Mr. MCconnell, we are so sorry that you did not have a good experience with us. We are in the middle of change of management and we sincerely apologize for the lack of service you received. We can now confirm that the services are up and running and we assure you of the high quality of service now and in the future as well. We just hope you give us another chance to serve you.
Kind regards, Team Olectrical

Noté 2 sur 5 étoiles

Delivery speedy

Delivery speedy, 1 of the 4 lights is dull and only half lit up! Very light and cheap feeling so will see how long they last!

30 avril 2022
Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, ordered Tuesday arrived Wednesday next day! Will certainly buy from them again. Anyone asks will definitely recommend.

28 avril 2022
Noté 4 sur 5 étoiles

Sorted out in the end 👍🏻

I previously left a very bad review due to non delivery of my items and lack of communication from the company.

After I left the review on here I was called by the owner of the company and to be fair they have been brilliant in firstly delivering my original items.
Although they weren’t suitable for my application I messaged him again and they arranged with customer services for me to return them and sent me a full refund

All sorted in the end thanks guys 🤙🏼

23 avril 2022
Avis spontané
Noté 1 sur 5 étoiles

Paid for the materials but still have…

Paid for the materials but still have not received them. When I called the customer service, no one answered the phone. I have left a message, no respond either. Will never buy anything from them again.

22 avril 2022
Noté 1 sur 5 étoiles

Ludicrous

Poor delivery and even worse phone answering. I ordered an item for a job which was time sensitive, the item was due for next day delivery and a week later i've still not even had a dispatch notification.
Apparently if i want to return the item, when it arrives, it will cost me £8 plus shipping.

22 avril 2022
Noté 5 sur 5 étoiles

Not having much success with these…

Not having much success with these units - ordered one and hit was delivered tin complete - the box had been opened at some time and the mains adapter was missing. Returned the unit and ordered a replacement - that unit did not work ( would not join the network ) so that has now been returned. I did use the technical help line and got to speak with someone who understood the issues and promised resolve them for me - but I have given up waiting. Now I waiting for 2 refunds !!!

Update - Olectrical have been very helpful in resolving these issues and have liaised with Ener-J and supplied a replacement unit that worked first time - now just need to hear from Ener-J !

16 avril 2022
Logo de Olectrical

Réponse de Olectrical

Dear Mr. Cann, we sincerely apologize for your experience with our service and product. Please give us a chance to rectify the error. We will thoroughly investigate internally about the issue and we assure you that this is a very rare occurrence. One of our customer services adviser will phone you tomorrow during business hours and understand how we can resolve the issue for you in best possible way. We are immensely grateful for your business and thank you for giving us a chance to improve.

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