Oliver Bonas Avis 

1 730
•
TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Product dress purchased in the sale. Beautiful material. Really pleased although being only 5ft 2inch tall will need to shorten the lengh to make it midi lenth for me. This is the one issue that sto... Voir plus

Noté 1 sur 5 étoiles

EVRI email advised delivery between 6pm and 7pm. Delivery came at 3.28pm and I was not at home. The email confirming delivery showed a parcel being handed over at a white front door. My front door is... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Navigating the colourful Oliver Bonas site was very easy. I quickly found the items I wanted to buy, but did spend some time browsing the site generally. So much to see and so much to want too! Ord... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

If you are going to sell a product it should be available to view in at least one store in a reasonable distance, so wasn’t happy that the only way I could see a chair was to pay £35 to get it deliver... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique d'accessoires de mode
  2. aussi dans
  3. Bijouterie
  4. Boutique de sacs à main
  5. Magasin de meubles
  6. Magasin de vêtements pour femmes
  7. Miroiterie

Informations provenant de diverses sources externes

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 89 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(1 730)

728 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Goods haven't arrived yet.

Goods haven't arrived yet.
The goods have arrived this afternoon.
But thank you for getting back to me promptly.

25 octobre 2026
Avis spontané
Logo de Oliver Bonas

Réponse de Oliver Bonas

I'm sorry to hear that your order hasn't arrived yet. I can understand how disappointing that must be.
Please could you contact us at askus@oliverbonas.com with your order number and any delivery details you have? The team will be happy to take a closer look and help get an update for you.

Noté 5 sur 5 étoiles

Blue stripped dress purchased in the sale

Product dress purchased in the sale. Beautiful material. Really pleased although being only 5ft 2inch tall will need to shorten the lengh to make it midi lenth for me. This is the one issue that stops me from ordering more clothing especially if the hems are scolloped.
Delivery service brill.

25 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Very poor delivery by Evri

EVRI email advised delivery between 6pm and 7pm. Delivery came at 3.28pm and I was not at home. The email confirming delivery showed a parcel being handed over at a white front door. My front door is dark grey! Close examination of the parcel being handed over showed it was not my address but it did give me a clue as to where my parcel might be. EVRI did not advise me as to where my parcel was delivered.

24 octobre 2026
Avis spontané
Logo de Oliver Bonas

Réponse de Oliver Bonas

I'm sorry to hear your next day delivery didn't arrive in time, especially as it was intended as a gift.
While I'm glad the delivery charge was refunded, I completely understand your disappointment. Thank you for sharing your feedback about our courier service, and I'll make sure your comments are passed on to the relevant team. Team OB

Noté 1 sur 5 étoiles

I have not received an email yet…

I have not received an email yet stating that I can collect so why are you asking me this pointless question?

25 octobre 2026
Avis spontané
Logo de Oliver Bonas

Réponse de Oliver Bonas

I understand why being asked that question would have been irritating, sadly this is sent automatically.

If you'd like us to check the status of your Click & Collect order, please email us at askus@oliverbonas.com with your order details, and we'll be happy to take a closer look for you. Team OB

Noté 1 sur 5 étoiles

0 rating

0 rating. No parcel left today, apparently delivered at 12.35

24 octobre 2026
Avis spontané
Logo de Oliver Bonas

Réponse de Oliver Bonas

I'm sorry to hear this. I can understand how frustrating it must be to receive a delivery notification when no parcel has actually arrived.

If your order is showing as delivered but you haven't received it, please email us at askus@oliverbonas.com with your order number and any details you have. Our team will be happy to take a closer look and help get this resolved for you. Team OB

Noté 5 sur 5 étoiles

I love Oliver Bonas!

I love Oliver Bonas! Love having a look online and seeing whats new and popping into the store and having a look when I'm close by. My new dress and skirt are fab, I'm very happy. Great quality and delivered quickly too.

22 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Parcel not recieved

Parcel not recieved. Evri says delivered but I have not received it.

24 octobre 2026
Avis spontané
Logo de Oliver Bonas

Réponse de Oliver Bonas

You're absolutely right. If you haven't received an email confirming that your order is ready to collect, we shouldn't be asking you whether you've collected it.
If you'd like us to check what's happening with your order, please email us at askus@oliverbonas.com with your order details and we'll be happy to look into this for you. Team OB

Noté 5 sur 5 étoiles

Clothing that is a bit different.

Very helpful, friendly and polite staff in my local Hitchin shop. A member of staff was always available by the changing room to assist with exchanging one size for another. One minor complaint, the sizing of the clothing is vastly inaccurate. Good customer service. Thank you.

23 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

When you don’t know what you want

When you don’t know what you want, you want Oliver Bonas.
Inspiration plus great huge selection and fun products.
Well made items, great prices and fast delivery.
I needed a new doormat and I found a stunning one. While I was looking saw a fab lead for my new puppy.

20 octobre 2026
Avis spontané
Noté 3 sur 5 étoiles

It's more the delivery service.

It's more the delivery service.
They said they had delivered the parcel but they havnt!!!!

22 octobre 2026
Avis spontané
Logo de Oliver Bonas

Réponse de Oliver Bonas

I'm sorry to hear this. I can completely understand how frustrating it must be to be told your parcel has been delivered when it hasn't actually arrived.

If the tracking is showing as delivered and you're still unable to locate your parcel, please contact us at askus@oliverbonas.com with your order number. We'll be happy to look into this with our delivery partner and advise on the next steps. Team OB

Noté 5 sur 5 étoiles

Web Order and delivery

Oliver Bonas has beautiful products, good quality and stand out design.
I ordered a cardigan which was in the sale (I do own other products - clothing accessories and home wear) and this was my first web order. It came very quickly, beautifully packaged and I’m really pleased with it.

23 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Order arrived damaged but so quickly resolved!!

I had ordered a stained glass wall art and unfortunately it arrived smashed as was poorly packaged in only cardboard. I raised this on the online chat the following day when it became available and was immediately offered a refund or replacement. As it is a gift I opted for a replacement and the advisor had already offered to request extra packaging for it. It was sent with next day delivery and arrived today amazingly packaged and is beautiful! The customer service I received was great and will definitely order again thanks to the quick and painless resolution!

22 octobre 2026
Avis spontané
Noté 3 sur 5 étoiles

The shipping is so bad

The shipping is so bad. Opted for next day delivery, 3 days in and still waiting for it. Was meant to be given as a gift and didn’t get it in time. They refunded the shipping, but still, can’t rely on getting an item in time. Please opt for better shipping methods, like DPD. Far more reliable than what you currently use.

23 octobre 2026
Avis spontané
Logo de Oliver Bonas

Réponse de Oliver Bonas

I'm sorry to hear your order didn't arrive in time, especially when it was meant to be a gift. I can completely understand how frustrating and disappointing that must have been after paying for next day delivery.

While I'm glad the delivery charge was refunded, I appreciate that this doesn't make up for the inconvenience or the fact that you couldn't rely on receiving your order when expected. Your feedback about our delivery service has been noted, and I'll make sure it's shared with the relevant team, including your comments about alternative couriers. Team OB

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