Oliver Brown Avis 

Their online service is awful, they don't reply to emails, when you try and call them you can never get through and speak to someone. My online experience of dealing with them has now put me off going instore, whereas in the past when I have gone instore I found their face to face service to be good. For a store which is at the higher end of the market they really need to sort out their online and customer services as it is letting the brand reputation down.

I am a big fan of 'traditional' looking dinner suits, and upon noticing that Oliver Brown use barathea, but describe their suits as fitted, I ordered an ex-rental.

In fairness, their website suggests ordering a size smaller than usual, and so perhaps not surprisingly the 42R jacket I ordered was pretty big on me.

The trousers, however, are a different story. The website says fitted, and the picture of the model wearing the suits, clearly shows a tailored, slim fit suit.

I was thus pretty surprised when a pair of trousers measuring 24.5'' across at the hem, and 29'' across the thigh turned up in the post. As a comparison, a standard (non-skinny) pair of suit trousers will measure 19-20.5'' at the hem.

They are simply huge, (and I say this as someone with big thighs, who normally finds trousers quite tight), and because they have a pleat, there is a limit to how much they can be taken in.

My gripe is that they bear NO relation to what the model is wearing, and can in no way be described as tailored, or fitted.

The quality is fine, and they have a traditional feel to them, but I haven't seen suit trousers styled like this since the 1950's, hence it makes me wonder how old they are.

Sadly, I cannot return them , because I asked them to take the hem up. Given the above, I believed I would be getting a pair of trousers that were wearable, with a few tweaks here and there.

Oliver Brown should be far more transparent.