ollypet.com Avis 

21
TrustScore 3.5 sur 5

3,4

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Never received product after six weeks. Contacted company twice via their website - no response. Facebook messaged - they responded and said would refund, but no refund ever came. Product never came... Voir plus

Noté 5 sur 5 étoiles

Ollypet's goods are wonderful! My pets adore them, and I can attest to the high quality. I've recommended Ollypet to far too many friends and family members, and I can't say enough excellent things ab... Voir plus

Noté 5 sur 5 étoiles

Actually, I do not write reviews often, but i would like to share this experience!  So, I ordered a set of collars for my puppies, but they never showed up. So, I have contacted Ollypet directly.... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Disappointing experience. Ordered from them based on their marketing as a family business with unique pet items. Ordered on March 2nd. US orders are supposed to be shipped from their US warehouse. No.... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

21 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(21)

0 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Never received product after six weeks, no refund either!

Never received product after six weeks. Contacted company twice via their website - no response. Facebook messaged - they responded and said would refund, but no refund ever came. Product never came. Had to file chargeback with my credit card company. That is still pending. I would discourage anyone from doing business with this company. They are unresponsive and do not deliver- but they do take your money!

24 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

Disappointing experience

Disappointing experience. Ordered from them based on their marketing as a family business with unique pet items. Ordered on March 2nd. US orders are supposed to be shipped from their US warehouse. No. My item is still in China. Sent three emails and received no reply.

15 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

I was pleasantly surprised by how…

I was pleasantly surprised by how quickly the item arrived and how well it met my expectations. It appears to be of high quality and works well.

14 mars 2022
Logo de ollypet.com

Réponse de ollypet.com

Thank you so much for your feedback! Hope to see you again in our online shop:)

Noté 5 sur 5 étoiles

Great, but logistics need to be improved.

Actually, I do not write reviews often, but i would like to share this experience! 

So, I ordered a set of collars for my puppies, but they never showed up. So, I have contacted Ollypet directly. They have apologized and offered to reship the order. 

In four days, I got my order and cute little charms as a gift for my pups. The service is good. Maybe they need to improve their logistic methods, but the overall experience was great! super friendly!

11 mars 2022
Avis spontané
Logo de ollypet.com

Réponse de ollypet.com

Thank you for your valueble review. We are working on logistic issues and it will be improved. Sorry for delay!

Noté 1 sur 5 étoiles

I ordered products 25 January 2022

I ordered products 25 January 2022. Sent email asking when would it be dispatched 2 February 2022. Have still not received items or an email saying items have been dispatched????

22 février 2022
Logo de ollypet.com

Réponse de ollypet.com

Hello! I have checked your order, our team is going yo reship this order, as well as refund this order. Apologizing for issue. we have got into logistic issues and surely, we will do our best to solve it! Sorry, again!

Noté 1 sur 5 étoiles

I still have not received our package

I still have not received our package. I sent an email over a month ago and I did not receive an answer.

21 février 2022
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Réponse de ollypet.com

Hello, we have issued the refund, I am apologizing for this. we have got into logistic unpredictable issues and surely, we will do our best to solve it! I have arranged replacement for this order! Sorry, again!

Noté 1 sur 5 étoiles

Do not purchase

Do not purchase . They do not respond to customers emails. I ordered Jan 4 th and it’s Feb 9 th . No refund . No product. Tracking shows it’s sitting in China.

10 février 2022
Logo de ollypet.com

Réponse de ollypet.com

Hello! We have issued refund. I am checking and I can see, that order LY973696493CN
Delivered on
17/02/2022. We are apologizing for these logistic issues.

Noté 5 sur 5 étoiles

Ollypet is the Best

Ollypet's goods are wonderful! My pets adore them, and I can attest to the high quality. I've recommended Ollypet to far too many friends and family members, and I can't say enough excellent things about the company and the service I received.

14 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

prices are great

They have excellent products; my golden retriever enjoys the toys I purchased from them. I've already ordered from this company a few times with no problems.
Please keep up the good work, and best wishes for new customers!

9 septembre 2021
Avis spontané
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Réponse de ollypet.com

Thank you for your wishes! Hope to see you again!
Best regards,
Ollypet

Noté 1 sur 5 étoiles

Have not yet received order or an update

Have not yet received the order or even an update on order

9 septembre 2021
Logo de ollypet.com

Réponse de ollypet.com

Hello!
I am going to help you with this issue.
Order 1091 has tracking number AS722717070CN
Order was shipped and you can check this tracking number on our website, once you log in account.
If there are any questions, please, contact us support@ollypet.com
Best regards,
Ollypet

Noté 1 sur 5 étoiles

I have not received what I ordered yet

I have not received what I ordered yet. I would like to know where my merchandise is at. I cannot rate you if I have not received the product. Can you please find out where my merchandise is at?

7 août 2021
Logo de ollypet.com

Réponse de ollypet.com

Hello!
I am sorry, that you have not receive yet order.
Free shipping takes 10-15 days.
But according to tracking number, it will be delivered in a few days:)
I have contacted with you trough email with details!
Best regards
Sofia from Ollypet

Noté 5 sur 5 étoiles

Ollypet Store

Ollypet is great store to buy cute outfits and toys for your dog. The little dress I purchased is well made and adorable. They are one of the few shops that comments on social media posts which makes you feel part of the company. I’ve not met a company as friendly as them.

3 août 2021
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Réponse de ollypet.com

Thank you so much for your feedback!!!☺️ Woof!!!🐶

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