OluKai Avis 

I ordered my husband a pair of Olukai shoes for Father's Day and they were too big. I ordered the smaller size and they fit. When I called to return the first pair it was outside of the 30 day return window but because it was a gift and they allowed me to return the shoes. I got Christopher on the line and he was so positive and helpful. The entire exchange was quick and they made the return easy with a QR code and I can drop them off at a nearby UPS store to return. I don't know yet how the shoe holds up but the customer service was fantastic.

They really don’t have a customer service department. Calls are answered by a machine. They have an option of getting a call back. They lie. I tried the AI chat. It kept dropping out. After numerous tries, I finally got my message through. The reply from AI was that I had to go through a live agent. I was promised that I would be contacted by email. Good luck with that. This all started with me trying to use a gift card. There was no way to enter it. The order placed and was charged to my card. I was trying to have the amount of the gift card refunded and replaced by the amount of the gift card. The AI ‘person’ said this was impossible. I would only recommend them to someone I really hated.

My initial review was based on an extremely high level of frustration. I had never used AI before and wasn't sure about it. I was forced to use it since talking with a real person was impossible. Once I started using AI, I was very impressed. It was like speaking with a real person except it was quicker and more accurate. The recommendations I have for OluKai are to improve their order forms an process so that using gift cards is not a challenge and to somehow communicate that AI is their customer service and don't waste time and energy trying to talk to a real person. I noticed on other reviews that their customer service was rated very low. Better communication up front by OluKai would alleviate many of the problems and frustrations experienced by their customers. As I stated earlier, using AI was not a challenge, in fact, it was almost a pleasure.

Purchased sandals and shoes on a Thursday nothing for 5 days then I recieve an email stating they refunded my money for the sandals. I didn’t want a partial order I wanted both items. I contact support and they said well you have to accept them and then return them. If I’m paying $250 for sandals and shoes I expect what I paid for. This was my first purchase with the company and there won’t be another.

Honestly one of the worst after buy customer service experience ive had a years. Takes days to get a response if you are looking for a warranty replacement and by the time they respond back they are out of stock for the replacement you are looking for. Im so surprised they are not more responsive...I own probably around 12 products from them and I will not be buying or promoting their products anymore. I really liked this company, but something is not right here.

Update: Looks like they are completely ignoring me now and blocked my phone number so I cant call...

Been ordering their great products for years however their website, “Virtual” assistant, and customer service is the worst I have ever experienced!
Trying to connect with a human being who hopefully have a higher IQ than their AI, which must stand for “absolutely idiotic” is impossible which equates to me not ordering product and them Lodi g money!
Does it get any stupider than this from a business stand point!

Hi I have just ordered and got my goods super fast from omukai europe - thx 😊👍

I was so excited to get my shoes but it went all down hill from there. They are not sized properly. I always wear a 9 1/2 and the shoes were more like an 8. To further the frustration, I emailed the company, got no reply. I called and got a nice guy on the customer service line but he couldn't give any guidance about what size to reorder, and returning is not simple as I work on a remote island off the coast of Maine. Frustrated!

UPDATE to Ulukai: I have already emailed you with specifics. Please see your inbox from Tuesday at 3:28 and another email to you Wednesday at 12:34. Today is Friday and I am still awaiting a response from you. Thank you.

2nd update:
My personal details are in the emails. My experience with ulukai are in the above review. I don’t understand why you are failing to respond with a solution/refund/apology.

Online Olukai have a very good reputation but Trustpilot the rating is poor, so I was hesitant. However, these (Mens Ohana) are exactly what was looking for. Extremely comfy without being worn in, so I imagine they'll get even better. A few bad reviews for wear so we'll see how we get on.

y family and I have purchased many shoes from Olukai and have been very pleased with the products. We found them to be of decent quality but not cheap.
We will not be ordering anymore shoes in the future because of their return policies and customer service. after many emails, phone calls etc. we were never able to speak to a real live person to explain our situation and resolve the problem. Customer service is everything in this modern age and Olukai does not have any customer service.

I ordered a pair of Ladies, size 8 $80 flip-flops, when the package arrived today, I received a pair of men's size 13 sneakers. There is no way to call this company. Their phone just rings and rings and then says you need to contact them via email or by using the chatbot. They sent me a return label but refused to send my original order to me until they got the wrong order back. After complaining again and saying this is horrible customer service. They just said sorry. We're working on it. Ridiculous!

Fantastic customer service! Great quality product!

Great sandals and even better customer service! I had my mail stolen and Olukai replaced my order - it wasn't their fault and they didn't have to but the did anyway. Truly great service.

The best Sandels you will ever buy. They are extremely comfortable and well-made. I wear them daily and have gone on hikes in them many times, and they still last years and are so comfortable it is ridiculous

I bought a pair of Maloã leather tan shoes in July 2025. The shoes arrived and are beautifully made. I wore them a few times during the summer months and then not at all during the UK winter months. Overall I’d say light wear since I received them. However the rubber grip pods incorporated into the sole of the shoe have already worn down significantly. So much so that when it is wet the shoes become very slippy as the leather sole does not grip like the rubber is supposed to. I raised by this as a manufacturing flaw but Olukai do not see it as such and refuse to accept my claim. I’d have expected the shoes to last more than a few months, especially given the price. Very disappointed with their stance on this.

The shoes I ordered were too big and they are making it impossible to exchange them.

Do not trust this company! I sent back a pair of shoes that were too small and never wore them. No exchange, no refund, no customer service.

This company has the most frustrating and unhelpful customer service. They have no phone support, their chat bot is useless and they will not call you after multiple days of request for a call.

Super comfy slipper , looks like it will last an age , plus removable footbed for washing .
I went ahead and purchased a pair of Flip flops too on the basis of the quality of the moc slippers .. maybe not the cheapest in town , but built like tanks really .. both the slippers and flip flops ( thongs ) . Buy once , buy right 😉

The rubber material on the slides is rock hard. Ouch! In the trash. Keep this crap in Hawaii and don't send it to the mainland.

I received a birthday gift of Olukai sandals that were to large. I was able to exchange the sandals for a new pair that fit me. The experience in working with their "aloha" team was outstanding. Special kudos to Jasmin.