OluKai Avis 

I bought 3 items Very stylish but sizing is way off and only 1 of the 3 is comfortable one was too small one too large and all overpriced

Olukai Australia has the worst customer service possible.

I paid $200 for a pair of leather sandals and assumed I was buying quality. Bought them at end of summer last year and left them in the box until this year. Wore them a 2 months on a few weekends. Sole pad is coming loose and curling on both sandals. Not worth the money and just out of year warranty even though they were in their box 95% of that year.

The side of my left flip flop ripped out of the sole after the middle of their second summer. Summers are pretty short where I live. Bummed because I paid a premium for them.

My husband and I have purchased MANY pairs of your Flip flops. The men’s version holds up great. The women’s version however, gets slick on the bottom of the sole after about 6 months of wear. I’m not sure why they are made so differently . Very frustrating considering how much these cost. As much as I love them, I will never buy them again.

Very stiff plank like feel. Sizes are to big. Returns not excepted. Stay away. Going back to Tevas for a third of the price. Oh and in the water the dye comes out so they turn gray.

Sandals/flops (Uleli) failed after 3 months. Regular outdoor use. Very comfortable sandals. BUT they stood by warranty and replaced. Great sandals

Amazing experience when a pair of shoes I ordered came with a small scratch on them when I initially just unboxed them. Customer service was called and they offered to just expedite a new (hopefully perfect pair) and then because the first pair was damaged told me just to go ahead and keep them. No return needed. Very rarely have I had customer service like that anywhere in my 51 years!

Long delivery time and impossible to get in contact with live customer service. received bot generated email after 48 hours with useless information. Online stated 3 day shipping. I will not purchase again.

The shoes are awful made i.e. stitching came loose rather quickly, the dye in the shoes will turn your feet black (the ones I bought were obviously black) if they get wet and overall they are not all that comfortable. For all the hype I got sucked in but for the price I would never purchase another pair again.

I purchased shoes over 5 weeks ago. They never arrived. I tried to contact customer support with multiple emails. They responded once apologising saying that they obviously went astray in the post. They promised to resend them. They have not but they have kept the money and made no offer to refund it
A truly terrible experience and clearly a company that borders on a scam
Do not use them unless you enjoy throwing money away.

Edit - Customer service a bit slow but very happy with resolution

I received the incorrect pair of flip flops and have been unable to get in contact. I've emailed every day for the past week and got a reply between 10pm and 2am so there was 24 hours between email replies. No contact number and online chat doesn’t work.

Edit: Olukai have finally confimed they will send a replacement out and I can keep the incorrect pair which is nice. Got there eventually 😊

Agree with everybody else. Terrible company as far as customer service. Will never deal with them again. An example of a company that got too big and doesn’t care about customers anymore.

If you want crap made in China and customer service that will ignore you or laugh in your face when you call. This is your shoe and your company. They are awful.

BUYER BEWARE! Offers free returns but hides the minimum 8% restocking fee in the small print, which costs about double price of paying for your own return. Dishonest practice.

TOTAL SCAM. Looks legitimate but totally fraudulent. Would give it 0 stars if possible. Even shows shipping information that never materializes.

This company has the worst customer service from any company I have ever dealt with. The company sent the two pairs of shoes I ordered through the wrong carrier, after I explicitly requested a specific shipping company and the representative confirmed the shipping request would be honored. I purchased two pairs of shoes and only one pair was delivered, which is why I requested a specific shipping company. After speaking with a representative and a manager, they advised that there was nothing they could do and I would need to reach out to the shipping company, it was out of their hands. I’ve attempted to contact Olukai numerous times since but they do not answer the phone or emails.

I purchased Oluki sandals a week ago and have yet to receive them. There is no one to reach out to in customer service. Everything is automated and says we will call you back. That was eight hours ago. I would cancel the order but there’s no one to reach out to again. My next step is just to call my bank and file a complaint against this company. They have great commercials telling you how good their product is, but the customer service ranks down there with the lowest of companies.

A great response to warranty claim. Six months ago while in Hawaii I purchased a pair of Olukai sandals. I recently noticed they had begin to show some stress cracks. I submitted a claim via email and a day later received a response. I was asked to submit some details of the claim and some photos. The very next day I received a response from Olukai stating they were authorizing a new pair of sandals or if I preferred a different syle as long as the cost was the same. I chose a different sandal which cost more than the original - and stated I would pay the difference. The next day I received a message from Olukai saying the sandals would be sent out - and that I would receive a one time courtesy for the cost difference. Wow! Their quick response and going beyond what they had to do was / is amazing.
Mahalo..

It’s been months and product has not arrived. They say it’s been delivered but it never did, I have door cameras.
Repeatedly ask for assistance but only get computer generated email responses.
Definitely feel like I have been scammed by this company