OluKai Avis 

Very bad experience. Sent me used dirty shoes with marks on top. No quality control. Very disappointed

Ordered sandals on May 19. Today is Tues May 28! Still waiting for them to arrive. Frustrating customer service experience email after email. Was told by their customer service via email on Saturday that according to what they are seeing, FedEx will deliver the order on Sunday even thought when I go to the FedEx website, it says Tuesday. Then I get an email asking me how I am enjoying my new OluKai’s? I responded that I am still waiting. Their response was that they have no control of the situation once the carrier takes over. Well they chose FedEx as their carrier so they are partially responsible.Amost 10 processing and shipping days for a $200 purchase. Never again. It’s back to Reefs for me

None existent customer services, no reply to multiple emails for 6 days now. Tried to exchange sandals for a bigger pair which shows out of stock on the exchange portal but in stock on the website. Avoid them at all costs

I went to their website and searched "waterproof" for a nice pair of casual shoes to wear in the mornings when I am walking around in the dew.

The shoes I received weren't even water resistant.

I contacted customer service and was told by their representative that they were not intended to be waterproof or even water resistant. No explanation as to why they show up under that search criteria, I even sent a screenshot.

As I write this I am 2 weeks past their 30 day no hassle return policy and I have worn the shoes once. One would think they would want to rectify the situation since again, it was their website that steered me to purchasing these shoes based on the search parameters I entered.

UPDATE - I may have been too hasty in posting this review. I think once the customer service representative got a better understanding of my plight they responded more appropriately and are replacing my order with one that meets the criteria of my search.

Don’t understand why there’s many negative reviews. Extremely professional and efficient company. I bought some shoes in line They were delivered when they promised. They didn’t fit. They made it very easy to return and credited me back my purchase amount in 24 hours with no hassle. A very good honest reputable business

Decided didn’t need after ordering nobody got back to me they arrived extremely uncomfortable when I tried them on, So I sent back
Then they tried to say I had worn them and said they would send back absolute scam avoid this, customer service same as product useless

I've recently bought a pair of thongs directly fron Olukai official AU website due the all great reviews on the internet.
It fits me well and looks great.
However, i find they are very uncomfortable, heavy, hard to walk after one full day of wearing them. I gave my friend to try for 10 minutes and he also said the same.
Save your money and go somewhere else!

Purchased directly from Olukai. Similar to another review the order to delivery time was 10+days, did not seem to have any sense of urgency or place priority on delivery. Paid $130 for sandals to have pain from the size of portion of sandal between my toes. Overall I would give their marketing a 5 as it tricked me into paying for premium and getting average. Save money and go elsewhere.

No order status. But they go a step beyond providing no information on order status, they ask you to download an App, an app that looks sketchy and is not their own brand. All this to check order status??
Then when I click on photo of shoes I ordered (to have another look), and I get a blank webpage that says "forbidden".
I'm shocked at how poor the CX is.

Customer support is 100 percent awesome they are always efficient with theirs shipments the shoes are amazing always astounded at how great the quality control is in the materials are in making the shoes she was always fit perfectly some of my favorite pairs of shoes come from OluKai highly recommend this company

Olukaiuk.com is a scam/fraud. Do not use.

I work in a Sales position where shoes have to be very durable and comfortable. After discovering Olukai Shoes they are the only shoes I've purchased for the last 3 years and have outlasted and been more comfortable than any other shoes I've ever owned.

I ordered a pair of slippers from Olukai and waited 12 days for them to ship them to me. Unfortunately I had to exchange them for a larger size. I dropped the return pair off two days ago and finally just recieved a shipping notification with an estimated delivery of 6 days from now. Overall I will have waited 20 days for a pair of slippers when this is all said and done, seems ridiculous this day in age. I hope the new pair fits. I contacted customer service and of course they don't answer their phone, so I have been corresponding with them via email and messenger. Unfortunately they only respond ever 24 hours. Oberall this has been an annoying experience. Hopefully they are worth the money. If they hadn't bombarded my social media with ads for the past two years I probably wouldn't have bought them. Seems about right, spend loads of money blowing up peoples social media pages with ads and then choose the ablsolute slowest shipping speed when they finally buy your overpriced product.

The flip flops I bought seem to be high quality, but my back/feet always aches when I wear them for long periods of time. For the price I’ll go back to Mephisto a much more supportive sandal. These just don’t seem to be made for walking providing average support.