Olympuslondon Avis 

Terrible. Requested a return and they are just replying to suggest a different product or credit for the store. Refusing to give me the return address and saying there is a restocking fee which is not mentioned anywhere on their website. Scammers.

Worst Customer service ever
Katana Shirts Too Small, asked for refund but told 30% restocking fee and Royal Mail Special delivery, approx £10+
Offered Credit note, which has I used on an XXL jacket. Probably Medium/Large at best. Told them it's too small but as far as they're concerned the matter is closed. So now I have 5 items that don't fit me and they couldn't care less.
Don't order from this company whatsoever absolute con artists and the worst imaginable customer service😤😡😠🤬

I received my jumper jacket quite promptly and I was half expecting the quality to be bad, but I was very pleased with my item. I am ordering again. I don't know what the problem was, but if it was Amazon they have corrected it now.

This company is a scam.do not use it. I ordered a shirt several weeks ago and despite my payment nothing has arrived several times I have requested my money back. The company is blaming Amazon as they are supposedly their delivery service.the tracking service is non existent. I had a mail today allegedly from amazon saying that the package was delivered. It wasn't .
Check out the many reviews on this site
I would strongly recommend that nobody use this company to avoid being fleeced.

Ordered 2 x Jackets for size preference - kept 1 - tried returning the second 1 - several emails later, they will still not provide their return address - offered me options of a credit note to be used within 30 days, or another jacket (which I do not want as I've already kept one!) - the latest email says I can return, but have to send it first class guaranteed delivery, they will issue 30% re-stocking charge!!!, and this jacket will be thoroughly inspected (definitely not been worn), must be in original packaging (which it is), BUT still not provided me with their address - I advise not to order from them - jacket isn't even that great quality - would never order from them again - dreadful customer service!

DO NOT ORDER FROM THIS COMPANY.
If the product is not what you expect they refuse to provide a return address. I have emailed them 7 times now asking for a return address and they will not provide or acknowledge your consumer rights.

Absolutely dreadful experience. I received the item and it didn't fit. I requested a refund same day and 6 days later I'm still waiting on a refund having been offered many different options other than getting my money back. Despite the individual telling me they understood I wanted a refund there was always a but. Disgusting service and I'll never use Olympus London again.

After waiting about 4 weeks for my order to be shipped from China (because it's nothing whatsoever to do with London as it turns out) the jacket I paid for arrived with a big hole in the sleeve. Let battle commence for a refund.
Save your hard earned cash and avoid ordering from this company pretending to be from the UK

This is the worst website to have ever place an order with, the item did not fit me and I am still trying to get a refund. Ten e-mails so far I have sent to try to return this item, never in my whole life I encountered such horrible service.
So if you are not sure that your usual size will fit you for sure do not be fooled by the colours or price as you can never return the product. Their refund policy do not say that they will never refund you. Ongoing e-mails and them trying to offer me a different product or store credit to buy something else. I did not want neither so ongoing e-mails back and forth. Disgusting service.

The team here in the UK do try to be helpful BUT the product itself is of the lowest standard. I bought a linen hoodie for my wife, she is normally a 12 or 14 but to be safe we ordered Large!! She can barely get it on let alone do it up, what a waste.

Ordered a shirt and received it two weeks later. Two sizes smaller than I asked. The small label inside the collar had been removed. Don't be fooled with the London part it's actually based at the other end of the world!! Give it a miss!!!

Don’t be fooled by the polished social media images and videos from Olympus London Limited. What I received was nothing like what was advertised — the product was faulty, cheaply made, and clearly not fit for purpose.

When I asked for a full refund, as I’m entitled to under consumer law, they refused and repeatedly offered a 50% discount instead — despite the item being defective. They showed zero accountability and made no real effort to resolve the issue.

Their after-sales service was dismissive, and I ultimately had to go through my bank to recoup the money.

This company relies on misleading marketing and offers no respect for consumer rights. Once they have your money, it’s a battle to get any fairness.

Avoid Olympus London Limited at all costs.

Poor quality. No refund. No ethics.

Zero star from me!

I ordered a Katana Japan Style Shirt that was described as a Cotton/Linen Blend. Mine arrived and had a 100% Polyester Label. It also didn't look like what was in the advertisement. It also took weeks to arrive - apparently from China.
I have emailed the company twice but they have failed to reply.

Ordered two shirts very poor quality,a blind man could have made a better job. I won't be making the same mistake again,steer clear of this online shop

The website pictures of the Katana Japan style shirt look great, but in reality the garments are poor. I ordered two shirts, XL size, which according to the size cart should be 78cm long. In reality they are 73cm, which means that if you tuck them in your trousers, as soon as you lift your arm, they're out, and if you leave them out of your trousers they're showing off your midriff. Back to the pictures.... one shows a collar with a small turned back pleat, another indicates that the lower buttons are box pleated, i.e. the buttons are hidden. Not so on the real article. Did I mention that the button holes are out of alignment too. Nice buttons and a snazzy use of orange cotton (which again, wasn't in the pictures). So, not a lot to praise of these poorly constructed garments. And,according to the advert, they are of a cotton/linen mix. Strange that, because the label in the shirt says 100% polyester.

Do not buy- quality is terrible. Material feels horrible. No refund available. No choice but to keep the item and get another item sent. Clothing is unwearable.

REFUND SCAM - Avoid this company. They charge nearly £10 for return postage and a 30% restocking fee, which they only inform you of after purchase. They also use a chat gpt to handle email queries. I’ve reported them to Trading Standards because the restocking fee isn’t mentioned on their website. They even offered me a 30% refund to keep an item I didn’t need. I just want my money back. Feels like a scam—stay away.

Absolutely shocking clothes. Sizes do not match or even close to size chart on website.
Will definitely never buy again from this company.

Appauling quality don’t waste your money , straight in the bin / charity shop .
Knit and fabric colours also don’t match !

I have had the same issues as reported by others, the product was not cotton linen blend but good old 100% polyester, I ask for my money back have been told that I am subject to 30% restock fee. I have reported it to PayPal. I told them they are bound by the Trade descriptions act as they trade in the EU and UK, not made any difference, this is a scam because of the issues you have sending back and being refunded , they tell you to settle with then at 50% back and keep the goods, NO I want my full refund please!!!! DO NOT BUY FROM THESE.