Just had a chat with Joe who helped me not make a massive mistake over no claims bonus ! Thank you Joe fast and helpful on what could have been costly Go compare is an excellent site though with cl... Voir plus
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Lisez les avis des autres
Im a new customer and needed to make some tweaks to my policy. Joe B was my agent who answered all my questions and explained everything fully and even confirmed he cover I had and asked if I needed t... Voir plus
A very competitive and quick procedure to change from my existing provider. The cover for what I need and what is included seems very good. The Live Chat with 'Joe' was also quick and they answered my... Voir plus
Made an error on my policy. Joe was very quick to resolve it and helpful. I accessed the live chat easily and within 3 minutes of explaining my issue it was resolved and I could go about my day. Great... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At One Direct, we believe insurance should be simple, stress-free, and tailored to you. That’s why we’ve built an entirely online experience designed to put you in control—no paperwork, no call queues, just straightforward cover when and where you need it.
Coordonnées de contact
Royaume-Uni
- onedirectinsurance.co.uk
4,8
Excellent
254 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful and efficient…
Shanice was very helpful and efficient and dealt with my enquiry immediately. Thank you.
7 septembre 2026
Avis spontané
Professional & prompt service
Professional & prompt service, I would recommend One Direct based upon my experience today - thank you Shanice!
4 septembre 2026
Avis spontané
Speed and accuracy of customer service
Shanice sorted out access to my policy straight away.
4 septembre 2026
Avis spontané
Shanice was very helpful completed my…
Shanice was very helpful completed my query very quickly
4 septembre 2026
Avis spontané
Had to change my cover for a new…
Had to change my cover for a new vehicle and Debbie was great with my renewal for new car and was really easy and quick to do and she was really helpful great customer service
4 septembre 2026
Avis spontané
Top tier customer service
Abbie was great to talk to. Answered any queries i had fast and solved my problem in minutes.
She would be my first pick in a draft any day.
2 septembre 2026
Avis spontané
Abbie was very helpful answering my…
Abbie was very helpful answering my questions,
2 septembre 2026
Avis spontané
My experience was absolutely fantastic…
My experience was absolutely fantastic it was easy to do and very responsive and reassuring
1 septembre 2026
Avis spontané
Shanice was so helpful and really…
Shanice was so helpful and really knowledgeable. Great experience of customer service
1 septembre 2026
Avis spontané
Skullduggery - Check the policy excess
I got a quote for car insurance on a comparison site & One Direct were the cheapest - BUT watch out & read the small print. The Excess was well over £3000 pounds. Skullduggery behaviour
31 août 2026
Avis spontané
The agent Shanice dealt with my query…
The agent Shanice dealt with my query efficiently and promptly
5 stars
28 août 2026
Avis spontané
Very helpful and not speaking to a…
Very helpful and not speaking to a robot and no waiting around trying to speak to someone.
28 août 2026
Avis spontané
Your colleague Shanice
Your colleague Shanice, was very helpful with my enquiry and sorted my issue instantly.
27 août 2026
Avis spontané
Query with vehicle insurance cover
I had a complicated query with the insurance cover on one of my vehicles, which Shanice was able to resolve for me in a matter of minutes. Wonderful expertise and very professional !
25 août 2026
Avis spontané
Very helpful with my amendments and…
Very helpful with my amendments and quick problem solving from Shanice. Really appreciate the speedy support. Thank you ☺️
25 août 2026
Avis spontané
I am currently with One Direct but have…
I am currently with One Direct but have just taken out a new policy for a car I have purchased, I needed this to go through asap so I've used the online chat speaking to SHANICE who has dealt with what I needed very promptly.
Thanks so much 😊
25 août 2026
Avis spontané
Shanice made the experience very easy
Shanice made the experience very easy, well recommended
25 août 2026
Avis spontané
Questions
The girl I spoke to answered very quick so there was now waiting about,I would recommend the company, every thing iv asked iv got an answer street away.
24 août 2026
Avis spontané
Shanice was my agent and very helpful
Shanice was my agent and very helpful
Great work
24 août 2026
Avis spontané
Shanice was very helpful and quick to…
Shanice was very helpful and quick to resolve my problem.
21 août 2026
Avis spontané
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