One Direct Insurance  Avis 

Shanice was very helpful and quick to resolve my problem.

The portal hasn’t been working well. I found logging onto a chat challenging but when I did. I had Shanice and she was able to deal with my issue straight away and also removed the £5 admin fee for the change I wanted on my policy due to the acknowledging the issues I had been having. This was really appreciated and for that reason I give this review a 4 star otherwise it certainly would be 1 star.

JUst bought a policy and had to change some personal details. So helpful and quick with thteir actions.

Abbie T was super helpful managed to get around issues which were stopping me making a change to my policy via the portal very effeciently. Thanks Abbie T

Abbie was able to quickly resolve the problem I was having registering

It was a pleasure to speak immediately to a human and not questioned by a bot.
The agent answered all my queries and supplied me with an add-on quote to be held for a couple of weeks.
Could not be better and the agent was precise, to the point and competant.
Martin Frankfurt

Purchased my policy online and required the policy docs asap. Shanice was brilliant on live chat and ensured my documents were pushed through as soon as possible. Great customer service

Great service from Shanice today, issue sorted in no time at all - Many thanks Shanice.

Shanice was brilliant help full and polite.
Many thanks Shanice

I had to make a change to my policy on the 1st day and Abbie made it very straightforward - well done Abbie

Shanice B was very helpful in getting my policy cancelled.
The process was very quick and she answered my questions well.

It was very difficult to start a life chat on the portal, but after some navigation through other Web sites I finally managed to speak to Abbie who was very helpful and solved my problem. I would give Abbie 5* but unfortunately was very disappointed with the portal.

Quick and easy to use the live chat I spoke to an agent called shanice very helpful and was speedy with what I requested :)

Don't really write many of these reviews but making an exception due to the excellent service received, cannot fault the service and assistance I received on a CHAT session with a lady called Abbie. I had just renewed my car Insurance via Moneysupermarket.com with One Direct and upon closer inspection noted that the details entered where for my previous car and required a couple of alterations - this was all done via One Direct Insurance CHAT facility - was extremely efficient and well handled by the chat assistant Abbie. - Great Service

Abbie was very helpful and got things done

Abbie was the best, completed everything without any hassle

Excellent service from Abbie!I contacted customer service to change the registration details on my car insurance, and Abbie dealt with my request. She made the entire process quick, smooth, and completely stress-free. Great service overall—thank you, Abbie!

I was having problems updating my cars registration. So I went on to One Directs "live chat" and I was answered almost immediately by the very helpful Abbie! Abbie was very helpful & guided me through process very quickly. My issue was resolved in a matter of minutes, and I was also asked if there was anything else I required help with. Abbie also update my car details on my behalf, which was very helpful for me. Excellent customer service from the very polite & helpful Abbie! 😃

Abbie T was a great customer services representative. Dealt with my query quickly and efficiently. Also made me aware of other resources available