OneGarden Avis 

Never known a company as impractical as this one.
Had a shed delivered that had faulty panels on the door and on the front of the shed. Clear evidence was sent by myself and the delivery driver. After numerous emails, this so called “customer service” refused to collect and replace, instead they only sent individual panels for me to cut to size and replace! How on earth do they think they can treat their customers like this is beyond me! I have never known to pay full price for a item which turned out to be faulty and then on top of that to be told to fix it myself! This was all at an extra expense which they were not prepared to pay for, so I ended up paying out an extra £30 more to cut and fix 4 boards!
Disgusted and dissatisfied with the way this was handled. Definitely would not touch this company again!

The ordering process was fine and this was the only website I could find that had a log store the size and design that I was looking for. The price was reasonable and delivery was fine.

Assembly was more of a challenge as holes were not pre-drilled or marked out. The diagrams could have done with a tad more detail. As a result, assembly took longer than expected.

The log store was delivered to my property next to the pavement in heavy packs that had to be unpacked in order to relocate them awaiting an opportunity for assembly.

I managed to dispose of the large pallet on our local Facebook page so it was nice that it would be repurposed!

Overall I am pleased with the service and product but the shortcomings on the product as mentioned above above cost 1 star.

Great shed with very good delivery, easy to put together and very good price. Very pleased with it.

Excellent, very pleased with this shed, looks a lot more expensive than it was, good value for money

Excellent customer service from ordering to delivery and a excellent summer house with easy to follow instructions, not only does it look good but it is excellent to use. Excellent customer service all round. Thank you.

My wooden garden bench was supposed to take 1 person a few hours to construct. It arrived with some holes pre-drilled and other not. After about a week of the supplied drill bit getting stuck in the wood (not one day to construct...), the wood split entirely meaning it would not be safe to sit on. That was having drilled using the supplied fixings into a pre-drilled hole. I learnt a lesson that you pay £120 for a wooden bench, you get absolute rubbish quality. However I did expect to end up with some kind of usable product.
Took a while to get through to someone in customer service as OneGarden are the agent not the manufacturer. Appeared to be treating my complaint as a return rather than faulty goods. Due to covid I was unable to rewrap the bench (it was at my elderly mother's house) and return it in time for a refund. Now I have been left with broken bench parts that will not make a bench and OneGarden refusing to issue a refund for faulty goods as I did not cancel my order in time. It was not a cancellation, it was a faulty product.

I ordered an Arbour which was to be delivered within 2 weeks. When it went past the delivery date, I called up OneGarden to enquire. They weren't aware the item hasn't arrived and two days later I got an 'apology' email that the product is discontinued and refund has been processed. Not at all happy with the experience. The company isn't aware of the products they are putting up on website and I have lost precious time in setting up an arbour. When the garden and landscape companies charge a restocking fee if you decide to return an item, shouldn't they be as well responsible to provide for it if advertised and sold from their website. No proper regulations lets buyers' down.

Ordered a garden arch. Arrived on time, easy to construct. Great communication from start to finish. Would definitely use again.

I ordered a shed, OneGarden allowed me to pick a delivery date. The actual company who makes the shed rang to say that they can't keep to that date, but can send it 2 months later. It took a long time to decide on the shed and it's annoying when companies don't coordinate with their supplies.
OneGarden did quickly return my money, but 'our apologies' - isn't a sorry for the hassle and inconvenience.

Recently bought a Garden Arch from One Garden. Delivery was as promised, quality was great. Will not hesitate to buy from them again.

I bought a large canopy from One Garden. I thought the information on their website was clear, I found exactly what I wanted, and the payment was quick and simple. The canopy was very reasonably priced and good quality. Delivery was fast. Overall, I was very satisfied!

OneGarden kindly emailed me when an item was back in stock and made it very easy for me to place my order. The item itself was delivered promptly. With a minor damage issue on arrival, I notified customer services and problem was quickly resolved. Would gladly recommend OneGarden to anybody.

Couldn’t ask for a more straightforward and fast transaction. Very good choice of products and clear information. I am very happy to recommend this site.

Very satisfied with the product (Buckingham Summer House) purchased and service from One Garden.
Website was easy to use and ordering was simple. Able to choose a delivery date when ordering.
Order arrived on the booked day and within the time slot. Delivery person was polite and helped to put the panels etc. in my front garden.
Great value summer house. Quality of materials is very good. Instructions are clear, making it straight forward to build. Extra screws and nails provided in case of loss or damage. My only issue was that the roof tacks weren’t very effective, so I used heavy duty staples to attach the roof felt.

Fantastic service and excellent Hampton summer house. Customer service was excellent. Highly recommended

Bought a shire Hampton summerhouse very good could pick a day for it to be delivered & when it came very please with it very good quality

Ordered an arbour.
Swift delivery, no problems.
Just what I wanted.

Brought a small garden work bench from OneGarden
once fitted together it fitted very well in our shed,
Good service from this company would use again

Bought a Shire Pixie playhouse for my granddaughter. The price was very competitive and I was able to choose the delivery day. Delivery was on schedule by Shire buildings and the ordering process from OneGarden was very efficient. Highly recommended.

Had a couple of simple problems (through no fault of anyones really) which were sorted out brilliantly by OneGarden and Shires.
The staff responded quickly to my e-mail.
My 10x8 shed was delivered on time and the driver contacted me a few times to keep me updated regarding times. He was brilliant, very friendly and courteous.
I would definitely use OneGarden again.
Thank you to the Staff at OneGarden and Shires Sheds.