Shire Garden Buildings Avis 1 943

Réponse : Shire Garden Buildings

Actualisé il y a 12 heures

Hi,

We’re really sorry to see your review and appreciate you raising this.

We can see from our records that you contacted us regarding the panel issue and provided images, which we reviewed promptly. Following this, a response was sent outlining the cause of the issue and offering two suitable solutions to resolve it as quickly as possible. We also understand you had been trying to speak with Our Customer service manager directly and he was unavailable at the time but had confirmed he would return your call as soon as possible.

We’re sorry this led to frustration, as that certainly wasn’t our intention. We have been trying to assist and provide a resolution, and we remain more than happy to get this sorted for you.

Please do come back to us to confirm how you’d like to proceed with the options already provided, and we’ll ensure this is actioned without delay.

Réponse : Shire Garden Buildings

ll y a 2 jours

Hi Debs,

Thank you for your message, and I’m really sorry to hear how frustrating this experience has been for you.

I do appreciate the situation you’ve explained, especially with your wrist injury and having installers booked, and I completely understand your concern about this impacting the build for your children.

I’d like to reassure you that we are not dismissing the issue. From the images provided so far, some of what has been highlighted does appear to be within normal manufacturing tolerances and would not affect the structure once assembled. However, we do understand your concern regarding the separate piece that was handed to you at delivery, and we do want to ensure this is properly resolved.

As the building is supplied in sections, identifying exactly where that detached piece has come from is important so that we can send the correct replacement first time and avoid any further delays for you. At this stage, without that confirmation, we would be at risk of sending the wrong component.

Given your circumstances, the best and quickest way forward will be for your installer to confirm the affected panel during assembly next week. As soon as they can provide a clear photo and the part reference from the instruction manual, we will prioritise this immediately and arrange any required replacement without delay.

In the meantime, if you’re able to ask someone to assist with a quick photo of the loose piece and surrounding panels, we’re very happy to review this again in advance to see if we can identify it sooner.

I’m also very sorry to hear your feedback regarding the delivery experience — this is not the standard we expect, and I will ensure this is passed on internally.

We are here to get this resolved for you and will act as quickly as possible once we have the information needed to proceed correctly.

Réponse : Shire Garden Buildings

ll y a 2 jours

Thank you for your lovely feedback, we really appreciate you taking the time to share this.

We’re so pleased to hear you’re happy with your Shire Hampton 8x8 Summerhouse and that you found the assembly straightforward. It’s great to know the size and quality have met your expectations.

We hope you enjoy using it for many years to come!

Réponse : Shire Garden Buildings

ll y a 2 jours

Thank you for your kind feedback, we really appreciate it.

We’re pleased to hear your experience was straightforward and that you’re happy with both the communication and the value of the product. It’s great to know everything met your expectations.

Réponse : Shire Garden Buildings

ll y a 2 jours

Thank you so much for your lovely review, we really appreciate you taking the time to share your experience.

We’re delighted to hear you’re pleased with your greenhouse and that our team could help quickly with the replacement glass. Assembly can definitely be a bit of a challenge, so you’re not alone there, but it sounds like you got there in the end!

And we completely agree, the pre-painted option can be a real time-saver.

We hope you enjoy your greenhouse for many years to come.

Réponse : Shire Garden Buildings

ll y a 3 jours

Thank you for your kind review, we really appreciate you taking the time to share your experience.

We’re glad to hear the team were able to support you and get the storm-damaged doors replaced smoothly.

If you ever need anything else, just let us know, we’re always happy to help.

Réponse : Shire Garden Buildings

ll y a 3 jours

Hi Ella,

We’re really sorry to read your review and for the experience you’ve described, particularly the issues during delivery and the disruption this caused to your build. We fully appreciate how frustrating it must have been, especially given the time pressure and weather concerns.

We’ve reviewed your order and can confirm that replacement parts were arranged as soon as the missing items were reported to us and were dispatched on the fastest available service. Where parts are reported missing or required, our standard process is to supply replacements directly, which is the resolution we put in place here.

We do understand that, due to the urgency, you chose to source alternative materials locally in order to complete the roof. However, as we had already arranged replacements to resolve the issue, we’re unfortunately not able to reimburse third-party purchases made independently.

In terms of the delivery itself, the experience you’ve outlined is not what we expect from our delivery teams. Your feedback has been passed internally so this can be reviewed, as we do take these concerns seriously.

We’re sorry again for the inconvenience caused and appreciate you taking the time to share your experience. If there’s anything further you’d like us to look into, please contact us directly and we’ll be happy to assist.

Réponse : Shire Garden Buildings

ll y a 3 jours

Hi,

Thank you so much for your kind feedback, it’s really appreciated.

We’re delighted to hear you’re happy with the quality of the arbour, and it’s great to know your installer also recognised the standard of the timber. We’ll also pass your comments on to our delivery team, as they’ll be pleased to hear your feedback.

Thanks again for your recommendation, it genuinely means a lot. If you ever need anything in the future, we’re always here to help.

Réponse : Shire Garden Buildings

ll y a 3 jours

Hi,

Thank you for taking the time to leave such a positive review, it’s really appreciated.

We’re glad to hear the team were able to support you quickly with any missing parts and that you’re pleased overall with how your Emneth 10x10 came together.

We also appreciate your feedback regarding the doors and roofing. The supplied felt is intended as a standard covering, but many customers do choose to upgrade to alternatives like rubber roofing for added longevity, so it’s great to hear that worked well for you.

Thanks again for your feedback, and if you ever need anything in future, just let us know.

Réponse : Shire Garden Buildings

ll y a 3 jours

Hi Garry,

We’re sorry to read your review and that your experience didn’t meet expectations.

From the information we have, you contacted us to advise of damaged parts following delivery, and we responded to request the relevant part references so we could arrange replacements for you as quickly as possible. Once these were provided, we were ready to send out the required parts in line with our standard aftercare process.

We understand you chose to source replacement materials yourself in order to complete the build without delay. While we appreciate the urgency, our process is to supply replacement parts directly, and we weren’t given the opportunity to resolve this for you before this was done.

In terms of the product itself, all of our buildings are manufactured from natural timber, and any concerns raised are always reviewed and addressed through replacement parts or remedial support where required.

We’re sorry again for the inconvenience caused and the initial delivery delay you experienced. Your feedback has been shared internally. If you would like us to revisit this with you, please contact us directly and we will be happy to assist further.

Réponse : Shire Garden Buildings

ll y a 3 jours

Hi Susan,

Thank you for your lovely review!

We’re really pleased to hear that you found the ordering and payment process straightforward, and that our team could provide prompt and helpful information throughout.

We truly appreciate your feedback and hope you enjoy your purchase.

Réponse : Shire Garden Buildings

ll y a 4 jours

Hi,

Thank you for your review, and I’m really sorry to hear this has been ongoing.

I completely understand how frustrating it must be to be missing the final piece, especially after being told it’s on the way. This isn’t the level of service we aim to provide.

If you’re able to, please send us a quick message with your order details so we can look into this properly and get it resolved for you as a priority.

Apologies again for the delay, and we’ll make sure this is followed up.

Réponse : Shire Garden Buildings

ll y a 4 jours

Hi,

Thank you for your lovely review, we’re so pleased to hear your granddaughter is enjoying her new playhouse, what a great birthday present!

We’re sorry for the disappointment regarding the decking. Some of our models do have optional extras available, and we appreciate it may not always be clear at the point of purchase.

If it’s something you’d still like to add, please feel free to get in touch and we can look into the options available for you.

Thanks again for your feedback.