Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... Voir plus
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Superb Customer Service kept me well informed on progress with my Order. Delivery arrived exactly as per ETA and product was well wrapped and complete. Just what I wanted and supplied when I needed... Voir plus
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When the arbour was delivered there were no instructions or fixings (screws etc). When the instructions eventually arrived I found that three pieces were missing. I was astounded to find that I had... Voir plus
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Once a delivery date was finally agreed, on the day of delivery no time slot was notified we just had to wait, but when it did arrive it well packaged and the delivery man was very helpful. The shed w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Coordonnées de contact
Shire, Brigstock Road, Wisbech, PE13 3JJ, Royaume-Uni
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
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Our delivery day was delayed by a day…
Our delivery day was delayed by a day which is understandable but had no contact to yet us know. While assembling the summer house the roof bars were too short and the floor is not smooth finish all over and the finish of the window isn't level
27 septembre 2026
Réponse de Shire Garden Buildings
Hi Sarah,
We’re sorry your delivery arrived a day later than planned and that you weren’t informed of the change. We understand the inconvenience of waiting without a clear update.
We’re also sorry to hear about the roof bars, floor finish and window. Please email photographs of these areas, along with your order reference and the relevant part numbers from the instructions, to customerservice@shiregb.co.uk. This will help our team assess the issues and arrange any replacements needed.
Thank you for bringing these concerns to our attention and giving us the opportunity to help put things right.
Kind regards,
The Shire Team
Disappointing Customer Experience
Really disappointed with the whole experience from start to finish.
For an item that was advertised as being in stock, I do not feel that a three-week delivery lead time is acceptable. Then, the day before the scheduled delivery, I received a call from the manufacturer—outside of their advertised working hours—to say they hadn’t even been able to build the shed yet. This resulted in a further week’s delay.
Then, as if things couldn’t get any worse, on the revised delivery date I received another call to say there had been yet another problem and they were unable to deliver that day.
When the delivery finally did arrive, I had to offer to help the driver unload the items from the vehicle. Quite honestly, I have no idea how he would have managed to offload the product safely without either injuring himself or potentially damaging the shed.
Overall, the communication, delivery timescales and delivery process have been extremely disappointing and this will be my first and last experience with Shire.
26 septembre 2026
Réponse de Shire Garden Buildings
Thank you for your feedback. We’re sorry your delivery was postponed twice and appreciate the inconvenience and frustration this caused, particularly with the short notice given.
The second postponement was due to driver absence, and we arranged delivery for the following day. We recognise that this followed an earlier delay and added to your disappointment. We also understand your frustration at receiving an update after our phone lines had closed.
Our delivery service is a one-person service, with drivers trained to unload independently. Customers are not expected to assist, so we’re sorry you felt it was necessary to help. We take your concerns about unloading seriously and would welcome further details at customerservice@shiregb.co.uk so we can look into what happened.
Please accept our apologies for the disruption and for the experience falling short of what you expected from Shire.
Very poor service
The delivery was made by one person which meant that he arrived later than planned and for me to get to my appointment I had to help him. One piece of glass was smashed and the front panel (with window holes) was damaged. I contacted your service the day after and arranged a replacement to be delivered on 22nd. This did not materialise and not given another date.
27 septembre 2026
Réponse de Shire Garden Buildings
Hi Steve,
We’re sorry your delivery arrived later than estimated and that the glass and front panel were damaged. We understand the inconvenience this caused, particularly when you had an appointment to attend.
Our drivers are trained to unload independently, and customers are not expected to assist. We’re sorry you felt you needed to help on the day.
Following your call on 23rd September, we arranged the replacements for 28th September. Unfortunately, that delivery could not go ahead, and a text notification was sent that morning. We apologise for the further delay in resolving this.
Your replacement delivery is now booked for Monday 5th October, with a voicemail left and a confirmation email issued on 1st October.
We’re sorry that we haven’t put this right sooner and for the frustration caused.
Kind regards,
The Shire Team
What a hassle, good luck if you order!
Whilst the product will eventually be nice when we’ve got it complete and in situ, the process has been frustrating and very disappointing.
2 stars given as the final outcome will lift it from a purely 1 star review
We ordered our clematis corner arbour on the 28th June and only now, on the 28th Sept do we actually have all the pieces correct for us to assemble and build. That’s 3 months! Too late to enjoy our arbour this summer.
1. The delivery date on the order advertised one week, they then gave us a 4 week ahead date. When I complained it was brought forward a week to 24th July but was still far longer so don’t believe what the site says - that’s just to get your order.
2. On delivery. 3 of the main support posts were badly split and you wouldn’t have been able to securely attach the other pieces. They were replaced but we had to wait more weeks for these to arrive. This was reported immediately.
3. We gave all the pieces a couple of coats of Cuprinol garden shades, which took a few weekends given the number of pieces and you have to do front and back, and when it was all ready, we started to build, only to discover that the RH bench seat was 3-5 cms short - a distance too great to be pulled in by tightening screws. Had to send photos and video to prove. More weeks wait. Piece was replaced but we were then on holiday. Got back and had to start to paint again.
4. Re-started the build only to discover that the LH seat back had the support struts on upside down. More hassle and phone calls. Again video and photos sent. They agreed it was wrong and sent the replacement part.
5. A part was delivered but the wrong part…they sent the seat base not the back despite their own emails to me confirming the correct part and part number! Can’t they get anything right!
6. Correct part now finally arrived and we can paint again and finally finish the job.
7. I requested a goodwill gesture of the refund of the cost of the extra can of Cuprinol we had to buy given two large pieces had to be painted from scratch. It was refused. Honestly wasn’t much to ask given our hassles.
Overall, the build isn’t easy and the product is heavy. There are gaps between pieces but with persistence, strength and tightness you can largely close these. There are a couple of small errors in the booklet with the instructions:, for example instruction 15 refers to RH seat back at the top but the picture down the side says LH - given you’ve already fitted the RH one in step 9 you’ll realise. But just check each step is our advice.
So good luck if you order one of these.
It is a solid and attractive piece when finished but as one delivery driver told me, they deliver loads of replacement parts, so be warned.
25 septembre 2026
Réponse de Shire Garden Buildings
Hi Val,
We’re sorry for the problems with your Clematis Corner Arbour and the time and effort it has taken to reach this stage. We understand your disappointment at not being able to enjoy it over the summer.
To give some context to the overall timescale, the issues were reported separately as assembly progressed. Following delivery on 24th July and replacement of the posts, the seat base issue was reported on 23rd August, with its replacement received on 27th August. The seat back issue was subsequently reported on 20th September. We recognise, however, that these faults caused additional work and disruption.
Sending the wrong replacement after confirming the part required added to your frustration, and we apologise for that mistake. We also appreciate that repainting the replacement components involved extra time and expense. Your request for reimbursement of the paint was considered but declined, and we understand your disappointment with that decision.
Thank you for confirming that the correct final part arrived on 28th September and for highlighting the points about the assembly instructions. We hope you can now complete and enjoy your arbour, and we’re sorry that both the initial delivery timescale and the replacement process fell short of your expectations.
Kind regards,
The Shire Team
Terrible quality
26 septembre 2026
Réponse de Shire Garden Buildings
We’re sorry to hear you’re unhappy with your Value 3×5 Overlap shed, delivered on the 23rd September. Please email our customer service team with photographs showing your concerns so we can review these and help resolve any issues.
Kind regards,
Shire Garden Buildings
I have already given a review
I have already given a review. I do not want to give another one.
26 septembre 2026
Réponse de Shire Garden Buildings
We’re sorry for the frustration caused by receiving another review invitation. This was sent automatically, and there is no need to leave any further feedback.
We appreciate you taking the time to share your experience already, and apologise again for the delivery difficulties and missing hinges. If you still need any assistance, please reply to our existing email and we’ll be happy to help.
Kind regards,
Shire Garden Buildings
Terrible experience with this company and safety of playhouse
I purchased the Shire Lodge Playhouse. Every single online retailer selling this play house states it is supplied with a full length piano hinge for safety. Mine was just supplied with three ordinary hinges. After my daughter badly caught her fingers in the door, I contacted shire to request they please supply the safety hinge. After promising me a call back, I heard nothing and called them back several days later. They admitted that they could see all the retailers online stating the playhouse comes with a full length safety hinge, but they refused to provide me with one, stating if I wanted one I would have to pay for it. Terrible service. I would avoid this company and be wary if ordering this playhouse that your children’s fingers don’t get trapped in the door, as they are not providing the safety hinge being advertised. Very disappointing given the price of over £1500 for this play house, they wouldn’t honour the safety hinge being advertised. They expressed no concern for the injury my daughter sustained to her fingers either.
29 septembre 2026
Avis spontané
Réponse de Shire Garden Buildings
We’re sorry to hear about your experience and are concerned to hear that your daughter caught her fingers in the door. We appreciate you bringing this matter to our attention.
We have reviewed the communication and can see that our team has attempted to contact you and left a voicemail. We would like to arrange for a member of our technical team to visit and assess the playhouse and door in person.
We feel this is the best way for us to properly understand the situation and, where required, rectify any issue identified during the visit. Our aim is to resolve this with you as quickly and as helpfully as possible.
Please get back in touch with our team, or respond to our voicemail, so that we can arrange a convenient time for our technical team to attend.
We hope we can have the opportunity to visit, assess the door and put things right for you.
Réponse de Shire Garden Buildings
Thank you for your 5-star review! We’re glad we could quickly replace the missing parts and get everything sorted for you. We really appreciate your feedback. 😊
Two panels damaged and being…
Two panels damaged and being replaced.On another the wood was warped and on another before I put it together the wind blew it over it landed on a stone which went straight through the panel. I haven’t asked
For a replacement of the last two panels
27 septembre 2026
Réponse de Shire Garden Buildings
Hi Barry,
We’re sorry that two panels arrived damaged. Replacements have been arranged following your contact with our customer service team.
We hadn’t previously been advised of the warped panel. Please send photographs to our customer service team so we can assess this for you.
Regarding the panel that blew over, these are large, heavy panels, and falling onto a stone can cause significant impact damage. This is separate from the damage reported on arrival, but we can advise on replacement options if needed.
Kind regards,
Shire Garden Buildings
The installation team were great
The installation team were great. Good value for money. The room was finished off really well.
27 septembre 2026
Réponse de Shire Garden Buildings
Thank you so much for your lovely review! We’re delighted you’re pleased with your new room and the care our installation team took with the finishing touches. It’s also great to hear you feel it’s good value for money.
We’ll be very happy to pass your kind words on to the team. We hope you enjoy your new space for many years to come!
Best wishes,
The Shire Team
Lot off the wood was out of shap…
Lot off the wood was out of shap twisted or snapped edges long cracks along them so much more was not right .
26 septembre 2026
Réponse de Shire Garden Buildings
Thank you for taking the time to share your feedback, Donald. We’re sorry to hear that you experienced issues with the timber supplied for your log cabin, including damaged and misshapen pieces.
We understand how frustrating this must have been, particularly when you’re trying to assemble your building. We’re also sorry that some components were missing from the original delivery. Our team arranged for the additional logs and window glass to be sent out and advised that the tracking information would be shared once available.
We appreciate you bringing the issues to our attention. Your comments regarding the condition of the timber have been noted and will be shared with the relevant team as we continue to monitor and improve our products and service.
Best wishes,
The Shire Team
The 2 guys building it up where realy…
The 2 guys building it up where realy good ,telling us how to look after it and best products to use ,they did an amazing job ,but,, side window needs to be put in yet as some mistake with paperwork ?? But all in all a good job ....
27 septembre 2026
Réponse de Shire Garden Buildings
Thank you for your lovely 5-star review! We’re delighted to hear that you were so pleased with the team who assembled your cabin and that they took the time to explain how to care for it and the best products to use.
We’re sorry to hear there was an issue with the side window, but we’re pleased that, overall, you were happy with the service and the quality of the installation. We’ll be sure to pass your kind comments on to the assembly team — they’ll be delighted to hear your feedback.
Thank you for choosing Shire and for taking the time to share your experience with us!
Best wishes,
The Shire Team
Top Class Customer Service
Very prompt and extremely helpful response to my query regarding spare parts for my summer house.
27 septembre 2026
Réponse de Shire Garden Buildings
Thank you very much for your fantastic 5-star review, Dave! We’re delighted to hear that you found our response prompt and helpful.
We’re always happy to assist with spare parts and replacement components, and we’re pleased we could provide you with the information and quotation you needed to help you decide on the best option for your summerhouse.
Thank you for choosing Shire and for taking the time to share your experience with us. It’s very much appreciated!
Best wishes,
The Shire Team
Wrong shed then late shed..
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered.
Again, spent all day in waiting for a shed (no email, text on either occasion). Shed arrived early afternoon next day as driver had run out of hours but why NO CONTACT.
Shed is as expected.
Logistics are well below expectations.
27 septembre 2026
Réponse de Shire Garden Buildings
Thank you for taking the time to share your detailed feedback, Nicola. We’re very sorry for the frustrating experience you had with your delivery.
We recognise that the first delivery was incorrect, with a different building supplied to the one you had ordered, and we appreciate how disappointing this was, particularly as you had a builder arranged. We then had to rearrange the correct building for delivery, and unfortunately the driver was unable to complete the delivery on the scheduled day due to reaching their legal driving hours. We understand that this resulted in you having to wait again without the level of communication you reasonably expected.
We’re particularly sorry that you did not receive the delivery updates you were expecting. While our records show that delivery notifications were issued, we appreciate that this did not translate into the timely communication you needed on the day, and we understand your frustration at having to contact us yourself for updates.
We’re pleased that the correct building was ultimately delivered and that you were happy with the shed itself, but we recognise that the journey to that point fell short of the experience we aim to provide. Your feedback regarding the delivery process and communication has been shared with the relevant teams.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Best wishes,
The Shire Team
late, difficult, poor
You get what you pay for. (bought from B&Q)
Delivery.
The 1st, real failing was that B&Q states a 14 day delivery so I order4ed this to coincide with getting other work done at home so my contractors could assemble it for me. Ordered 14/08, first delivery date promised was 04/09 so 21 days and after my contractors had finished. I called the manufacturer (Shire) and they offered no change just saying they had told B&Q they cannot meet the 14 days. To add insult to injury Shire then cancelled that delivery and delivered on the 11/09, 28 days from date of order or double what was promised when ordered. It then was delivered by one person who struggled to do it so rather than watch him suffer in the rain I ended up off loading it with him, annoyingly with no acknowledgment or thanks (communication was very difficult) – You are welcome!
Quality.
This is inexpensive compared to other garden buildings and the quality of the wood explains why. it is as thin as you could possibly get to stay together (barely).
Assembly.
You need a degree in DIY to build this thing. What you need to know is:
There are a number of 'you will need tools' missing from the list in the instructions.
Not a single hole you need to drill or nail is pre-marked so you need to figure out where to drill yourself.
The back is made up of 3 sections that have to line up perfectly if you want the roof to fit. Unfortunately, the tolerance from the thinnest wood on the planet does not allow for adjustments.
The sides are two panels each, again they need to be spot on.
The front is 7 components (including doors and windows), which you need to brace as you construct (not in the instructions), if you want the doors to work.
There are no instructions to tell you where to drill/screw, no measurements nothing, it's up to you. – who knew I can now fit window frames and doors.
There are 4 pieces of wood left over when you finish and having 'read the book' many times go figure that they are the lower trims.
Stability.
The legs supplied are so thin, it made me nervous looking at them - I bought 3 x 2m lengths of 4x4 fence post and made my own in the hope it would therefore stay upright and not rot away in a year.
Weatherproofing.
The finish is variable to say the least. it appears to be sprayed on (judging by the outline of a staple gun where there is no coverage. The rest of it is spotty, uneven, splattered and like the wood so thin.
Aesthetics.
It does look nice, just don't look to close.
At the end of the day, I have a beech hut style summerhouse so what can you say.
11 septembre 2026
Réponse de Shire Garden Buildings
Thank you for taking the time to share such detailed feedback, Chris. We’re sorry that your experience did not meet your expectations, particularly with the delivery timeframe.
We understand that you had arranged other work around the delivery date advertised at the time of purchase, so we appreciate how disappointing it was when the expected timeframe could not be met. As soon as we became aware of the issue, we advised B&Q that the advertised lead time could not be achieved and provided you with the earliest delivery date available to us. We appreciate that this did not resolve the inconvenience caused to your plans.
We’re also sorry to hear about your experience with the delivery and the difficulties you encountered during assembly. We take feedback such as yours seriously, and your comments regarding the instructions, components and overall build experience have been noted and will be shared with the relevant teams.
We’re pleased to hear that, despite the issues you experienced, you feel the finished summerhouse looks good. Thank you again for your honest and detailed feedback.
Best wishes,
The Shire Team
I ordered replacement window strips for…
I ordered replacement window strips for my granddaughter’s Wendy house. I was kept informed of delivery and they arrived very quickly. Great service
25 septembre 2026
Réponse de Shire Garden Buildings
Thank you so much for your lovely 5-star review! We’re delighted to hear that we could help with your replacement window strips and that you were kept informed throughout the process.
It’s great to know that your order arrived quickly and that you were happy with the service you received. We really appreciate you taking the time to share your experience with us, and we hope your granddaughter enjoys her Wendy house for many years to come!
Best wishes,
The Shire Team
Easy to order product
Easy to order product, delivery was exactly as described, by a very helpful friendly driver.
Unfortunately there was a packet of hardware missing but this was quickly posted to us
22 septembre 2026
Réponse de Shire Garden Buildings
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found your order easy to place, that your delivery arrived as expected, and that our driver was helpful and friendly.
We’re sorry that a packet of hardware was missing from your order, but we’re pleased that we could get this resolved and the missing items sent out to you quickly. We really appreciate your patience and thank you for choosing Shire.
We hope you enjoy your new Arran shed for many years to come!
Best wishes,
The Shire Team
Poor Communication and No Support From Chloe and Shire.
The complaint/review said the first delivery on 14 August arrived damaged and was refused, then the replacement delivery was even worse, with more cracks/damage, and it was left outside on the pavement without you being able to inspect it. You had already supplied photos, but the issue was still unresolved.
11 septembre 2026
Réponse de Shire Garden Buildings
Thank you for taking the time to share your feedback, Shelina. We are genuinely sorry for the experience you had with your deliveries and understand how frustrating it must have been to receive damaged parts on two occasions, particularly after already having raised concerns about the condition of the first delivery.
We also appreciate that you had already provided photographs and understand why being asked for further information felt frustrating. The request for the panel identification was intended to ensure that the correct replacement parts were supplied, as the panels are not interchangeable, but we recognise that this added to what had already been a disappointing experience.
We’re sorry that you felt unsupported throughout the process. Your comments regarding the condition of the deliveries, the handling of the goods and the communication you received have been noted and will be shared with the relevant teams.
We appreciate your patience and are sorry that we did not provide the level of service and support you expected from us.
Best wishes,
The Shire Team
It's up to you whether you use this…
It's up to you whether you use this company or not.
Quality of product (greenhouse) fantastic
Assembly and getting the right components to site (miserable)
Eventually after threatening with court action I received the greenhouse, assembled what I payed for (not cheap) by the way. Companies want to sell you expensive products but clean their hands of any difficulties of Assembly.
Customer service did their best, we Eventually got there.
10 août 2026
Réponse de Shire Garden Buildings
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the quality of your greenhouse, although we’re sorry that the installation process was such a frustrating experience.
The installation had been arranged with a separate assembly company, and the circumstances on site meant that the installation was being carried out in a way that differed from our recommended installation method. Due to the restricted access and the particular challenges of the site, we had concerns about whether our team could safely complete all aspects of the installation.
Despite this, we wanted to help bring the matter to a satisfactory conclusion and agreed to attend and complete as much of the outstanding installation as could safely be carried out, as a gesture of goodwill.
We appreciate your patience throughout what was clearly a frustrating process, and we’re pleased that you ultimately received your greenhouse and are happy with the quality of the finished product. Thank you again for your feedback.
Great product
Once a delivery date was finally agreed, on the day of delivery no time slot was notified we just had to wait, but when it did arrive it well packaged and the delivery man was very helpful. The shed was very easy to assemble with full instructions. There was only one issue there was not enough felt nails provided so we had to buy more, but now up and very sturdy and everything fits correctly very pleased.
15 septembre 2026
Réponse de Shire Garden Buildings
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that you’re pleased with your shed and that it was straightforward to assemble, with everything fitting together correctly.
We’re also glad to hear that our delivery driver was helpful and that your shed arrived well packaged. We’re sorry that you weren’t given a delivery time slot and that there weren’t quite enough felt nails included — we appreciate you bringing this to our attention and will take your feedback on board.
It’s fantastic to hear that your shed is now up, sturdy, and working perfectly for you. Thank you again for choosing us, and we hope you enjoy your new shed for many years to come!
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