One Legal | An InfoTrack Company Avis 

Fast, accurate and easy to use.

Until recently me experience with One Legal has been more than adequate. This has changed for the worse. Dealing with issues requires extremely long hold times with the customer service department. We almost always get a double digit number in the que.
I recently has a service of process made on an important case in the office and it is now 28 days and counting that I have not received a proof of service despite numerous calls and emails.

i am changing to another firm more dedicated to personal service.

Not adapting to the changing courts. I got a filing rejected for lack of a wet ink signature, in SF Co, and asked customer support which filings they needed a wet ink signature for. They told me to contact the court. What exactly is your job, then?

The service was easy and very efficient will use it again. The representatives very professional.

I love using One Legal to file documents. So easy.

Thanks for being a trusted resource to do great work.

For anything that One Legal cannot email in or fax file, the prices are ridiculously high. Also, whoever runs it has no appreciation for their people and does not employ enough to meet the needs of the business. I'm currently on hold to ask a question (that is NOT answered on the website). I'm no. 14 in the que and I've been on hold for 10 minutes. Really don't care about customers - just about cashing in on the steps the Courts are taking to make filing easier.

Great, consistent and prompt customer service! Thank you!

OneLegal is very dependable to get the filings and courtesy copy deliveries completed.

As a legal assistant I have used One Legal for years. One Legal is reliable and responsive. I know that if I submit a filing that it will be timely filed. In the event they have questions rather than "guess" they contact you. One Legal also outshines its competitors. They are my go to company for e-filing as well as manual filing.

It's NOT your company that I am rating, but the lying process server. The business is there, the phone number is NOT disconnected and, frankly, I highly doubt if he even went to the site. The times are very suspicious. I know you have a supervisor working on it but I should not pay for something that was not done. You should not use this guy again.
I called the "disconnected" number per the process server and the tenant / secretary answered. I am not happy.

the ease with working with Onelegal is like no other.

Thank you for your prompt response and great communication.

Excellent work. Concierge service is as easy as 1.2.3

Prompt filing and returns on all e-filed documents.
Very prompt response to any "service of process" request.

Although i am not a high volume user, I am able to efile my family law paperwork through One Legal with ease and have never had an issue with their processing. The times I have called to ask a question the response time is reasonable and my questions have been easily answered. I like their confirming emails/notices so I can tell clients where we are in the filing process.

Excellent customer service and support. A necessity in the efiling world.

I have always valued my relationship with One Legal. I have never had a problem with their service and have always found it to be reliable. Their staff will phone you immediately if there is any question as to whether the filing can be achieved, and have on occasion spotted errors that needed to be corrected. I am grateful to have them on my team for the past 15 or more years.