oneofzero.net Avis 32

I originally had an issue with a defective keyboard where the numbers would input a bunch of random characters. I sent an email and Ethan was able to help resolve my issues in a super timely manner. What started with a lot of frustration turned to amazement with their great customer service. I really do highly recommend OneofZero and will be sure to suggest them to friends and family.

Ethan was very attentive and patient with all my queries. I went with a Keycron Q1 keyboard based on his feedback and I am extremely happy with this decision. The accessories that came along in this purchase were even higher quality than I had hoped for. OneofZero is HIGHLY RECOMMENDED!

Responsive customer service, extremely fast shipping (ordered late-Thursday, arrived early-Saturday). No complaints.

Order arrived very quickly. I unfortunately had the very rare luck of getting a XM2W 4k that had some double clicking issues (not the fault of oneofzero at all) and even though I was out of the return window they fully refunded the sale no questions asked and even offered to pay for the return label. Support was super responsive and very helpful. Next time I need anything ill be sure to purchase from these guys. Thank you once again to the amazing support team for the assistance.

Ethan was genuinely perfect and professional towards me and answered all of my questions no problem.

One of the best customer service I've experienced. Highly reliable.

I thought I got scammed because the free gifts wasnt showing after i contacted them they fixed it instantly! + Rep

Had an issue with Keychron keyboard - one of its keys (“x”) went defective.

Ethan and his team did really great to honor the warranty - sending new board after reviewing the issue.

Prompt replies with reasonable solutions.

Quick and easy customer service like no other.

Very friendly and helpful customer service, responded in a timely manner and handled return very well. Reliable shipping and delivery, and great deals as well. 10/10 no notes!

Packaged shipped and arrived quickly. There was a small issue with the Fedex tracking but it was all good at the end.

For the first time in my life, I’ve encountered such professionalism from a company — truly, congratulations to the people who run it!

Ethan was very respectful, helpful, and solved my issue in a short time. He was clear throughout my interaction and gave me all the information I needed without having to ask for anything else.

Issue with my order got resolved quickly, no hassle great service!

Excellent customer service
Great prices too!

excellent after purchase service from ethan will for sure buy again ! 🤟

I ordered two third-party products from OneOfZero, and unfortunately had QC issues with both items. This was no fault of their own, as they are a reseller of these particular products, and not the manufacturer. Considering that, I didn't expect much, if anything, in terms of recourse.

I contacted OneOfZero via email, unsure if I would even get a response, which I quickly did! They were very helpful and understanding, always replying to my emails in around a business day or less.

After OneOfZero confirmed the issues with the products, they were able to offer a resolution that turned my sour experience with the products into a very positive experience with them. OneOfZero made me feel like a valued customer, despite it being my first order with them, and I truly appreciate it.

Afterwards, I ordered a OneOfZero brand mousepad and it too exceeded my expectations--just like the company itself. I'm very happy to support a company like OneOfZero, offering quality items alongside quality customer service.

OneOfZero definitely earned my recurring business, and I look forward to seeing their new products in the future.

So I want to preface this by saying, I will very rarely give somewhere a 5 star rating.

I ordered a Keychron Q6 Max Keyboard in Nov of 2024. I was contacted shortly after by Ethan to let me know that there was actually an error with the orders and that mine was actually backordered from the supplier. He gave me the option to either wait for new stock, or be refunded. I chose to wait, as I was not in a rush at all. A few weeks later, the keyboard shipped (with a bonus gift for waiting) and all was well.

Fast forward to 2-3 weeks ago when I start experiencing issues with the keyboard. Upon doing some investigation, I realize that Keychron has acknowledged a manufacturer defect with the Q6 Max keyboards which lined up perfectly with what I was experiencing. I contacted OneofZero again to see if I had any recourse, almost 12 months later.

Ethan responded quickly, and advised if I could send a video of the issue, he'd work on getting it resolved for me. I took a video, sent it over, and they're shipping out a new keyboard for me today.

It's very rare to get customer service that communicates so exceptionally, and stands by the product that they sell their customers. I would recommend people shop here with confidence.

Received mouse and had an issue 6 months later. Had a minor issue with it a few months later and they gave me a refund without the need to return the mouse.