Online Opticians UK Avis 3 995

Bought frames in middle of September 2025. Returned shortly after delivery as they didn't suit me. My tracked return was delivered to them 2nd October 2025. After 1 initial reply asking me if I had tracking, and which address I sent to, they have neither refunded me, nor replied to any other contact from me. A very disheartening experience.

Oakley glasses. Unfortunately I was sent the wrong shaped lenses. Asked for them to rectify by replacing them to the correct shape of lens as advertised on their site. Tried ringing, but couldn't get through. Emails have been ignored too.
Not a happy person.

I recently bought glasses from Online Opticians and the service was excellent from start to finish. The website was easy to navigate, ordering was straightforward, and delivery was prompt.

The glasses arrived well-packaged and exactly as described, with perfect lenses. Customer support was helpful and responsive, making the whole experience smooth and stress-free.

They also went over and above when the first pair of glasses had a manufacturing error due to a faulty lens machine. The lenses themselves are excellent quality and better than my previous vision express ones using the same prescription and the frames genuine Oakley.

I would highly recommend Online Opticians for their outstanding service and quality products.

Gavin Cook

Very well organised and easy to use, will definitely be using their service again

The service i received was totally fine, one of the issues with subscribing to an online business for the first time, is to pick through the widely variable reviews and try to form a balanced opinion, I must say some now seem down right malicious, as my experience was exemplary, I was kept informed throughout, and the service was very quick.

Excellent service, fast and professional.

This is the second pair of varifocals I have ordered from OOUK.
Very happy with the fast service and communication from start to finish.
Would definitely recommend and will be using again for my next prescription.
Thank you.

I made a mistake on the lens details i think it would be better to forward the prescription.
The manufacture time was a little longer than I'd thought it would be.
But all said thank you for the service

Easy to strt process and they were completed very quick. I have used them before and will again

I have heard a lot of bad reviews about this company and was little worried when I decided to use them. My prescription is a complex one and they came through. Until my glasses came apart during cleaning them. They declared I must of broken them. This isn't the first pair of Flexi glasses I have ever had. My last pair I had for six years until I lost them. I haven't even had these a week. The pair of flexit glasses I had for 6 years before I lost them.its clearly a manufacturing issue. Which if they had chose that route rather than accusing me of breaking them the review would be very different.

Excellent service, great glasses, thank you

There were lots options available to select from and pretty straightforward to order. I made a couple of errors with the specific lens details and was contacted quickly to supply more details. The manufacture time was a little longer than I'd thought (about two weeks) but I'm thrilled now I have my safety glasses.

I've been reglazing my frames here for nearly five years. They have never let me down. Also they reply to emails quickly if they're is a delay.

I wish I had read the reviews before I ordered. The worst customer service I've come across. I emailed and left voicemails on their answer phone numerous times to chase up the order. There was virtually no communication or update at any point, just one brief email to say they would look into it. I had to open a PayPal case nearly 3 weeks later and only then did they send a rude email telling me that my lenses would take 3 weeks due to being special. I had no idea this would be the case. It was just a normal reading prescription. They then told me I had wasted their time as PayPal refunded me and that my lenses were just about to be posted. I suggested I pay again if that was true but they never replied.

If anyone is considering ordering, make sure you pay through a method that gives you strong buyer protection because you may well need it. I would never use this company again. Incredibly rude and unreliable. This is not how you run a business. If they had just been bothered to reply to my emails, I'd have been happy to wait longer!

The ordering process is clear. It helps if you understand your prescription and know what you need and want. The glasses I received were exactly what I wanted. Service was a bit slow, but I caused some of that by mistyping a detail - which the sales person queried clearly and properly.

Very pleased with the product. However I was frustrated that I could not speak to anyone on progress of my order. Response by email was good though.

Ordered some sports glasses for my son for football, 5 days after ordering, got an email asking if I could send a copy of prescription so they could check?, everything was fine, after another week and half of not hearing anything, I emailed them for an update, they replied they had to reorder the lens as they had damaged them putting them in, received them yesterday eventually,all good, but it's took 5 weeks from 1st ordering them, maybe not the best if your in a rush.

Excellent service. Lenses are perfect and the process was so quick and efficient. Would definitely recommend Online Opticians UK and im now about to send them a second pair to replace the scratched lenses in those glasses. Thanks for a first class service.

I ordered a pair of glasses in September only to be told after a month that my order went into the Company's spam folder. I then cancelled the order and after another month have still not received a refund for the glasses I ordered. Do not use this company as on Companies House their accounts are overdue and this company will probably go bust. Be warned.