Online Opticians UK Avis 3 995

my Glasses are perfect

Good product

I absolutely love them, they fit great ,wish I would have had them with light reactors now .Oh well when I have my next pair I will have them included, plus I think it's called blue light

I ordered glasses they have not turned up after a month
They don’t answer the phone or reply to e mails anymore
It could be a scam

Prompt service . lens appear VG

Buyer beware, purchased two weeks ago, website said 3-5 days, they eventually replied and said that it takes up to two weeks (small print I guess), I was told they would be sent out either last Friday or yesterday and that there would be an email, they failed to do so. They also have not updated their order which still shows it has not been processed despite them assuring me it has been. The phone number just goes to answer machine which they do not reply to, also they occasionally reply to emails but you have to just keep sending them to get a chance at a reply.
If you do not mind waiting weeks to months (see some reviews here) with little to no communication or updates, then this is the place to come.
I wouldn’t have minded the speed if there had been updates and I really really do not like to be lied to (promised dispatch by yesterday). Just go elsewhere, even if it costs just a little bit more, you won’t regret it,

UPDATE: The court scheduled mandatory mediation as part of my claim. Online Opticians UK did not attend the mediation session. The matter has now been listed for a court hearing in June 2026. I made multiple reasonable offers to settle out of court, all of which were rejected without any counter‑proposal.

REVIEW: I sent my glasses to Online Opticians UK for reglazing. The company acknowledged an error with the lenses and agreed in writing to correct it. I returned my frames as instructed.

I was told the corrected glasses had been dispatched by Royal Mail 24‑hour tracked delivery and should have arrived by 16 October 2025. I did not receive them. No tracking number for the corrective dispatch was provided despite repeated requests.

Royal Mail has confirmed in writing that there is no further information on the tracking for this shipment and that, because it was sent on a business account, only the sender can make enquiries or claims. The tracking shows mid‑network movement only and no delivery or attempted‑delivery events.

The company promised a refund in writing, but it was not provided. After multiple attempts to resolve the matter directly — including calls, emails, and a formal pre‑action letter — I was unable to reach a resolution and issued a county court claim.

My frames were not returned, a promised refund was not paid, and my efforts to resolve this were met with no substantive engagement on the evidence or the claim.

I would recommend keeping clear records of all communications, tracking, and transactions if you use this service.

Good value and good service. They will go the extra mile to ensure that the glasses are good. A nice company to deal with.

Good website, easy to order. Glasses arrived within 2 weeks of ordering. Glasses are good quality and as per prescription. Very happy!

Well what can I say ! This company is awful, ordered glasses ( just for reading so nothing special) waited 6 weeks, still no glasses. Emailed and called loads of times, finally got a reply and said they would be ready in 3 days….. still didn’t turn up. Another week trying to get them to reply via email. Cancelled order and the said money would be refunded on the Friday, 3 weeks later nothing , not replying to my emails.
Had to get Natwest to step in and get my money back !
STAY AWAY FROM THIS COMPANY 😡
Reckon most of the positive reviews are fake

UPDATE!!! I had to get in touch with my bank to get a charge back that’s how I got my refund !

Do not use this company they reglazed my own glasses received them and can’t read out of them after numerous emails phone calls over 3 weeks still no contact to rectify or refund, they basically just take your money if you have a problem !! Nobody answers the phone or emails whatsoever! That says it all !!!

My usual eye pro? Generic clear lenses I’d tape over my Rx glasses. Terrible. Switched to Bollé Baxter prescription and it’s like upgrading from iron sights to a red dot. The wrap frame and strap lock in place under recoil, Phantom lenses adapt to indoor/outdoor bays, and the foam seal blocks blowback. Delivered fast with my exact PD. No more guessing targets at 25 yards. Bollé provided the best Rx shooting option—hands down.

Ordered prescription safety goggles for playing hockey arrived within 2 weeks gr8 service

Nice glasses no issues.

I got outstanding customer care from this company. I ordered glasses that I thought were next-day dispatch, but they were not. I was going on holidays in a couple of days and contacted them to see if I could get the glasses before then. They not only arranged this but also did not charge me any extra. I will be using them again.

Efficient service and value for money.

Amazed they are still in business and the fraud squad haven’t been round. No glasses, no money back!