Superdrug Avis 

Highly do not recommend.
Due to the fact the last 3x I’ve ordered from here. I have received the wrong order & has it ever been sorted? No. It has not. My most recent one was ridiculous as I spent a future on hair products & aftershave for family. & all I received was 1 single bottle of men’s shampoo. Not only was this not resolved but I never even got a refund. Tried to offer me points but I refuse to shop with them again

So faustrating ,poor service could not even get a call on time , package was spilled and scattered , So sad here, Got my package from dailyhealthpills.com who here on time and update was always available Thanks much for fast service .

Easy to order great service will definitely order again fast delivery

Quick and easy. Will order again.

Have ordered online from these jokers a couple of times, the first time (Feb 2020) I ordered 15 body sprays, they turned up in 8 very large boxes, 2 in each box 1 to 7 and then one in box 8 and each box had a full size catalogue in. ALL of the order would have gone in 1 box! I contacted Customer Service to say how ridiculous I thought this was bearing in mind their website bangs on about the environment at every opportunity. They said they would look into it and make sure that it didn't happen again with a long and drawn out statement about how as a company they do everything they can to stop the use of paper and plastics etc. etc. In July I ordered again, this time 13 body sprays, sure enough, 7 huge boxes arrived (piled on top of each other they were as tall as me), once again contacted Customer Service and this time they just weren't interested, first email stated that they had no control on how orders were packaged, I asked why and surely this could be sorted out stop waste, the reply was that perhaps I could recycle the boxes. At this point I said that patronising the customer was a great idea and asked for a postal address to write to, the response was that they don't have a building I can write to and must do any complaint via the email system, at this point sarcasm came into play and I asked if there was no building were they all working outside, I had no reply. Obviously I found the Head Office details within seconds and a month on am still waiting for a reply. Won't be ordering again while customer service is just so pointless and don't want our poor postman to bring that many boxes again.

Ordered a number of items online, one item was damaged during delivery. I chatted with Imogen on the online chat service about this, and she was great! She was great and very knowledgeable and has sent out a replacement (I was offered a replacement or refund). Fab customer service from Imogen! 😃

Online prescription service is really good. Easy to use; fast confirmation and efficient delivery. Would recommend the online pharmacy service

Waited 20 days for my order and had contacted three times to chase it up and kept being told... we're very busy, it'll be dispatched in three days...which never happened. Requested the order be cancelled and was told they could request but not guarantee a cancellation. Which is nonsense as the order hadn't been fulfilled yet. I asked to speak to a manager and magically my order could be cancelled but "only on this occasion"...also, I've noticed that Superdrug only send you a link to Trustpilot when they feel their service has been good. Reordered the items from Amazon at a similar price and had them in under 24 hours. Having checked, Superdrug online was showing out of stock on some of the items I ordered so this 3 day timescale was a complete fabrication. I imagine I would still be waiting now.

Price of artical was £6 more at the till than on shelf the manager when I queried my receipt said I was wrong and that the price referred to another artcal despite my pointing out the prices but he insisted it was not wrong even though there was no price showing what I was charged. I was made to look that I was wrong in front of others despite having phot of pricing. Impossible to put in a complaint to company. If you shop here be careful they don’t over charge you.Manager was appalling

Superdrug USED to be fine. Wide range of items, good offers always on, delivered in a reasonable timeframe. However since Covid-19 struck they have become basically unusable in my experience.

When we were first in lockdown, on two occasions I spent some time filling my online basket, only to be told when proceeding to check out that only 2 out of, say, 10 items were available. What a waste of customers' time - if it's not in stock show that on your website! Hardly rocket science.

Two weeks ago I thought I would give it another go, things must be back to normal now (I thought). Did an order and on the website it said 3 - 5 days for delivery. Fine. Money was taken immediately. A week later however the order was still 'in progress'. Online chat with nice lady who was very apologetic and assured me it would be dispatched within 72 hours. It wasn't of course. It's now 2 weeks since they've had my money and I was just told that I 'should' be getting my order next week. problems are due to 'technical difficulties' . Hmmm

What is up with Superdrug? I don't think I will be bothering with them again. Several other companies seem to be managing OK despite the pandemic. I'd advise others to be wary, unless you don't mind being messed around.

Absolutely love this facility! I have struggled from hayfever all my life and due to the pandemic now it is difficult for me to have a repeat prescription on my antihistamines. I was told about this online ordering via a friend, from beginning to end it was effortless and I had my prescription within days. A little overpriced to the normal prescription charge but well worth it if you are in need of your medication fast. Thank you Superdrug online pharmacy!

Ordered medication from Superdrug online Doctor, the service was fast and problem free.

I spoke to Natalia today. She was an absolute star, 5 star in fact
Efficient & helpful and dealt with my problem quickly

Very poor service. I have two repeat prescriptions, and every time I order them through this service something goes wrong. One of the medications may be mysteriously absent, without me ever being informed that there was any problem with it. And then I'll call my GP and find out that Superdrug just didn't request that medication.

I don't know if they fully comprehend the gravity of their responsibility. Surely this isn't a sector where mistakes, mishaps and omissions go repercussion-free.

I'm switching to a different provider, after a year of giving them a shot. Literally every time something has gone wrong.

Do not use this service! The service is a disgrace, I have spent 11/2 hours on hold & still didn’t get through to customer services, so again had to resort to web chat.I started this process last Thursday as my prescription failed to arrive, I told them each time my medication would run out Sunday & they assured me I would receive it. It has not arrived & no one has the decency to get back to me even though they promised they would. The earliest I can get an emergency prescription is Tuesday/ Wednesday. Thank you Superdrug I’m feeling pretty terrible at the moment as my body is feeling withdrawal symptoms due to not taking medication, you should be ashamed of yourself!!!

I already send the issue 1 day ago to trustpilot@superdrug, no reply ever since!
adviosr SAAD amended my replacement parcel to a wrong address (though confirming with me several times before)and leave someone else's contact name so that i could not correct the address later once i found it wrong (because i could never know the name he entered!!!) Now the parcel was despatched by royal mail, to the WRONG ADDRESS! I could not get in touch after waiting for 1H trying to contact royal mail, fix the problem ASAP or if parcel get stolen or missing, not my responsibility.

I placed an online order for several items - this is the first time I've ordered online with this company. The delivery was slow, but the main problem was that when I opened the box I found that 2 shower gel containers had opened in transit and a lot of their contents had escaped. I have tried to contact Superdrug but have had no response. I couldn't find a phone number or email address so used their Facebook messenger but 3 messages later and no reply. I would NOT order again and am looking into how to take it further.

Fast prompt service. Excellent.