Superdrug Avis 

Yesterday during a medical emergency requiring a close friend of mine to attend A&E in the nearest Hospital - my friend is a pensioner like me and also has some Special needs that he requires support with.
Before heading for A&E my friend was very stressed about not having his medication which needs from the nearest Superdrug store - which is in Folkestone Kent being unable to walk my friend asked me to sort it out.
I went to the Folkestone Superdrug and explained to the young pharmacy staff member Sarah that my friend needed his medication collected - checked and an update on the meds not yet in stock and whether the antibiotics were also included.Sarah was calm- reassuring - and able to competently resolve all the issues that were causing my friend anxiety
I was a Senior Health Manager for many years so I can vouch for how well Sarah was able to deal with a challenging situation while being polite and efficient - 10 out of 10 to Sarah Superdrug Folkestone.My friend and I applaud you.Superdrug
look after and promote staff like Sarah... Malcolm Paul.

I made a large order (over £100)to Superdrug. This was damaged during the delivery process and my courier (Evri) told me to contact Superdrug for a re- order or refund. The 'live chat' option is useless (obviously AI) and I am none the wiser several days on. I made the same order to Boots and the order is on the way via Royal Mail.

My wife lost her health &beauty card, website was not helpful at all,you have to use web chat which was a waste of time. We went into the Sittingbourne shop today explained the situation, Zara and Sadie were the most helpful people you could meet. Zara was able to find our last transaction last week and could give us the old card number so we can go to the store get a new card and transfer any balance. She was also able to tell us the email address we gave many years ago was one we no longer in use that's way we couldn't log in, she changed it to our current email. We can't tell you how refreshing it is to find people going the extra mile to give excellent customer service. Well done Zara and Sadie

Absolutely lovely costumer service from our dear Naila and our dear Joseph. ❤️ We need every place be like that having a very good costumer service the way they doing .Well done for both of you continue smiling and give the good service 😊

I ordered some items online but the order was cancelled due to the items no longer being available 😳
Promised a refund within 3-5 working days it’s now 9 days and I’m having to email Customer Services because you cannot speak to a human , they are asking for a screenshot of my bank account to prove I have not received my refund, absolutely appalling service
I certainly will not be ordering from Superdrug again

Laila was amazing made my daughter feel a million dollars we will be back very soon. Thank you Laila you’re the best

Krupa from Superdrug Upton Park has been such a fun and helpful sales assistant. Even my daughter loved her!

The staff were really helpful and consistent in helping me find my shade in makeup

There delivery service is pretty useless. For some reason they are saying my order was cancelled due to a system error, which I find very bizarre if this is the case why not inform the customer. I have a feeling there free mascara with the products I chose had sold out. So I was left waiting for a delivery over a week until I emailed them asking where my order was. I will save myself the mither in future and just order of Amazon that you do get the next day and for cheaper

Online discount didn’t work, customer service utterly useless, after 4 emails promised a refund never got it. No email follow up after request on update! Welcome to online shopping in Britain these days, probably won’t do an inline order again.

visited Superdrugs at Gallions reach on the 17th of July 2026.we were greeted by Sam who was very friendly and greeted us with great respect and guided us to the products we were looking for.

Also a big thanks to the store Manager who took time out to speak to us and made us feel very welcome
Thank you Guys keep up the good work

My overall experience was not a positive one, but I have to say that I was pleased with the way Superdrug handled it. My first order wasn't delivered by the courier (Evri) and was deemed 'lost in transit' apparently. Having contacted Superdrug, a replacement was sent promptly for next day delivery. Unfortunately Evri failed yet again. Superdrug, on my instruction, cancelled and refunded the order. Was quoted 3-5 days for my refund, but it was in my account the same day I requested a refund. Superdrug have been great, but they seriously need to rethink their choice of courier. I will not order again until this has been altered.

Their service is excellent,I always shop there I wish them success😍

ula from the llandudno store helped me with fragrances and helped me choose one with my sister, very helpful and amazing customer service!

I had a fantastic experience at the Superdrug store in Stockton-on-Tees. I know almost nothing about makeup, so I was feeling quite lost, but Kelsey, the Assistant Manager, was incredibly kind, patient, and professional.

She took the time to explain everything clearly, answered all of my questions without making me feel embarrassed, and helped me choose the right products for what I needed. Her friendly attitude and excellent customer service really made my day.

It’s rare to come across someone who genuinely enjoys helping customers, and Kelsey is a real credit to Superdrug. Thank you so much for your kindness and outstanding service—I really appreciate it and will definitely be coming back!

Trowbridge 483 473 ?
Went to the store to pick up some concealer and I was met with this really lovely blonde girl on the makeup aisle, I believe her name was sollie and she recommended loads of wonderful products and advice on sun protection, I’ve been tested the products over the past few weeks and wow! I only went in for a concealer and left with 4 fab products! I hope this gets back to her as I’d love for her to know that she really made such a lovely impression and it was so nice to have a knowledgeable young lady help and will definitely be coming back soon to see her for a matching foundation! She even said she’d help me find a new summer fragrance so Trowbridge/sollie I will be coming back to visit very soon!

Superdrug in Thame. I don't often go into Superdrug, but for a few reasons I've been in three times this week and I've noticed the same women working there who has been incredibly helpful every time. Shout out to Sam (Samantha) at the Thame Superdrug who is always very polite and goes out of her way to make sure I get what I've come in for!

Very unhelpful at customer services. Wanting to know what store I registered my card at before they'll help. Who remembers that

Title: Hostile Environment, Institutional Profiling, and Appalling Management

I recently visited this branch with my family, spent nearly £100, and had an incredibly hostile and uncomfortable shopping experience from the moment we walked through the doors.

Rather than basic customer service, we experienced immediate, unprovoked suspicion. A staff member named Kulpinder approached my daughter in a highly aggressive and rude manner while she was simply browsing. As we moved through the store, we were continuously shadowed and stared down by staff, treating a family shopping trip like a security threat. When my wife accidentally opened a product, the Store Manager rudely snapped at her rather than offering standard, polite assistance.

When we reached the till, there was no greeting, no "hello," and no basic courtesy—just a blunt demand asking if we had a bag. The contrast in treatment was glaring; we watched Kulpinder laughing and joking warmly with another customer, making the institutional profiling and selective hostility against my family undeniable.

To make matters worse, we discovered one of the items we purchased was actually used. When I approached the Store Manager to complain about the hostile environment and the contaminated product, he offered zero apologies and dismissively blamed his staff's behavior on "the weather." He then made the exchange process unnecessarily difficult, forcing us to buy a replacement product for £38 instead of simply rectifying their error on a 3-for-2 offer.
The management here is failing on every level of retail compliance, consumer rights, and basic human dignity. If you expect to be treated with respect, decency, and without automatic bias, avoid this specific branch. Title: Systemic Profiling: Customers Treated as Suspects by Default
Superdrug’s Head Office (specifically Honey) has reached out to me regarding my recent complaints about their Slough branches, and I have made my position absolutely clear: I am not looking for refunds, vouchers, or money. I am writing this to expose a deeply disturbing, systemic culture of profiling operating across these stores.
Today at the Farnham Road branch, I experienced this toxic culture first-hand. While a polite female staff member was kindly helping me locate a product, a male staff member of Indian origin, carrying a radio, approached with an aggressive, stern demeanour and demanded of his colleague, "What does he want?"
As I browsed, this same staff member physically bent down to shadow me and watch my every move. When I left, he continued to stare me down with a completely hostile, unsmiling attitude.
The core issue at Superdrug is that their local management culture dictates that honest people are profiled and treated as criminal suspects the moment they walk through the doors, right up until they reach the till to prove their innocence. The experience between entering the store and paying is humiliating, stressful, and entirely unacceptable.
This is an institutional failure that Superdrug's executive team needs to address immediately.

A lady named Tiana helped me in the Teesside Park shop. I just want to say thank you so much for the help and colour matching a foundation with me.