Superdrug Avis 

I never leave reviews but i have had the worst experience at the Superdrug bradford branch. I come to this store all the time and have never been treated like this. One of the staff members who i have now found to be named as Israh was very disrespectful i had asked for help on a makeup item but it was as if i had told her to do my whole shopping. Immediately huffed as i asked for help because i might have interrupted a very long conversation which who i presume was her friend as it was definitely not a conversation work related, very unprofessional to be doing at a job. Then went on to saying there was no stock when i asked if they had a product and walked off but i asked another colleague who goes by the name of Meghan very lovely by the way she had checked in the draws and found that there was plenty of the item. I then went back to her and said her colleague got it out for me and in her words “well i didn’t know there was any in stock” and shrugged her shoulders i then asked for her name and was ignored. I just left my items and walked out as i have never been serviced like this before. As i was on the way out i had heard her swear in her own language when she went back to conversing with whoever she was in the first place. I had left very upset as i am freshly post partum and had come to have some time for myself which was absolutely ruined.

Fabulous customer service received here... (153/155 High St, Dovercourt, Harwich CO12 3AX) something of a rarity these days in my experience..

Unfortunately there was only one product on the shelf and I ideally wanted two. It was clear stock had recently been delivered and shelves were being replenished.

Having approached Karon (yes with an O) and asked whether there was any of the product; she swiftly made it her mission to check. (Albeit there was a significant delivery)

Bless Karon, she was extremely friendly and helpful. She went above and beyond, (what used to be the norm but unfortunately not often found now) Karon must have checked through numerous sealed boxes and eventually located what was wanted.

Helpful, friendly, polite and lovely.

Was served by Thomasina who was equally pleasant.

Placed an order online,money taken from my account. Four days later the item I needed the most was suddenly out of stock and a refund would be sent in 5 days. Firstly,if out of stock, I should be told at the time,I could have gone elsewhere. It was apparently in stock when I placed the order,but taken 4 days to tell me! Then 5 days to refund. What a joke. Don't take my order if not in stock or my money! Useless! Will not use again!!

Superdrug is one of my favourite shop, the staff there are really nice and very helpful especially Carla and TJ in centrale Croydon branch. Thanks guys for always being helpful 🙏 👍

Braehead Store Glasgow beware - Extremely unhappy and annoyed I was asked to set up a superdrug card by young lad am sure his name was Tylor or Taylor he told me I would get cashback with the card I wasn't sure how it worked so asked a few days later when I was in store the girl I spoke to apologised and said she didn't know what what I meant. Disgusted

Livingston store.
Bought 8 items yesterday, 3 of which were on 3 for 2 offer. Didn't appreciate it wasnt mix and match over makes. Not pointed out at till point. Returned today to discuss at the additional expense was £8. Got issue resolved by returning an item and getting the 3rd free item in the offer range.
However Its not my experience of 3 for 2 offers so slightly taken aback at managers slightly defensive abrupt, approach to my query, suggesting I thats the normal process in all stores and I was wrong.
No apology for lack of clear signage however appreciate this is a fault in company policy, not the individual store

Shannon, at the Gosport branch, was so helpful giving me the advice I needed. She was patient and knowledgeable about the products and how best I could use them as well as what I could move onto into the future.

Sidra from Upton Park Store was very helpful and kind. She helped me with a lof of makeup and skinscare products according to my skin type. She qas very humble and professional. Great customer service indeed!!

Just popped down to the Rushden Lakes store to get some meds for my wife - must say in general the staff are lovely in this store.
Mia on the till asked me if I had a Superdrug card and I explained I'd love one but being 73 I find Iphones, downloads etc baffling - this lovely young girl walked me through the whole process - she was kind, patient explained the possible benefits and hey presto I now have a card on my phone.
Mia is a great asset to you Superdrug - well done Mia and thank you

Folkestone store
Went into store today and was helped by a lovely girl caller chole very friendly and very helpful credit to the team

I bought an underarm and there was no ball inside so useless. Took it back showed the manageress at Superdrug Queens street Cardiff. She muttered under her breath we sometimes make an exception she kept me there ages and asked me to check my last transaction/s so she can find it. She went off for ages came back and I gave her another date as she said she couldn't find it.. She said can you remember the exact date of purchase which is what she demanded. Disgusting customer service she did nothing and I asked for a replacement but she did nothing!! She said you could get in touch with the company excuse me you were the one who sold it in your store. How rude she should contact the company of the underarm not me!!

I had Lorraine from Castlepoint assist me today. The service I received was second to none. I was looking for the perfect wedding perfume and her product knowledge and customer service made me feel right at ease. Thank you Lorraine!

attended superdrug stirling both chemists are gems nothing to big for their attention.I great experience by people that are willing to listen and help.Very hard to match thanks alex mclaren kippen

The Lancaster branch st nics arcade Superdrug so called management is not fit for purpose and gives this company a bad name take time off frequently when ever it suits them and leaves one member of staff in charge toto everything ,deliveries ,phone calls customer complaints which are many and everything else as their always left on their own, superdrug company should have by now have serious misgivings about this shop and its management, not fit for purpose they seem to just please themselves and the shop they manage is not priority make it money elsewhere IS, NEW MANAGEMENT NEEDED TO RUN SUPERDRUG LANCASTER STORE immediately.

Sean at Fishponds, Bristol was absolutely lovely, kind and knowledgeable. I’ll go back for his advice, he helped me choose makeup that is fabulous!

Great help, Naz Khan (Stratford branch) is been super helpful with my foundation. I've been struggling to find the right shade and she matched it so well!
Thank you Naz.

Visited Nuneaton branch today. How nice was it to be served by a delightful lady called Nicola, smiling , engaging, helpful. Nothing was too much trouble.
Well done and thanks

Atherstone Tamworth store.Really helpful cheery shop assistant Graham. He politely helped me chose the products that were right for me , knew a lot of information that was helpful to me!
Brilliant customer service from
Graham and I got everything I needed!

Today I went to Croydon whitgift centre Superdrug .Me and my daughter both have done our ear piercing and we got excellent service from Dordaneh.she have done it very smoothly .she made my 12 years comfortable so she didn’t get scared to do that…..thanks a lot Dordaneh….

Had a spur of the moment ear piercing at the spalding store & Hannah was so lovely. Each time I have visited this store all the staff have been very welcoming & friendly