Online Vacation Center Avis 

Emily always does a great job with our arrangements for cruises.

My travel agent Kristina Pham is so attentive and always available to help with any of our travel plans.

We have used Sabrina for numerous cruises, and she has always taken very good care of us.

Every detail is remarkably crafted for a seamless vacation. I always go to Online Vacation Center to schedule a cruise vacation.

Working with Kathleen has been a true pleasure. She is the true meaning of "super customer service". Always so pleasant and calls on the return of your our trips. If you have a question or concern, she immediately returns call or email with answers.

Alissa was very accommodating to cancel one cruise and book another cruise as well as transferring all previous payments and insurance. She was very understanding about the reasons for the change and expeditiously and cheerfully made them. Job well done!

Great service and trustworthy employees. I will book with them again!

I contacted Online Vacations to ask for details on the travel insurance I purchased along with my cruise. They emailed me a copy of the full policy plus synopsis within 24 hours. Top notch service!
Colleen

I would like to say that Karina Marquez has been a wonderful lady to work with!! She is kind, and thoughtful and extremely experienced in helping our
Entire group with plans , and then some unavoidable cancellations, I give her ten stars if I could ….. she is awesome and whomever she works for is blessed to have her! Love you so much Karina!

Annette was knowledgeable,kind and easy to work with. Thank you

Great friendly service

Kathleen B always makes our travel experience easy . She has helped us with all our travel needs. Lois and Jim McGuire

OVC offers great deals. Our agent, Kassandra, is personable and responsive. We enjoy working with her.

I make a point to write reviews when service exceeds expectations, as exceptional efforts often go unrecognized. Unfortunately, today I feel compelled to share a negative experience due to significant frustration and disappointment.

I booked my first cruise through Online Vacation Center in November. This trip is especially meaningful, as it was intended to fulfill my father’s wish for one more family vacation before he passed. While that opportunity was lost, I moved forward with booking this cruise in his memory for a group of 12 sailing on Royal Caribbean’s Adventure of the Seas on May 1st.

On March 17th, when my family attempted to begin the check-in process (45 days prior to departure), we were unable to locate our reservation. Since my husband and I are currently traveling in Europe, my son contacted Royal Caribbean and was informed that our reservation had been canceled due to non-payment.

This came as a complete shock, as I have documentation confirming payment was successfully processed on January 21st. My son then contacted Online Vacation Center, and fortunately, the reservation was reinstated.

When I was able to call, I simply wanted clarity on the following:
• Why was the reservation canceled despite payment being made?
• Why was there no prior communication (call, email, or text) before cancellation?
• Were we able to retain the same cabins?
• Were all original booking incentives and extras still intact?

I do not believe these were unreasonable questions.

On March 17th, I was told I would receive a callback after the representative handling my son’s case returned from lunch. I explained I was on a tour with a 7-hour time difference and requested that an email response would be perfectly acceptable. I received no follow-up.

Two days later, I again activated my international phone plan and called as soon as the office opened. I was told the matter had been escalated to a supervisor, who would return my call shortly. Again, no call was received.

After waiting six hours—late evening here in Europe—I called back once more, only to be told the issue was still with a supervisor and would take additional time. When I asked for any estimate of when I might receive a response (especially given the cost of repeatedly activating my international plan), I was simply told to “be patient.”

At this point, I have interrupted my trip multiple times and incurred additional expenses trying to resolve an issue that should never have occurred in the first place—and still have no answers.

Regrettably, this experience has significantly eroded my trust in Online Vacation Center.

Great service

She got us everything we wanted. The rooms in just the right place on the ship and close to each other (we were traveling with friends). It was perfect!

Good service and perks, and sometimes better prices.

Edwina has help me at least 5 times and it has been flawless.great support,ideas and great deals. Iiiit pays to have a great agent.