I sent an email to only paws as I needed some help on how to make a claim. With 15 minutes I had a young man ( sorry I didn't catch his name ) on the phone giving all information that I needed. He w... Voir plus
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Lisez les avis des autres
Easy to set up the initial insurance cover, clear communications throughout. Making a claim was straightforward and promptly dealt with. Great customer service and easy to do business with.
L'entreprise a répondu
Although we never needed to claim. Communication with OnlyPaws at the time of our cat's sudden death was sympathetic and supportive which was appreciated at our time of loss. It left us with the impre... Voir plus
L'entreprise a répondu
Just like every other insurance company, when you really need them, they will find a reason - any reason - not to pay out.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Coordonnées de contact
100 Bishopsgate, EC2N 4AG, London, Royaume-Uni
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,3
Excellent
426 avis
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Help with first time of claiming
I sent an email to only paws as I needed some help on how to make a claim.
With 15 minutes I had a young man ( sorry I didn't catch his name ) on the phone giving all information that I needed. He was very helpful and clear in explaining the process.
Thank you
1 octobre 2026
Réponse de Only Paws Pet Insurance
Hi Maxine.
Thanks so much for the lovely feedback! We’re really pleased to hear our team got back to you so quickly and made your first claim feel clear and straightforward.
We know the claims process can feel a little daunting the first time, so it’s great to hear you received the help you needed.
The Only Paws Pet Insurance Team 🐾
Great company to deal with
Easy to set up the initial insurance cover, clear communications throughout.
Making a claim was straightforward and promptly dealt with.
Great customer service and easy to do business with.
24 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Clare,
Thank you for your review! We are very proud of our speedy claims process and our team are always happy to help! 😊
Really helpful on the phone to arrange…
Really helpful on the phone to arrange payments on a convenient date and friendly service
29 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Holly,
Thanks so much for the lovely feedback! We’re really pleased to hear our team was able to help arrange your payments for a date that suited you, and that you found the service friendly and helpful.
Thanks for choosing Only Paws! 🐾
The Only Paws Pet Insurance Team.
E mail query resolved quickly
We cancelled our DD by mistake so i emailed them. It was very clear how to request help. The answer to query was prompt and clearly communicated. All sorted
28 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Maureen,
Thanks so much for the lovely feedback! We’re really pleased to hear it was easy to get in touch and that our team resolved the issue quickly and clearly.
It’s great to know everything was sorted without any fuss. Thanks for choosing Only Paws! 🐾
The Only Paws Pet Insurance Team.
Useless
Just like every other insurance company, when you really need them, they will find a reason - any reason - not to pay out.
24 septembre 2026
Avis spontané
Réponse de Only Paws Pet Insurance
Hi Simon.
Thank you for your feedback.
Pet insurance is designed to cover new, unexpected conditions that arise after cover starts, so pre-existing conditions or symptoms that were present before the policy began aren’t covered.
The appeal process is an opportunity for your vet to provide us with any information that may have been missed during the initial assessment. Please contact claims@onlypawspetinsurance.co.uk and they would be happy to help.
The Only Paws Pet Insurance Team 🐾
Like all the rest now
Like all the rest now. No option at least through this portal to pay yearly. So they have your bank details and auto renew. If you want to do it direct they'll sting you for another £100
24 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Kevin.
Thank you for your feedback. Currently, we’re unable to offer annual premium payments, so our policies are paid monthly by Direct Debit. There’s no extra charge for paying this way, and it works as a subscription rather than a finance agreement, so it won’t impact your credit score.
When your renewal comes through, you’re under no obligation to continue and can cancel online or with customer service if you decide the policy is no longer right for you. We are also very proud that there are no fees for any changes made at any point online or direct.
The Only Paws Pet Insurance Team 🐾
Easy to claim and swift to pay.
17 septembre 2026
Réponse de Only Paws Pet Insurance
Hi David.
Thank you so much for the lovely feedback! We’re really pleased to hear you found the claims process easy and the payment nice and quick.
Thanks for choosing Only Paws, we’re glad to have you and your pet with us. 🐾
The Only Paws Pet Insurance Team 🐾
Website was nice and easy to use
Website was nice and easy to use, cost seam good, Not had to make use of the policy so can't comment on anything more.
22 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Matthew.
Thank you for your review! We’re really pleased to hear you found the website easy to use and the price competitive.
Hopefully you won’t need to make a claim, but if you ever do need us, our team will be here to help.
The Only Paws Pet Insurance Team 🐾
Easy to navigate website
Easy to navigate website. Insurance not yet active but will review in a few months.
22 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Marion.
Thank you for choosing Only Paws! We’re really pleased to hear you found our website easy to navigate and that getting your policy set up was straightforward.
The Only Paws Pet Insurance Team.
Kind and Caring Company
Although we never needed to claim. Communication with OnlyPaws at the time of our cat's sudden death was sympathetic and supportive which was appreciated at our time of loss. It left us with the impression of an owner/pet centred company. Thoroughly recommended.
16 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Allan,
Thank you so much for your kind words and recommendation. We’re very sorry for the loss of your cat, and we’re glad our team could offer some support and compassion during such a difficult time.
It means a great deal to hear that you felt genuinely cared for when you needed us most.
The Only Paws Pet Insurance Team 🐾
Happy with previous experience for my…
Happy with previous experience for my cat. Easy to set up new policy for my new rescue cat.
13 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Sue,
Thank you for choosing Only Paws again!
We really appreciate you trusting us to help protect another member of the family, and we hope your new arrival settles in beautifully.
The Only Paws Pet Insurance Team 🐾
Great service throughout 👏
Excellent and friendly communication throughout the claim. Kept me informed during the process and dealt with very swiftly. Lovely comments about my cat's photos.
7 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Denise,
Thank you so much for the lovely review! We’re delighted to hear that you felt well looked after throughout your claim and that our team kept you updated along the way.
And we’re always very happy to see photos of our furry customers, your cat clearly made an impression! 🐾
The Only Paws Pet Insurance Team 🐾
So easy and simple to set up and great…
So easy and simple to set up and great value for money for both my cats.
6 septembre 2026
Réponse de Only Paws Pet Insurance
Hi Karlee, thank you for your feedback and welcome to Only Paws! 🐾
Excellent service with a swift payout…
Excellent service with a swift payout from a recent operation for our pet Rusty!
20 août 2026
Réponse de Only Paws Pet Insurance
Hi John,
Thank you for your lovely review! We’re so pleased to hear you received excellent service and that Rusty’s claim was paid out quickly following his operation, our team work hard for a quick turnaround. We hope Rusty is recovering well and feeling much better. 🐾
The Only Paws Pet Insurance Team 🐾
Réponse de Only Paws Pet Insurance
Hi there,
Thank you for the lovely feedback! We’re really pleased to hear you found the sign-up process easy and the information clear and simple to understand. We’re delighted to have you with Only Paws and hope we continue to make everything just as straightforward for you.
The Only Paws Pet Insurance Team 🐾
Easy to apply
30 août 2026
Réponse de Only Paws Pet Insurance
Hi Warren,
Thanks for the lovely feedback! We’re really pleased you found it easy to take out a policy with us. Welcome to Only Paws, we’re delighted to have you with us!
The Only Paws Pet Insurance Team 🐾
Very easy to put our claim through with…
Very easy to put our claim through with Only Paws. Highly recommended.
21 août 2026
Réponse de Only Paws Pet Insurance
Hi there,
Thank you for the recommendation! We’re really pleased to hear you found the claims process easy and straightforward. Our team works hard to make things as hassle-free as possible when you need us.
The Only Paws Pet Insurance Team 🐾
Quick
The timeframe from claim to confirmation of payout was incredibly quick with no fuss whatsoever
28 août 2026
Réponse de Only Paws Pet Insurance
Hi there,
Thank you for the lovely review! We’re so pleased to hear your claim was handled quickly and without any fuss. Our team works hard to provide a quick turnaround for our customers, so it’s great to know we delivered that for you.
The Only Paws Pet Insurance Team.
A great company to deal with during the…
A great company to deal with during the worst of times, as we were about to lose our very much loved kitty.
Only Paws made every stage of our claim easy and responded quickly to any questions. Communication via email and the portal is simple and they’ve settled our claim very quickly. The condolences email after our cat died was a kind touch and it is nice to have a simple and smooth resolution during a highly emotional time. We won’t hesitate to use them again.
14 août 2026
Réponse de Only Paws Pet Insurance
Hi Tess,
Thank you so much for your kind words. We’re deeply sorry for the loss of your much-loved pet, and we know how difficult that time must have been for you.
We’re glad we could make the claims process as simple and smooth as possible.
Thank you for trusting Only Paws during such an emotional time. 🐾
The Only Paws Pet Insurance Team.
Réponse de Only Paws Pet Insurance
Hi Janice,
Thank you for the lovely feedback! We’re really pleased to hear your claim was handled quickly and that you were happy with the service. We know how important a straightforward claims process is when it comes to looking after your pet. 🐾
The Only Paws Pet Insurance Team 🐾
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