Onyx Dawn Games Avis 

357
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I absolutely love Onyx! It's a great place to play Magic, especially prerelease events, and they host plenty of other games and events too, with an awesome atmosphere and welcoming community!

Noté 5 sur 5 étoiles

Excellent service and fast delivery time. Superb packaging. Book arrived in mint condition. Unlike some book sellers on Amazon that inflate product prices then take an age to send your purchase... Voir plus

Noté 5 sur 5 étoiles

Great staff, great service both online and in person. Whether you're local or not, definitely worth checking out.

Noté 5 sur 5 étoiles

Great store. Had originally ordered a journey together booster box however they told us that the distributors were not going to fulfil and instead offered first grabs at some other TCG that may intere... Voir plus

L'entreprise a répondu

4,9

Excellent

TrustScore 5 sur 5

357 avis

5 étoiles
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4,9

Tous les avis

(357)

83 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

10/10

10/10
Got my package on time and when i did contact them they replied quickly and kindly, couldnt recommend them enough

15 décembre 2022
Noté 5 sur 5 étoiles

Great customer service!

Great prices, came quickly and was packaged nicely. I also emailed the team for advice about a product and they were amazing! Replied really quickly and were super thorough with their response - sending me links and not all to their own site either. Great customer service. Will definitely shop here again!

13 décembre 2022
Noté 5 sur 5 étoiles

Great company!!

Great company!!

Would definitely recommend Onyx games to everyone. Very quick delivery and fair prices too! Definitely going to be a repeat customer!

2 décembre 2022
Noté 5 sur 5 étoiles

Professional customer service 👍

Ordered a copy of White Dwarf but I was sent the wrong issue. However, they dealt with my problem professionally, sent me the correct issue and even let me keep the other issue! Would definitely buy from them again.

6 décembre 2022
Noté 5 sur 5 étoiles

When I ordered the item it was past the…

When I ordered the item it was past the release date of the item but still described as a pre-order item, I assumed that the description had not been updated.

It ended up the item was not in stock when I expected it to be so I was waiting a few days more than I expected. It turned out the delivery of the product had been delayed due to Royal Mail strike action. Although not the companies fault this information could off been provided rather than me having to email to ask where my order was. When I did email the company was really helpful though.

29 octobre 2022
Noté 5 sur 5 étoiles

Fantastic price

Fantastic price, incredibly fast service.

18 octobre 2022
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Réponse de Onyx Dawn Games

Thank you for taking the time to leave a review!

Noté 3 sur 5 étoiles

Not bad

The product was in perfect condition and packaged fairly well, but it was dispatched 4 days after ordering which made it miss my delivery deadline.

15 octobre 2022
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Réponse de Onyx Dawn Games

Hi, thanks for leaving a review, all reviews help us improve however I must clarify that your order was not dispatched 4 days after ordering nor were delivery deadlines missed.
Your order was placed on Sat 15th Oct and was dispatched on Tue 18th Oct which is in line with our shipping policy as we are closed Sun+Mon and generally dispatch Tue-Fri.
As there was a Royal Mail strike on Thu 20th Oct this caused a delay in you receiving your parcel which reached you Sat 22nd Oct rather than by Fri 21st Oct. Items posted the day before, during or in the days after any strike action are subject to delay which alters expected delivery times (as mentioned in our shipping policy).
We apologise that the strike caused a delay in you receiving your item, the strike actions have unfortunately caused delays which I hope you can appreciate are out of our control.

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