Open Fibre Avis 

It was a little bit of waiting until today.
When I receive a call from Luke, he came straight away and connected the router
He was very helpful.

Just recently changed to open fibre, not had any issues , speedy installation , luke was very professional throughout, plus a call after installation to check everything is okay , great move , thanks 😊

Joined up with open WiFi on the 18th December 2023 WiFi luke set up everything up top guy..and everything is working perfectly had no problems with this WiFi company...and the price is cheap would recommend open WiFi to anyone

Supposed to install on 22nd september '23.. 7:30 in the morning the weekend before they cut a disgracefully messy groove in the concrete at the front of my house and fitted cabling which is right in the front of my bay, right in the way, very unsightly!! there are cables stick out of a hole in the ground in the front of my property which make a howling noise when it is windy.. I do not appreciate the musical quality! The groove was subfilled and is a trip hazard now so I need to do the repair work myself because they clearly aren't going to fix it. The entire front of my property and my neighbours was left covered in the ground up concrete, bins, windows, floor, plants, front doors and steps not a single attempt had been made to clean it up.
The morning of the 22nd a rather polite man turned up to drop off a router.
A few hours later an engineer turned up, I said there is no way I am allowing them to drill through the front of my bay and run a cable around half of my living room, drill through an internal wall and my decor to run the cable to the router in the hallway where it has been for 20 years. he aparently is 'not allowed' to run it through the front door frame where it has been since kcom installed it 20 years ago.. we cannot have the router in the front room because it only covers half of the house then.
I contacted Aly who said he would have MS3 come sort out the cabling and call me back with an installation date. this of course did not happen so I sent 3 emails asking what was happening and cancelled the DD due to go out on the 1st October.
I have received 3 emails rudely demanding I make payments for a service which has not been installed, made a mess of my property and every attempt to commnicate with the company has been ignored.
I did message Aly using FB and commented on posts made on local FB groups which he also ignored.
Terrible company with zero customer service.
AVOID!!!!
They are now trying to deny any contact with me despite being provided with details of direct debit mandates and contract agreements!
I emailed again today with details of the agreements/communications sent. 16/01

I dont know if this company is a scam or just incompetant. I signed a contract with them on the 17 November 2023 after been told the first month was free and installation would be the 12 December. After taking the day off and waiting in all day, nothing happened. On the 15 December £32.99 was taken from my bank account while I still have no cable running into my house or no router. I tried phoning several times each time been cut off except once were I spoke to a woman who listened to me, put me on hold then cut me off. I then tried to use chat on the web site who didn't seem to know what they were talking about so told me to ring. I've sent 3 emails and even sent a letter by post telling them I wanted to cancel the contract ,all ignored. So since 17 Nov I've had no contact with openfibre whatsoever,no broadband,no router yet they've charged me. The only communication I've had is an e.mail from the direct debit company after I had the cheek to cancel my direct debit mandate to stop them taking the second payment. My next step is to try recoop my first payment. Avoid this communication company at all costs because they can't communicate.

Joined Open fibre in December '23' had a small connection issue but resolved straight away and had absolutely no issues since :)..... Luke was very friendly when delivering the box and even called to see if all was going good :) price is amazing, installment was fast.

So on the 6th December I switched to open fiber from KC. The installation was fast despite a minor issue, when I contacted customer service it was easy with virtually no wait time or loads of stupid automated messages, they quickly sorted the problem and someone came out the same day! Since then my Internet has ran smoothly super fast, despite 2 tablets 2 phones Xbox and 3 tvs connected to it, it’s never crashed and the downloads speeds are soooo much faster then KC. Luke has been great I’ve had courtesy calls to check everything running smoothly and a direct number to make reporting a problem should I have one so much easier. Can not fault the quality of the Internet or the amazing customer service not the mention it costs a fraction of my previous supplier!

Staff and Engineers were very efficient and friendly from start to finish. Everything is working perfect no issues. Price was very competitive and the customer care follow-up service is great thanks to Wi-Fi Luke. Highly Recommended!

I joined Open Fibre late last year. They are half the price of KComm and we have faster broadband. Some teething issues were solved withon24 hours (our outside box wasn’t wired properly but solved straight away). Subsequently we have had no issues. The £25 Amazon voucher needed chasing but we have that now.
I was surprised to find we are contracted to a bigger Home Telecom but until or even if that relationship fails, I will continue to be positive in my response.
Also every time I contacted them, they responded quickly.

We are with this company a month already and are very happy we joined them. The speed and connection is great,no complaints.
Soon after we joined there were some issues over the city, but they were working very hard to solve this. And communication was great.
Overall no regrets changing the internet company.
Thank you very much 🙂

We have had no internet on xmas day and assume it maybe down to the very strong winds we have had. However, I messaged our contact Wifi Luke and told him I wasnt expecting a reply as it was xmas day. Luke replied instantly and reported our problem to the relevant technical department. That is what you call EXCELLENT CUSTOMER SERVICE !!. I would not have any problems recommending Luke or Open Fibre to anyone. Superb

The guys at Open Fibre, especially Aly and WiFi Luke have been brilliant. My new service went live yesterday and after a delay on the part of the cable installers, Aly chased them up and ensured things went through smoothly. Luke followed up with a call to me today to ensure I was online and everything working as expected. He's also looking into a query I have around WiFi 6 compatibility. Can't fault the team at Open Fibre and so nice to deal with following the impersonal service from a major UK provider that I was with previously.

I would even not give a 1 star for all stress what I am getting from that company,been connected to them in May,took package 1000,my speed never been 1000 just half of it,as they couldn’t fix the problem in 30 days I cancelled my contract with them,asked for confirmation papers for ages no response,just one email stating they can confirm I am out of contract,and what a joke happened after they joined to telecom ,telecom start sending me bill on December,stating my account is still open,still trying to sort out all the mess.Keep away from that company only problems nothing else

Day of installation and sat here waiting like a plank. Rang them couple of days ago to confirm, told me they had no record of me on system, had to read my signed contract to them. They then said "we've only just bought their company". Emailed my door seller directly and no reply. Must say, not inspiring confidence whatsoever. And I was "on hold" for an hour...

Update: spoke to local office, operator was friendly and efficient, it does appear it was systems referral issue, he's looking into it now. How do new customers fall through the cracks? Hoping this will be put right :)

Stayed with KC: see Review under Kingston Communications after two failed fibre companies hassle

Quick and easy to arrange connection. Everyone was so friendly and helpful. Highly recommend Open Fibre. Thank you guys 👍

Providing a solid connection, cheap, flawless fibre connection, zero downtime, excellent support team

Not happy,
I signed up with a local company and after a month I was sold to nationwide Home Telecom.

Home Telecom can't even sent a proper bill with a proper amount. After a month they still didn't manage to fix my last bill. No response to emails, lines always busy. I you think kcom is bad don't even look this way.

Open fibre support doesn't care anymore.

Also their tech support don't understand difference between mesh network and extended network. They are selling mesh extenders not compatible with their router.

Can't recommend.

So far not a great experience! Had installation on Friday still no internet (and today is Wednesday).
No power to my router at all. Having rang on Monday a ticket was opened. I was assured I would have a call that day. Tuesday no call so I rang again, a second ticket opened and on Wednesday I get a call to say they will be out between 7 and 8 pm. But if they find no fault I’ll be charged £50 for the convenience of a new router! If there was power to the router I wouldn't be annoyed and calling everyday. Then when I asked what if it’s a line issue?
Well then we will have to get someone out to look at it. Which could take a day or so!
So this far not a great experience hopefully after 8pm tonight we may have internet. If you work from home I would definitely not change unless your lucky enough to be switched straight on.

After 4 phone calls, from me to their new partner. 4 emails from me to their new partner. We still have poor coverage around the house.
Buffering is abundant and frustrating.
We have been asked to check connection, speed, and ont "couldn't do that no idea what it is".
Extremely disappointed, frustrated and hopping mad.
No phone call to us, no offer of a technician, customer service is below awful.
I thought kcom was bad but this service is so bad.
Put it this way, I sent a reply yesterday by email, no reply.
From my experience..Don't believe the crap in the advert
Update..
No Internet from mid afternoon. No technical support. Child unable to do homework. No coverage. Equipment below standard.
Believe me I am angry
As an addition to reply, to your M D Ben.
The way you spoke to my wife today is an absolute disgrace.
How dare you talk to her in that way. Talk about customer service, you have no idea how to talk to people.
You certainly don't live up your advert or expectations.
BTW I will be calling you tomorrow about the disgusting way you spoke to her

Shocking service has someone come to the house signed up and never received email so gave them another chance and I rang them up and they said someone will come tomorrow and set you up no one came then got email with a date and still no one turned up avoid at all cost